Steve Herschbach

Minelab And Customer Communications

48 posts in this topic

A little late on the topic...

On 5/10/2017 at 1:49 PM, Steve Herschbach said:

There is this however. How many of you know engineers? Have you spent a lot of time talking to engineers? They are not really famous for communication skills. They might think they are communicating, but they are speaking a different language. Their brains are often wired differently than "regular folks". Yeah, it is a cliche, but cliches are often based on a certain reality.

I've known and worked with a whole lot of engineers. The cliches are largely true, and Dilbert paints a fairly accurate picture of the engineering mind. When I tell people that I'm an engineer, I often see that sad look in their eyes that says, "Oh, bless your heart." My partner had that look when I first told her; now she says, "Ya know, for an engineer, you're pretty self-aware."

On 5/11/2017 at 0:18 PM, Rick Kempf said:

 My colleague smiled and said "I understand it's not rocket science – I am a rocket scientist - and I don't understand it"

Right out of college I worked at NASA-KSC. Only for 5 months, but ever since then my resume says "Rocket Scientist -- NASA" as a joke. Another engineer got annoyed at my joke because he thought I was trying to be a braggart. He didn't get it. Engineers often don't.

3 people like this

Share this post


Link to post
Share on other sites

Well I was kind of hoping this thread would be about suggestions for Minelab improvements.  Instead I get to hear what people really think about engineers.. ha..ha..  I myself am a mechanical engineer and yes I have to look myself in the mirror each day.  LOL.  Much of what has been said is true, unfortunately.  Engineers have an insatiable appetite for learning but in general, are very poor at communicating on the most basic level.   But I can still laugh at myself about it and hope that I am outside of the standard histogram ... errrr... (see I just can't hold back)...

But it is my engineering background which drew me into metal detecting and studying geology in hopes of finding more gold.   Like engineering, there is always more to learn.  For me, this hobby is perfect for working off a little steam, making me put down my calculator and getting me out of the cubicle as much as possible.  And in the process I get to speak with a lot of bright people on this forum and make some pretty good friendships in the process.   Priceless.   (well at least until they find out i am an engineer)  ;)

3 people like this

Share this post


Link to post
Share on other sites

Well Andyy for what it is worth I revere engineers as the magician/gods of our civilization. I toured Cape Canaveral and the sum brilliance of what engineers working together can do is jaw-dropping awe inspiring. Anyone that ever gets the chance needs to go see the products of our space program up close and personal.

Plus my wife was a Project Management Engineer and my daughter has a Ph.D. in Mechanical Engineering. I'm laughing with you not at you! I am a computer nerd that somehow ended up in sales and marketing...

IMG_0401.GIF

4 people like this

Share this post


Link to post
Share on other sites

I think Kelly Bundy would make a good engineer, or may be a professor.   This is out of one of the episodes 

"I'll set you up with this scientist I know at the university.  All you do, pretend you're a professor.
Okay, but, I mean, I think I'd make a more convincing Ginger or Mary Ann don't you think? 
You must be the new professor.
  You must be Gilligan.
  Hi.
Kelly Bundy at your service.
So Bud tells me you're in aerospace.
Yeah, well it's not rocket science, but what is? Right.
So what are you working on now?
 Well, I just received a grant from the Crayola company to invent a new colour.    Bleen.
Bleen? Is that a mixture of blue and green? 
No, of blood and spleen. You know, it's for the kids who wanna draw accidents.  
Yeah. Really? You would think that Crayola would have enough colours already.
Well, not anymore.  See, they had to get rid of black and white you know, to be politically correct. They were gonna mix the two together and call it blite but the guy who invented grey back in '74 threatened to sue, so All right.
So, what's your field? 
- Alchogorentology.
- Oh, right. What's alchorathincology?
 It's a study of that age- old question:  How much booze can a rat drink before he explodes?"

http://www.springfieldspringfield.co.uk/view_episode_scripts.php?tv-show=married-with-children&episode=s10e05

2 people like this

Share this post


Link to post
Share on other sites

I said I would report back here if I received a new detector from Nokta - they have sent me a new Fors Core directly instead of going through Kellyco after my issues there, which I received today. Haven't had a chance to open it up and test it out yet, but that was good to see.

5 people like this

Share this post


Link to post
Share on other sites

Top news Jasong, a Co can`t give any better service then that, seems the weak link was that middle one. Also a big cheer to Steve and this forum.

Share this post


Link to post
Share on other sites

Good for Nokta for delivering!

Good for you for following through with words and action!

all is well...all is well

fred

Share this post


Link to post
Share on other sites

Here is my experience with ML and communication. I c&p it from another forum where I posted this:

So I was in the market for a GPX 5000 and a CTX 3030 since they offer a 15% discount for service members. I am stationed with the US Air Force on a base in Germany. I contacted a dealer in the US to order the machines. The dealer wrote me back that he could not sell to me since I am not in the US. He actually said he contacted ML and they told him so. I explained to him that I am on orders and even submitted a copy of my mil. ID card. Still no chance to get the machines. So I went ahead and bought both machines in Europe for a pretty penny PLUS 19% tax.

A little later I contacted the US dealer again to buy some accessories for both machines, only to find out that he was also not able to sell me any accessories for the same reason. I got so mad and contacted ML USA direct to complain. I wrote them not only don't I get the 15% discount, I actually have to pay a much higher price since they won't allow me to buy stateside.

Two days later ML answered that they do allow sales to military members overseas! They asked for the dealers name to inform him about this too. Great for future sales but bad for me. I just send a s*** load of money on a GPX 5000, a CTX 3030, the CTX17, ProSwing45 and some more ML accessories. Lesson learned.

Bad communicatiin between ML and the dealer cost me a pretty penny. I actually bought two GPX since the wife wanted one as well. The second one was a trade in. I found another dealer, River Team Six Detectors, he took three of my machines and offered me a GPX 5000 for them. So at least I did not loose much on  the second deal. Still frustrating because I could have spend the money I lost on coils. This experience made me buy Detech coils instead of ML coils, because I was just not willing to throw more money at ML

1 person likes this

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now

  • Similar Content

    • By Steve Herschbach
      Do you use a Fisher metal detector and want a chance to win a new Fisher metal detector? We give away a free metal detector every month! All you have to do for a chance to win one is be featured in our Find of the Day contest.  Here's how it works.

      Send Fisher a direct message at our Facebook page www.facebook.com/FisherResearchLabs. with the following information:

      1. Picture of the find, preferably with your detector in it too. The better the picture the better chance it will be selected and featured as a Find of the Day.

      2. Tells us what it is. We have to know what your find is in order to feature it. (The more information you can provide the better. Country of origin, time era, what it’s made of gold, silver, brass, etc. Any information you have will help)

      3. Tell us what detector you were using (Sorry, but it must be a Fisher model)

      4. Tell us what country it was found in.

      Featured Find of the Day posts are not selected by how impressive the find is, as we believe all finds are impressive in their own way. This way a handful of clad coins can be selected one day and a Roman brooch or a Civil War belt plate could be selected the next day.

      If your find is posted on our Facebook page you are automatically entered in a random at the end of the month and one lucky winner will win a brand new metal detector! 

      Good luck!

      Steve Herschbach with 4.95 ounce gold nugget found with Fisher Gold Bug 2 (14" coil) at Ganes Creek, Alaska
    • By Steve Herschbach
      Just a reminder. Minelab offers a 15% discount on any Minelab metal detector from the MAP (minimum advertised price) to active or honorably discharged members of the military. Proof of past or active service is required and must be verified by providing a copy of a DD 214 or Military ID to qualify. The discount applies only to a metal detector purchase - parts and accessories do not qualify.
      With discount the $799 Gold Monster 1000 is only $679.15. The Minelab GPZ 7000, normally $7999, ends up being $6799.15, a savings of $1199.85
    • By Steve Herschbach
      For those that do not know vanursepaul is in Australia for a nearly three month long adventure, with gold prospecting at the top of the list. Imagine his distress when he arrived in Australia and the control box portion of his new Minelab GPZ 7000 was missing from his luggage!!! This on top of just having his previous GPZ 7000 stolen over the winter.
      The solution to this serious problem is buried deep in another thread but I thought it should not go missed by people not following that thead, so here is a copy of Paul's post today at http://www.detectorprospector.com/forum/topic/3724-nurse-paul-in-oz/?page=6#comment-41276....
       
    • By Rick Kempf
      Steve has been in the forefront of calling for lightweight PI detectors with decent depth and perhaps even - up to now mostly unavailable - discrimination.
      Maybe there is one more "pulse" in that direction now.  First Texas has hired Alexandre Tatar - a French Physicist and electronics designer.  Alexandre is an avid detectorist of long standing who has began years ago to study and develop PI detectors.  He brought one such platform to prototype stage, but after having earlier failed to make a commercial launch of an original design, he has apparently been head-hunted by First Texas.
      here's a google translate version of a document he posted a while back on the "Manta" website.
      https://drive.google.com/open?id=0B4kCFdZrzI4kdXU1aTQzdjBqNUk
      who knowa if this can go beyond slimming down and improving exsisting platforms - time will tell.
      Here's what Carl Moreland of FT posted about it on another website
      "Yes, we've hired Alexandre. Yes, we are working on PI. I was personally working on PI before hiring Alexandre, but now we are seriouslyworking on PI.  Sorry, cain't say much more about that, and cain't offer up any ETA's, mostly cause I don't know myself."
       
    • By Rick Kempf
      This guy spent 10 years or so studying and modifying PI detectors - mostly Eric Foster machines.  A couple of years ago I came across some posts on the Geotech forum about a new PI detector called the Manta, developed by this Alexandre - who is a physicist and electronics developer (with a good day job!).  I sort of filed the info away as the project seemed likely not to be developed into a marketable machine.
      Fast forward to the end of last week.  I had called someone at First Texas to ask a few questions about the AmeriTek program. The conversation got around to when FT would deliver on their much rumored new technology. Of course, I got nothing concrete - I didn't expect that.
      Imagine my surprise when - as he started talking about the strength of their engineering team - he mentioned that they had recently hired Alexandre Tartar!  Wow.
      That tells me a lot.  We have all wondered when FT would bring out PI detectors, maybe that day just got closer?
      Here's a link to his linkdin page - where it says "Physician" - I think he means "Physicist" - the French word is "Physicien".
      https://www.linkedin.com/in/tartar-alexandre-b7131b99/
    • By Steve Herschbach
      A few manufacturers have online warranty registration pages:
      Fisher Labs
      Garrett Metal Detectors
      Minelab
      Teknetics
      White's Electronics