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Just Called Kellyco


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14 minutes ago, Pigglywiggly said:

VERy good point and no I have not visited them :)

Don't!!! Lol, actually you should just to get an idea of how great of a forum this is compared to several others.

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Minelab seems to be a master of obfuscation. Clearly they indicated they have been building units since December

so, what, about 2 months of builtup units simply needing the final FW update....This would seem to translate into

a lot of units ready by January....so what's holding things up and can we just expect a trickle of units to each dealer into the months ahead?

A nice shot of clarification as to the production/shipping process would really help right about now...

I can picture every employee there in Aussie land with a stack of units using their work computers to install FW updates, lol...

If only a couple units arrive in Canada for the entire month of February (with no solid indication of a timeline for more units) this boy, for one, is going to be very pissed off....

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Poor, Steve, when he was a kid, I bet he never dreamed he would finish out his work career as a Babysitter!

Ya all need to sit back, relax,  crack open a cold one, and count yer blessings.  The Eq will come. 

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Spot on Redneck !!  Like a said before, I will start thinking about my new 800 when the UPS Driver rings the doorbell for delivery.  I also found myself starting to get "slightly" worked up about when my Equinox will arrive.  Until then, I am going to crack a cold one or two and relax for awhile. 

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Not good.  My dealer called me today and apologized for having no status whatsoever for me.  I told him that it was clearly not his fault and not to worry about updating me till he is ready for me to pay the balance and him to ship it.

i do worry a bit however that this is not just a logistics problem. The EQ is probably the most complex and ambitious detector ML (or even anybody else) has ever designed.  The ugly thing about software is that fixing a bug often leads to a lot of other code no longer working.  Troubles can mount quickly when you try to change a line here and a line there.

Apple, with hundreds of engineers probably involved, is shipping their HomePod speaker today - without a key component of it’s software - AirPlay2 included - just not read for shipment yet.

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1 hour ago, Steve Herschbach said:

Just people excited to get a new toy blowing off a little steam. If Minelab would come out with a statement of clear actual facts as they are in this moment of time, it would help a lot. It is all the uncertainty that is driving people crazy. I am a big fan of laying it all out and let the cards fall where they may.

One thing I learned running a service department. Call someone the moment things are getting delayed and be honest with them about it... generally no problem. People just want to plan their lives. But keep them in the dark and hanging means someone at the counter pounding a fist and yelling. It is not the lack of machines right now that is the issue, it is the lack of credible information. Minelab may not be able to help with delays in development, but this information thing or lack of it is totally under their control. They are choosing to keep people in the dark, and that is not sitting well with many people.

Wow, you are right on Steve.... you may never get to test another ML machine lol.   So Steve, did they want their machine back?   I betting you could rent that baby  right now for top dollar...... there would be another line lol.

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