Ridge Runner Posted May 11, 2018 Share Posted May 11, 2018 A friend took his Pro Find for a little water detecting for the first time. The trouble started when his pinpointer started acting up but then went dead . At first he was thinking the battery went dead but knew better when water came running out of the battery compartment. He looked the case over good and he could see a hair line crack on one side in the seam . He told me after this happen and looking at it again one could see the seam wasn’t fused good together. I guess you could call a factory defect and wouldn’t been known until maybe never if it didn’t go swimming. Thanks for warranty we get . Chuck Link to comment Share on other sites More sharing options...
Ridge Runner Posted May 11, 2018 Author Share Posted May 11, 2018 He did say his Nox 800 done well finding him a phone and a dime before the pinpointer went south. Chuck PS A little of something is better than a lot of nothing. Link to comment Share on other sites More sharing options...
SittingElf Posted May 11, 2018 Share Posted May 11, 2018 My ProFind 35 went to MineLab service on Monday due to some aberrant activity, but they are FAST. I'll have the repaired unit back (Might be a new one) on Monday (FAST!). Minelab service in the U.S. is simply awesome! Tracy in their Service call center is great and always friendly and helpful. I used to think Garrett was top-line, but Minelab has stepped up and clearly is the frontrunner now! 1 Link to comment Share on other sites More sharing options...
Ridge Runner Posted May 13, 2018 Author Share Posted May 13, 2018 SittingElf One thing you know with Minelab they going to fix it or replace it. The best thing you have a warranty that shines bright when you do have a problem. I had trouble with another detector and that company (White’s) sent me a new detector. The Best Chuck Link to comment Share on other sites More sharing options...
Ridge Runner Posted May 14, 2018 Author Share Posted May 14, 2018 My friend just texted me and said Minelab is sending him a new ProFind 35. Nothing but great service is coming out of Minelab USA! Chuck 1 Link to comment Share on other sites More sharing options...
SittingElf Posted May 15, 2018 Share Posted May 15, 2018 Well, that was quick and easy!! One phone call and that's all it took. Brand New Pro-Find 35 in the house! One week turnaround from shipping the problem pinpointer, to receipt of a brand new one, not a repaired one...in the box as sold in stores! Minelab Service is AWESOME!!! Eat your heart out Garrett!! Link to comment Share on other sites More sharing options...
Ridge Runner Posted May 15, 2018 Author Share Posted May 15, 2018 That’s great SittingElf! My friend should have one on the way too. Chuck Link to comment Share on other sites More sharing options...
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