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On 8/16/2019 at 3:11 AM, RobNC said:

While I am glad to see this detector is nearing release I'm really wondering how many bugs will be in the initial offering units. In the grand scheme of things we really do not know how long they have worked on this but surely it has not been much time. How about some positives on this detector so far?

  • Waterproof to a reasonable depth
  • Looks strongly built
  • Backlit display
  • Non-complicated operation
  • Wireless audio capable (although not many details on that, do they mean their proprietary headphones or more generic compatibility like the Equinox has?)
  • Notch Capable
  • It's very reasonably priced

Now let's get on down to more technical stuff. It's single frequency with minor shifting to reduce interference it says. However, just how good is the shielding inside of this detector? How about the coil construction-is it worth having or is it a really cheaply made coil that will be weak in the field and pick up a lot of noise from the environment? These things matter a lot. We live in a world full of radio waves and electrical noise. To me personally what detector makers should be working on now is a better way to filter out interference.

There was some discussion on how this detector will process signals. Will it be a faster processing unit or slow as a tick.  While no one is expecting a high end detector at this price it would be truly annoying if this Simplex is a very slow swinging type detector, and unable to process at a speed which a lot of detectors do today.  Again, will this detector be using the cheapest components available with higher variation (think resistors and such, 5% vs 10% vs more,etc.)

The most important thing though is how will they service the customer after the sale. Will they ask you to send it in and keep it a couple months to repair it. We just don't know at this point. While I realize Dilek does a wonderful job one person can only do so much.

I'm not knocking Nokta/Makro or the Simplex. However what they do not have is the money and service presence a lot of older detector companies have. With any new product there WILL BE problems, and a bad release can tarnish a lot of people's memories for a very long time.  I remember when I bought my first detector and got back into detector after a decade of being away from the hobby. It was a Makro Multi Kruzer. I truly regret buying it because it was a lemon. And at that point and waiting quite a few days for a response concerning the problems they wanted pictures and video of the problem. By then I had already sucked it up and taken a loss, trading the machine off. So yes, I have seen the bad side of their units. When it did work a short amount of time before it got worse the target ID was very erratic, and the machine itself was very susceptible to interference. It never would ground balance, among the other problems.

Long story short, I'm not against trying another Nokta/Makro product but I would not be willing to spend a lot on a higher end model they offer until the company matures a bit more and has a higher service and repair presence with documented and maintained customer happiness after repairs. While we have already seen the demise of Tesoro, many others in this thread have thrown rocks at White's, Garrett, and First Texas/Teknetics/Fisher in an almost wishful way for them to fold up. If they do fold up, what will we have then? I will tell you what- Far worse prices and even less innovation and competition.  Nokta/Makro is doing us all a service by being competitive, and I will give them that. But are they Sprinters or marathoners? Those other companies mentioned above that are still in business are marathoners. They've been around a good while, especially Garrett and White's. Notice I'm not mentioning Minelab? I'm not because their arrogance and price gouging is well documented. Do they make good stuff- yes they sometimes do but charge us a lot of money for it and in the past their service sucked. It's better now but let's see how long they will maintain that.

Something is for certain, If there was less competition Minelab would go right back to how it was a short time ago, charging outrageous amounts of money for their product. And White's? Yeah I agree their stuff is overpriced too.  After some time out in the market, and after a fair amount of reports come back YES I would be willing to try the Simplex out.

Hello Rob. Just happened to read your post and would like to make a few comments ..hope you do not mind.

Please do not let the price of Simplex+ mislead you. As our Simplex+ video says, the only thing that is really entry level about this detector is its price. This is what we say as the manufacturer of the product and we will leave the rest to the actual users of the product to comment upon as whatever I say here will be biased.

 Now regarding myself and service –  It is totally my personal choice to respond to end users and interact with them as I really enjoy it ...and more importantly I feel like I must understand the customer profile and their needs from first hand experience to be able to perform my job the best way I can as the Sales&Marketing Director of the company. Of course, Nokta Makro is not a one-man show.  I have a team of sales and operations guys reporting to me as well as many other departments who make it all happen. In addition, we now have a service center in the USA and the turn-around time is pretty good so far. 

Are we sprinters or marathoners? I can only speak for the current team including myself as I do not know what the future will bring. All I can say is that we made an announcement end of 2014 when Nokta bought out Makro. Within that announcement we said ''...We will not only offer a richer product portfolio to our customers but address the whole market demand with products at different price levels.'' This is exactly what we have been doing for the past 5 years .... standing behind our word. 

We have been working hard, really hard to reach where we are today and will continue to do so as the limit is the sky. However, regardless of where we end up, we can promise our customers that:

1.     We will never forget the fact that we owe it all first to our end users

2.     We will never close our ears and we will continue to listen to the actual users

3.     We will maybe make mistakes but will always try to be open and honest about them

4.     We will stand behind our products and our valued customers

Just wanted to point these out … thank you for giving me the opportunity to comment.

Dilek

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Hey Lady

 I’m one that knows how great your service is due to the fact I got one detector defective straight out of the box.

 I got better service direct from you across the water than with some in the USA . Not one time did you ask for me to pay shipping are did you drop me . I guess you could say you stuck with me through thick and thin but never left until you knew I was happy.

 Dilek I’ve said the same in the past and I’ll always speak up for you and your company.

 Chuck 

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While we are on the subject of Dilek...........firstly I have never purchased a product from Nok/Mak and therefore I am agnostic about what they offer.  But I have read many forums and posts about the company and to/from Dilek herself.  She has always comported herself very well in her public dealings with customers and I would believe that it likely carries over to private communications.

I do have one concern for Dilek in her position at Nok/Mak and that is burnout.  I was in a similar position in Consumer Electronics for several decades before retirement.  Being on the road for multiple days per month in a high stress trade show environment takes it’s toll.  Trying to juggle family life especially as a young mother simply magnifies that stress.  I would hope that once a month she takes 15 minutes to clear her mind and re-assess her priorities as we all get to make life’s journey one time.

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Good morning LowTide

 Being we all human and not all easy to deal with.makes a job Stressful.

 You use the term burnout,well this is something we all have in any job. Dealing with some people on detectors I’d say that Dilek has gone as far as a total flame out . But I don’t believe she’d never show it because she may turn around and someone says thank you. One thank you can heal a lot of wounds .

 Dilek is working for a company that is not sitting on their hands watching the world go bye. You don’t have to take my word just look at the number of new detectors they have come out with.

 LowTide I don’t think you have to worry about that Lady she’s got what it takes for the long haul.

 Chuck 

 

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Dilek is without a doubt one of the most humble and honest persons that I have ever met in my decades in the industry. She does not hype the product but lets it speak for itself, and never badmouths the competition. I have never met her but consider her a friend, and wish her good health and success wherever her path leads her.

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Dilek,

I’m so impressed by you and your company that you can count me in. I’m going to order the Simplex based on what I’ve read so far. Best of luck!

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Dilek  

 I know that the Simplex will come on the market with a large coil.  I want to know if a smaller coil be available right away for the Simplex? That’s a 6 are 7” round are some form of maybe a elliptical coil.

 This question may have been ask before. If that’s the case please forgive me repeating the question.

 If you ever plan on being in the western half of the US I for one would like to know.

 I wish like others the best on the sell of the Simplex.

 I thank you so much for coming on Steve’s forum and spending the time with us .

 Chuck 

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Sorry to respond late guys...Please do not forget that although I am a strong character, I still am a woman and I get emotional when I read comments such as these and believe me I have no time to cry nowadays:-) Joke aside, I thank each one of you so much for these motivating, encouraging and rewarding comments that just make my work and life more meaningful as I devote so much time to my work that sometimes I feel like I am being unfair to my family and myself . But all these years that I have been working, I have realized that nothing could have made me happier than seeing this company grow to this level and knowing that I was part of that succeess. Once again thank you so much guys... and LowTide, thank you for the concern but I am actaully doing pretty well. It is true that my little daughter gets very unhappy from time to time and misses her mom but at the end of the day I feel like I am setting up a good example for her in terms of being a hardworking and a determined woman who does not give up and aims to be successful and most importantly  cares and helps others. That is the kind of woman I would want her to grow into instead of going after money only. 

 

 

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On 8/23/2019 at 6:16 AM, Ridge Runner said:

Dilek  

 I know that the Simplex will come on the market with a large coil.  I want to know if a smaller coil be available right away for the Simplex? That’s a 6 are 7” round are some form of maybe a elliptical coil.

 This question may have been ask before. If that’s the case please forgive me repeating the question.

 If you ever plan on being in the western half of the US I for one would like to know.

 I wish like others the best on the sell of the Simplex.

 I thank you so much for coming on Steve’s forum and spending the time with us .

 Chuck 

Thank you for the kind wishes. Yes, we will have a smaller coil available but not at launch... a little after...do not know when but it should not take too long. I believe the team is already working on a smaller DD 8.5'' round. 

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Dilek  

 Thanks for the quick reply about a smaller coil.

 The Best To You!

 Chuck 

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