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davsgold

Making A Patch Lead For Gpz7000

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It's good to see, there no do doubt in my mind the X-coils manufacturer cares about his product,  Dave's very remote from communications at the moment so I was asked to upload the videos for him, he's made the buyers aware of this situation and that communication maybe a bit slow, WA is a big place ? .  X-coils would have always replaced your coil if it were faulty, he does stand behind his product, if anything all I did is sped up the process a tiny bit as I had too much time on my hands and wanted to help you and Dave out, it would of happened anyway.  I have no doubt he'll sort out the cable, that's the easy part... the coils were the hard bit ?

I hope you now can enjoy the coils for the good coils they are.

 

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That is good news for you Jasong. I was really feeling for you & your frustrations. I was so waiting to see/hear your reports on these coils & it is a shame you had the experiences you had. I have not had the issue you had with the curly cables, so far, touch wood, as JW touches his head. I can see why your patch adaptor broke at that fine wire connection. Your patience lasted a lot longer than many, I am sure. Good luck with your house reconstruction. It will give you time to clear your head re your coil issues, & hopefully when back swinging them you will have nothing but great things to report. I still look forward to what you have to say.

Very best of luck out there

JW ? 

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Happy to hear the latest Jason and that's a credit to the x-coil manufacturer for making good on a faulty item. Like many others I am hoping for this new coil maker to succeed, it could have many benefits beyond just having a better coil.

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I too have been waiting on Jasongs` reports, clearly when it comes to this stuff he is pretty switched on and what he has said so far doesn`t inspire me to race out and get one of these coils.  I am waiting with interest too see what happens next. ?

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5 hours ago, jasong said:

One further update: the manufacturer just contacted me himself and apologized for the miscommunications. He has ensured me the curl size issue is now fixed. Not just for my replacement, for all coils being sold. And that they are planning further improvement of the cable material. Also confirmed that I have a replacement coming for the coil with the bad cable and gave me a tracking #.

I can't even express how much happier that makes me to know they are actually listening and understand the issue I was trying to communicate so very, very many times. It sounds like the manufacturer started fixing the issue from the first comment I made though, and took it seriously from the start. So, good deal there, and I told him I'd update the forum so people could know that the company was paying attention.

Well, I am still waiting for his call.  LOL. 

I have asked previously if there is a solution for this, yet, but have not had any response.  The last thing I want to do is return a coil internationally, without some hope of getting a fixed one back.  it costs a lot of money to do so, in the first place.  But if I find out that the coil issue has been fixed and I can get another, I would be up for that.  As was said previously, I don't think we have ever wanted a company to succeed as much as now.

I do have high hopes for this company and it is great to see they are hearing our inputs and making updates.  I just want a little better communication.

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8 hours ago, phrunt said:

It's good to see, there no do doubt in my mind the X-coils manufacturer cares about his product,  Dave's very remote from communications at the moment so I was asked to upload the videos for him, he's made the buyers aware of this situation and that communication maybe a bit slow, WA is a big place ? .  X-coils would have always replaced your coil if it were faulty, he does stand behind his product, if anything all I did is sped up the process a tiny bit as I had too much time on my hands and wanted to help you and Dave out, it would of happened anyway.  I have no doubt he'll sort out the cable, that's the easy part... the coils were the hard bit ?

I hope you now can enjoy the coils for the good coils they are.

 

The manufacturer may care about his coils but he does not necessarily care about all of his customers as I think he should.   I have the same issue with the coil as Jason, but mine took longer to show itself as I left mine together and did not do nearly as many coil changeouts.  But the problem did get worse and worse.

For the most part, I was one of the first couple 10" Xcoils deliveries into the USA.  As you know, I have posted multiple trips saying the good and bad of these 10" xcoils.  More often than not, the good out weighed the bad.  I really wanted this coil to work.  Heck, I love the coil, but I hate the cord.  It is junk and the manufacturer knows it.  It is development and I expect some growing pains.  But then I get a note from the manufacture that I can return the coil for my money back but they would not replace the coil?!    Why not?  I asked for days if there was a fix and why my refund could not go towards another coil.  No answer.  Is this good business?  Then I find out he already has a fix. So what is the deal?

Again, I spent a lot of days in the field testing this coil.  But now I am thrown to the side.  This really irks me and is not good business at all.  At the time I got that note, I was confused. "Was I too hard on the coils?" I thought.  I don't think so.  I just stated the facts as I saw them.   Some of my reports were pretty darn glowing, matter of fact. 

So for the last few days I have been trying to decide, can I fix this cable myself?  Is there another 5 conductor cable I can splice into it?  Can I reheat the cable and try to twist it back into the shaft that it has grown to big to fit into anymore?  I don't think so.  It will not stay small in the Arizona heat. 

And I loathed sending it back to Russia for many reasons.  Firstly is the cost to send it.  Great, another $200 added to my losses.  I already have $1000 for the coil and then the time and money into the adapter patch.   And again, all of the time in the field conducting detailed reviews.  And what was my return?  to send it back and they will not exchange it!  That is disgraceful.  I guess they just expect me to forget the 10" Xcoil all together.

So now I am in a bind.  I can't keep the coil.  It will not go into the shaft anymore.  It is a $1000 paperweight.  The whole thing disgusts me.  The only choice is to send it back, and the manufacturer refuses to send me a replacement.  Their right?  Yes it is.  Good business, no it is not.                      

                                                                                                                

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 coil3.JPG.ab5ebe6c12905fe8da307ae25f247dd4.JPG

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Yours got stretched so it hopefully just needs fixed up, I don't think splicing another cable on is a good idea, that wouldn't be optimal at all.  In the mean time why not wrap it around something suitable size and tape both ends where the curly repair needs made to hold it tight and soak it in some boiling water, keep it hot as long as you can by replacing the boiling water, about 30 minutes with it in water should do the trick, then run it under a cold tap, remove the tape and it should be normal again (only do this method if there is no chance of getting anything wet that shouldn't be wet) otherwise use a hair dryer to keep it warm for as long as you can before shocking it cold.

It's worth a try and will get you able to use it until you get a solution.  It may even solve it for you.

Keep in mind communication with Dave is slow at the moment as he's out in the middle of nowhere. Hopefully you get a suitable resolution soon. ?

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4 hours ago, Andyy said:

I have the same issue with the coil as Jason, but mine took longer to show itself as I left mine together and did not do nearly as many coil changeouts.  But the problem did get worse and worse.

I was probably just the more squeaky wheel at this point. I hope you are able to get something worked out. 

It's 105 for you at night, 95-98 for me in full sun (~130 degrees on the shaft according to my infrared thermometer), I looked at Kalgoorlie, Australia weather and it's high's in the upper 60's so probably not getting close to our temperatures yet as it's more like Arizona winters there right now. I also notice people there are not changing coils so much, some have not changed at all. We've both switched coils out more often for comparisons to the Z14, many times in a day, and you had to switch to get your ferrite balance in gnarly ground too. 

If hot water can deform the patch cable back to normal by rewrapping, as Simon suggest, temperatures close to that of hot water when we are using the GPZ can certainly deform the cable when it's stretched too, especially under tension. I know it does, because I used the heat of the sun to rewrap my cable the first time.

For your cable, I jumped to the same conclusion as others initially, thinking your cable deformation was caused by unscrewing the patch under tension, but that doesn't really make sense when I think about it, it was already stretched and under tension. It's that stretching that causes the deformation from my observations, not releasing tension. Besides, a stretchy cable should be able to withstand that, it's within the realm of what would be expected to happen under normal use, being a stretchy cable, certainly within the realm of standard QA/QC testing for stretchy cable. 

I hope it gets sorted for you. It sounds like the manufacturer understands the materials issue and is working on a better cable so I would assume he or Dave would replace yours? The shipping back to Russia thing, I agree, is hard, if something disappears than you are out a coil. I had the same concerns myself. Dave should probably be keeping coil stock in Australia to avoid this issue since it's much quicker and more reliable to ship to and from there.

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9 hours ago, phrunt said:

Yours got stretched so it hopefully just needs fixed up, I don't think splicing another cable on is a good idea, that wouldn't be optimal at all.  In the mean time why not wrap it around something suitable size and tape both ends where the curly repair needs made to hold it tight and soak it in some boiling water, keep it hot as long as you can by replacing the boiling water, about 30 minutes with it in water should do the trick, then run it under a cold tap, remove the tape and it should be normal again (only do this method if there is no chance of getting anything wet that shouldn't be wet) otherwise use a hair dryer to keep it warm for as long as you can before shocking it cold.

It's worth a try and will get you able to use it until you get a solution.  It may even solve it for you.

Keep in mind communication with Dave is slow at the moment as he's out in the middle of nowhere. Hopefully you get a suitable resolution soon. ?

Reheating is only a temporary fix.  As soon as you reassemble it and it stretches out, it expands more each time.  This happens because the size of the cable requires you to screw it in, in the first place.  I mentioned this in the review of my first use of the coil.  You can stuff it for a few times but it will get to the point where you cannot reassemble.    Any coils that get caught, will cause it to be overstretched and unfortunately the cable does not have enough memory to return.  It is not a phone cord by any means.  I am not sure if it is the heat by itself, but it is very non-elastic.

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Reforming the cable gets you using it again so that's a bonus, I think Dave maybe out of range for a bit so you may have a little bit of a wait to see what can be done, may as well use it in the meantime.  I'm sure he'll be in touch when he gets back.

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