Jump to content
Steve Herschbach

Minelab And Customer Communications

Recommended Posts

A little late on the topic...

On 5/10/2017 at 1:49 PM, Steve Herschbach said:

There is this however. How many of you know engineers? Have you spent a lot of time talking to engineers? They are not really famous for communication skills. They might think they are communicating, but they are speaking a different language. Their brains are often wired differently than "regular folks". Yeah, it is a cliche, but cliches are often based on a certain reality.

I've known and worked with a whole lot of engineers. The cliches are largely true, and Dilbert paints a fairly accurate picture of the engineering mind. When I tell people that I'm an engineer, I often see that sad look in their eyes that says, "Oh, bless your heart." My partner had that look when I first told her; now she says, "Ya know, for an engineer, you're pretty self-aware."

On 5/11/2017 at 0:18 PM, Rick Kempf said:

 My colleague smiled and said "I understand it's not rocket science – I am a rocket scientist - and I don't understand it"

Right out of college I worked at NASA-KSC. Only for 5 months, but ever since then my resume says "Rocket Scientist -- NASA" as a joke. Another engineer got annoyed at my joke because he thought I was trying to be a braggart. He didn't get it. Engineers often don't.

  • Like 3

Share this post


Link to post
Share on other sites

Well I was kind of hoping this thread would be about suggestions for Minelab improvements.  Instead I get to hear what people really think about engineers.. ha..ha..  I myself am a mechanical engineer and yes I have to look myself in the mirror each day.  LOL.  Much of what has been said is true, unfortunately.  Engineers have an insatiable appetite for learning but in general, are very poor at communicating on the most basic level.   But I can still laugh at myself about it and hope that I am outside of the standard histogram ... errrr... (see I just can't hold back)...

But it is my engineering background which drew me into metal detecting and studying geology in hopes of finding more gold.   Like engineering, there is always more to learn.  For me, this hobby is perfect for working off a little steam, making me put down my calculator and getting me out of the cubicle as much as possible.  And in the process I get to speak with a lot of bright people on this forum and make some pretty good friendships in the process.   Priceless.   (well at least until they find out i am an engineer)  ;)

  • Like 3

Share this post


Link to post
Share on other sites

Well Andyy for what it is worth I revere engineers as the magician/gods of our civilization. I toured Cape Canaveral and the sum brilliance of what engineers working together can do is jaw-dropping awe inspiring. Anyone that ever gets the chance needs to go see the products of our space program up close and personal.

Plus my wife was a Project Management Engineer and my daughter has a Ph.D. in Mechanical Engineering. I'm laughing with you not at you! I am a computer nerd that somehow ended up in sales and marketing...

IMG_0401.GIF

  • Like 4

Share this post


Link to post
Share on other sites

I think Kelly Bundy would make a good engineer, or may be a professor.   This is out of one of the episodes 

"I'll set you up with this scientist I know at the university.  All you do, pretend you're a professor.
Okay, but, I mean, I think I'd make a more convincing Ginger or Mary Ann don't you think? 
You must be the new professor.
  You must be Gilligan.
  Hi.
Kelly Bundy at your service.
So Bud tells me you're in aerospace.
Yeah, well it's not rocket science, but what is? Right.
So what are you working on now?
 Well, I just received a grant from the Crayola company to invent a new colour.    Bleen.
Bleen? Is that a mixture of blue and green? 
No, of blood and spleen. You know, it's for the kids who wanna draw accidents.  
Yeah. Really? You would think that Crayola would have enough colours already.
Well, not anymore.  See, they had to get rid of black and white you know, to be politically correct. They were gonna mix the two together and call it blite but the guy who invented grey back in '74 threatened to sue, so All right.
So, what's your field? 
- Alchogorentology.
- Oh, right. What's alchorathincology?
 It's a study of that age- old question:  How much booze can a rat drink before he explodes?"

http://www.springfieldspringfield.co.uk/view_episode_scripts.php?tv-show=married-with-children&episode=s10e05

  • Like 2

Share this post


Link to post
Share on other sites

I said I would report back here if I received a new detector from Nokta - they have sent me a new Fors Core directly instead of going through Kellyco after my issues there, which I received today. Haven't had a chance to open it up and test it out yet, but that was good to see.

  • Like 5

Share this post


Link to post
Share on other sites

Top news Jasong, a Co can`t give any better service then that, seems the weak link was that middle one. Also a big cheer to Steve and this forum.

Share this post


Link to post
Share on other sites

Good for Nokta for delivering!

Good for you for following through with words and action!

all is well...all is well

fred

Share this post


Link to post
Share on other sites

Here is my experience with ML and communication. I c&p it from another forum where I posted this:

So I was in the market for a GPX 5000 and a CTX 3030 since they offer a 15% discount for service members. I am stationed with the US Air Force on a base in Germany. I contacted a dealer in the US to order the machines. The dealer wrote me back that he could not sell to me since I am not in the US. He actually said he contacted ML and they told him so. I explained to him that I am on orders and even submitted a copy of my mil. ID card. Still no chance to get the machines. So I went ahead and bought both machines in Europe for a pretty penny PLUS 19% tax.

A little later I contacted the US dealer again to buy some accessories for both machines, only to find out that he was also not able to sell me any accessories for the same reason. I got so mad and contacted ML USA direct to complain. I wrote them not only don't I get the 15% discount, I actually have to pay a much higher price since they won't allow me to buy stateside.

Two days later ML answered that they do allow sales to military members overseas! They asked for the dealers name to inform him about this too. Great for future sales but bad for me. I just send a s*** load of money on a GPX 5000, a CTX 3030, the CTX17, ProSwing45 and some more ML accessories. Lesson learned.

Bad communicatiin between ML and the dealer cost me a pretty penny. I actually bought two GPX since the wife wanted one as well. The second one was a trade in. I found another dealer, River Team Six Detectors, he took three of my machines and offered me a GPX 5000 for them. So at least I did not loose much on  the second deal. Still frustrating because I could have spend the money I lost on coils. This experience made me buy Detech coils instead of ML coils, because I was just not willing to throw more money at ML

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Similar Content

    • By Ridge Runner
      I was looking at the number of post for each detector and by that I come to the conclusion that posting shows the popularity of each,
      At this time Minelab is leading all by a large margin.
      Chuck
       
    • By Ridge Runner
      On the front page of Lost Treasure 2018 issue they offering a chance to win a White's MX 7. To enter go to www.losttreasure.com for more info.
      I couldn't find any review on the MX 7 but if you win come back and write one here.
      Chuck
    • By V3i/MXT Pro
      Apologies if I missed it in another post. When can we expect the Equinox to be available for purchase in the US... Dec, Jan, Feb or later?
    • By schiara
      What do you suppose Minelabs next flagship gold detector will be, and how long will it be until Minelab releases it.
      I just want to make a comment on the GPZ 7000, in my opinion Minelab hit a home run, more depth, more stability, more everything and over all better settings and digital presentation, its truly a modern technological marvel...
      Where could Minelab possibly improve on the GPZ ?
       
    • By Doc
      Well after 31 years I put my office building up for sale.  We remodeled and put it on the market.  For those of you who have visited my business you know what a great location it was, close to the Las Vegas strip, airport and convention center.  However, it was a really high crime neighborhood.  To be honest I had real reservations about whether I would get a buyer.  But God always provides.  So who do you think bought my office building?  The Las Vegas Metropolitan Police Department.  My office building will be the new home of the Neighborhood Criminal Justice Center.   So you know what that means?  In two years, after they clean that neighborhood up, all the property values will go up.  That's OK.  I am glad to have left something for that neighborhood that will be positive.  There are a lot of nice people that live in that area.

      Fact is, that a professional office building is not really the proper kind of structure to run a Metal Detecting Prospecting Supplies and Accessories business out of.

      I am always amused by how information sometimes get twisted in this industry.  I have heard every rumor imaginable.  Some people heard I had sold my office building, so somehow that translated into "Doc died."  "Doc went out of business."  "Doc isn't a Minelab dealer anymore."  "Doc got into financial troubles."

      Rumor 1.  Not dead.  Rumor 2.  Not going out of business I expanded business.  Rumor 3. I am one of a select few Minelab dealers that is a "Managed Dealer."  That means I deal direct with Minelab, not some go between distributor.  I am also one of  a handful of dealers that is a Certified Minelab Gold Machine trainer.  Bottom line I am a Minelab dealer, I have been for 25 years.  Rumor 4.  I have been very fortunate in life financially.  I sell metal detectors as a hobby business.  I am 68 years old and I could have retired 25 years ago.  I am a psychologist and years ago I developed some written psychological tests, back in 1977.  Those tests are still used by over 850 companies around the world to screen employees.  So I have always had a steady income stream from my testing business.   I have invested my money very wisely in safe investments over the years. I own my 8 year old home, free and clear.  I owe no one anything.  I have no debt.  I started selling metal detectors because I loved the hobby and my wife would not allow me to stay home and retire.  (I mean who in the hell retires when they are 43 years old?)

      You have helped Doc's Detecting become one of the largest suppliers of Metal Detectors and accessories in the Southwest and we needed to expand.

      To that end, March of 2017 we moved to a new location.  We have rented a 4500 sq foot Office warehouse in Henderson Nevada.  Unlike the old location, this is a beautiful location.  1180 Wigwam Parkway, Suite 110, Henderson Nevada.

      This is the largest warehouse West of the Mississippi dedicated solely to Treasure Hunting and Gold Prospecting Equipment.  From Metal Detectors to Sluices, to Gold Pans and classifiers to Picks and digging tools.  

      We primarily do mail order, but if you would like to drop by for a cup of coffee, please call for an appointment.

      Thank you for your support over the years, it is you that have made Doc's Detecting Supply grow into the company it is today.

      By the way if you would like my free 51 page color catalog, PM me with your mailing address.  U.S. residents only please.

      Doc
      Doc's Detecting Supply
      1-800-477-3211

      Visit my YouTube channel
      DocsDetectingSupply






    • By Ridge Runner
      Rob’s Detectors has a sell on all items of 10 percent discount today from his store!
      The discount code is ilovegoldnuggets
      If Minelab had told us the price of the coils and other items that go with the Equinox I’d jump on this with both feet.
      Minelab I hope you will extend the same offer when we receive our Equinox. Being myself and others will miss this great opportunity to save money.
      Chuck 😪🤧
×