normmcq

Any One Have This Problem With A Ctx?

18 posts in this topic

Thank you Steve and everyone else that has attempted to help me. I will call my dealer and Minelab Americas and will keep you informed of how it was handled.

                                         Norm

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Norm;

since the detector is brand new I would ask for a shipping tag...you should not have to pay when the thing has hardly been used...worst case they can say...are you #$%^ kidding!

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Update

 I took Steve's advice. Talked to my dealer, then Minelab service. Minelab service (Kelleyco) said it should be treated as an out of box failure. I then called my dealer back with to info I had. He then called Minelab Americas. Between my dealer and Minelab, my defective detector is on its way back and a new one on its way back to me tomorrow. Minelab is paying the freight both ways. I am happy to say, I think I have a great dealer and Minelab made it happen.

                                                     Norm

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Excellent! That's the way it is supposed to work!

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This is called great service.

Kudos to your dealer and the manufacturer.

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Norm,

I have had great service from Minelab in the past on my 5000.  I had an intermittent display problem and when I spoke with them they replaced the board and sent it back to me at no charge.

I'm glad yours worked out the same way.

Mitchel

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I had a feeling they would do that...glad to hear.

strick

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Glad it worked out for you Norm. The CTX is a great detector.

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