Sign in to follow this  
Followers 0
Tnsharpshooter

Minelab Service Rep Seems Is Watching At Least Some Forums

21 posts in this topic

Minelab - as far as I can determine - don't assemble their detectors.  They are built by a subcontractor in Malayasia  There is no pile of parts and sub-assemblies lying around in Australia or anywhere else.  This is a problem for them.  Quick repairs require that  commectors, mechanical and electronic parts, circuit boards are readily available at service centers.  For their modern machines, that seems to be a problem for them. This is a problem which is not easy, cheap or quick to fix. 

Glad to hear that they have realized that this is a problem which can and will impact brand loualty.  Hope they move fast and effectively.

1 person likes this

Share this post


Link to post
Share on other sites

Another thing.. I read on another  forum that kellyco will put people ahead of the line on repairs if they pay a expedition fee. I don't know if that is true or not I'll try and find where I saw that...Looking at the Orville Dam news right now... Not good calling for evacuations down stream. 

strick

Share this post


Link to post
Share on other sites

Thanks for the link Steve.

I wonder from a unit sales number standpoint worldwide,,,,how does the USA stack up here???

I would think we would be at or near the top.

Would have expected they would sure not have slighted the USA for repair support overall.

 

Share this post


Link to post
Share on other sites

The big picture is that Minelab benefitted immensely from the big African gold rush a few years back. The GPX 4500 could not be built fast enough to supply demand. Like all gold rushes the bubble popped, and Minelab sales plunged as a result. It is very hard for any company to deal with seriously declining revenues, and Minelab cut expenses everywhere they could. Service is often the first thing to suffer under those circumstances at any company. A smart company cuts deep and fast, but usually goes too far. Minelab did execute a significant turn around, and sales are once again climbing. Now there is some damage to repair also going forward.

This is all fairly public knowledge. Minelab is owned by Codan, a publicly traded company. Much can be learned reading Codan company reports. The U.S. is a very large market, but most growth is occurring elsewhere. Africa has actually been the big growth market as of late, which is why all the focus by companies to make detectors for the Africa market.

Here you think in terms of owning a detector for decades, and why won't they service that 20 year old detector. In Africa, they wore the darn thing out after a year, threw it away, and got another one!

2 people like this

Share this post


Link to post
Share on other sites
1 hour ago, Reno Chris said:

Tnsharpshooter - some problems occur with part availability. If your detector needs a new XYZ17 transistor, and the manufacturer stopped making them a year ago, the truth is that it can be near impossible to get additional obsolete parts like that. This situation affects all detector manufacturers.

This excuse is greatly overused by companies. Custom & semi-custom parts (keypad, display, etc) and sole-source parts, yes. But most electronic parts are either multi-sourced, or easily substituted with something close enough.

The actual reality is, most companies (and not just detector companies) don't repair at the component level, they repair at the board level. That is, they swap out a whole board. When a product is discontinued, they normally set aside a stock of replacement boards sufficient for x-years of repair. Once those boards are gone, no more repair.

1 person likes this

Share this post


Link to post
Share on other sites

I am aware of how expensive logistics,,,repair facilities,,,parts storage can be.

Learned a lot about this in AF.

I think detector manufacturers should be looking hard at designing their detectors for easier maintenance/repairs.

Consider modular design,,,and being such,,,imagine a detector owner could possibly exchange out their module with a module of off someone else's detector,,,,troubleshooting.

Could save loads of $$ and time with shipping and repairs.

Or if not the swapping,,,at least a manufacturer based on malfunction can get a replacement module out to customer.

Now saying this,,,is obviously easier than doing,,,detector strength,,looks,,feel,,and durability can't be compromised,,,weight too probably.

And must be user friendly with parts exchange-- not complicated.

Xp in a way enjoys this in a way with Deus.

Detector companies,,,,need to think lean and mean.

Share this post


Link to post
Share on other sites

They generally do think that way. First Texas for instance and Garrett certainly, just swap out a board and you are done. There is not much in a F75 or AT Pro.

This is an issue but honestly, I have owned a lot of detectors and they rarely fail.

Share this post


Link to post
Share on other sites

Detector companies are cursed with customers who want to use their products for 20 years.  OK for L.L. Bean, but for electronic devices it's a problem. Like Carl said, once the supply of set aside replacement boards is gone, it's all over.

whites is famous for having rat-holed bits and pieces of detectors.  More than once I have been offered a repair on an obselete detector by ising a "servicable" used part.  I happily said OK, but frankly, that's not a very rational way to run a business.

Share this post


Link to post
Share on other sites

I'm presuming for example all the detector electronics in F75 are in the head of detector.

If this is so,,,,wonder if the head could be screwed off by a user and replaced.

Even looking at non USB capable detectors,,,a firmware upgrade,,,,just buy the updated head.  Or just send in the head for upgrade.

I wonder for example,,,just how much shipping $$$ were spent on F75 units upgraded to DST,,,,and the MX Sport with its firmware updates and screen cracks??

Shipping entire detectors back and forth.

Granted MX sport being waterproof,,,an easily removable head might not be feasible.

But I think the point here is still a good one.

This would be a departure from the norm,,,but I think a manufacturer could benefit.

Where there is a will, there is a way.

A lot of this here,,,I could label as a CYA concept for a manufacturer.

Share this post


Link to post
Share on other sites
1 hour ago, Geotech said:

The actual reality is, most companies (and not just detector companies) don't repair at the component level,

I've had a single diode that went bad on a Minelab detector I owned replaced in the past. I agree with you that this is not the norm but it does happen.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
Sign in to follow this  
Followers 0

  • Similar Content

    • By devilpookie
      Is it legit?
      From Farcebook:
       
      Monster 1000 Gold.
      The machine is currently know:
      - ease of use
      Quick and easy installation
      Fully Automatic-operation
      - working principle: V LF (extra sensitive)
      - 2 factory rolls in the bag
       

    • By Steve Herschbach
      Back in November there was interest stirred up by reports of a dedicated gold nugget detector being made for XP for sale in Africa - the Depar DPR 600.
      Details were confirmed later by GaryUK who is tied in with XP and has tested the unit (and stars in the video below). The main news he related was that XP intends to market a version of this dedicated nugget detector outside Africa in 2017.
      The machine will be a very limited version of the upcoming DEUS V4 update. In fact I think the testing of this unit in Africa was key to the development of the V4 update. The new machine will come stock with the V4 high frequency coil and looks a lot like a DEUS. However, the software will be locked into several versions of the Goldfield program and will not have any functions needed for anything except nugget detecting. Final features may vary in the final US/UK version but here is what Gary says about the DPR 600: The DPR has no pinpoint mode, no expert menu, no multi-tone, no notch, no coin mode, no non-motion menu, no user updates (USB download will only support bug corrections). The current DPR version has no wireless headphone support, no headphone controller, does not support the DEUS coil with lower frequencies (only works with the two HF coils) and only supports 3 high frequencies, not 4. The DPR has a 2 year warranty the Deus has a 5 year warranty.
      These details were gleaned from Garys post on his forum but it may not be visible to people who are not forum members as I am currently. Andy Sabisch has also confirmed the existence of this new model planned for 2017 at Findmall. 
      The bottom line is this machine will resemble a DEUS and will have a very limited feature set focused on nugget detecting, but at a lower price. No idea on price or availability for as we all know the V4 update is running late. There is nothing here per se for current DEUS owners because the V4 update will give a DEUS owners all the features of the new machine plus tons more. But for somebody looking for a very light weight nugget detector this new machine may very well offer an upgrade over existing single frequency models. I have always thought the DEUS was overpriced for people who just want to nugget detect, although it does have the capability. A dedicated nugget detector at a price more in line with what you expect of other VLF nugget detectors could be a very good move for XP in my opinion.

       
    • By Nokta Detectors
      Hello Dear Valued Members.

      We are proud to announce that Nokta &Makro Detectors has been certified as a Research & Development Center by the Turkish Ministry of Science, Industry and Technology in Turkey.
      On behalf of my team and company, I want to thank all who have supported our company to grow at a fast pace and to develop new technologies and products. 
      We owe where we are today to our valued customers!

      Best Regards,

      Dilek 
    • By Steve Herschbach
      The Ultimate Throwback Thursday
      Discover Magazine   Some of you might remember a publication called "Discover" that White's Electronics used to publish. It featured customer finds, treasure stories, and all-around good info on metal detecting. Back in the 90's we stopped making it, much to the disappointment of some of our long-time customers.

      Well... we realized missed it too! So we're proud to announce the re-introduction of Discover magazine. As a part of our mailing list you have exclusive access to a free digital copy, which you can read online, print out, and share as you see fit. Get your January/February copy here. We'll try and send one out every 2 months.

      Thanks for supporting an American brand, and know that we will always have your back as a valued customer. This publication is just one small thing we can do to show our appreciation!


      Sincerely,

      White's Electronics

      P.S. - We plan to hide a clue in each issue. First 100 folks to find it and mail us an envelope with the answer will get a free prize. Think you can you find it? Good luck and happy hunting!
       
    • By Steve Herschbach
      Just in case you were wondering - from http://www.codan.com.au/Portals/0/investorpubs/Half Year Company Announcement Feb 2015 Final complete.pdf in 2015:
      "Minelab launched the GPZ 7000 gold detector to the market in February. This is a significant new product platform that has taken five years to develop at a cost of over $10 million."
      The good news for Minelab is it has paid off as sales and profits for Codan have been up in the last few years after collapsing when the Africa GPX 4500 bubble popped. From the Codan 2016 Annual Report "while sales were strong in the developed world when the product was released last year, the most significant growth in our FY16 gold detector sales has come from the successful launch of this product into our African markets. The GPZ 7000® was launched in Africa in October 2015, and demand exceeded our initial expectations".
      Since Minelab's parent company Codan is publicly traded interesting tidbits can be found in their annual reports. A few more:
      "The GO-FIND® is now Minelab’s highest unit seller"
      "FY17 OBJECTIVES - Release two exciting new products – lower-priced gold machine for Africa and improved larger coil for GPZ 7000®.... Continue investment in product development to create next wave of new products in FY18."
      Nobody knows for sure how many metal detectors are sold worldwide but Codan alone currently does close to $100 million sales annually in detecting equipment. That does however include landmine detection equipment. Check out pages 19 and 20 of the 2016 report for more details.
    • By Shelton
      Ok Steve you really know something about new machines at 2017 ;) I was hear about new AT PRO 2 from Garrett but what more?