Jump to content
Ridge Runner

Open Letter To White’s Electronics’s

Recommended Posts

47 minutes ago, Jim McCulloch said:

The fact that White's Electronics stands behind their products speaks volumes as to the quality and integrity of the company.

I don't mean to be picky Jim but there are laws around this, well at least in NZ there are, if a product is not as described, fit for purpose, or last a reasonable amount of time and be of acceptable quality it must be repaired, replaced or refunded by the manufacturer.  Even if a unit is out of "manufacturer" warranty they must repair or replace it if it fails within an unreasonable amount of time.

I have had a Dishwasher replaced a year out of warranty and they came out and installed the new one for me.  A washing machine refunded in full 2 years after buying it due to a breakdown and the new replacement model not fitting in the space I had for it.   I had a TV recalled with 2 months left of it's 3 year warranty as it was a topple risk and one fell of a kid somewhere and was able to get a full refund for it's purchase price and buy a newer bigger TV with the money and have a few hundred change as TV's dropped in price over the years.

I imagine White's had little or no choice but to fix Chuck's machine and bring it up to acceptable quality.  Here they'd even be paying the shipping for him.

Share this post


Link to post
Share on other sites

Jim

  I’d have to say you were a lucky one. That first detector the BFO I had trouble with it . It went in three times and when they sent me a new one that got it fixed.

 Then I had the 66 TR and I gave that to a friend when I bought the Eagle 2 . Here years later both still working and never had trouble.

 When the TDI came out I got one of the first of two hundred. It worked great at first then went south. After the third time of not fixing the problem I got a new one . I wasn’t happy so I sold it .

 Best to you Jim.

 Chuck 

 

  • Like 1
  • Sad 1

Share this post


Link to post
Share on other sites

Friend Simon, the same basic laws are in place here, and are commonly referred to as "Lemon Laws." Certainly, the consumer should be protected. Hey, the new Chevrolet Colorado I just purchased already has Recall issues! But let me tell you what I know. Since 1994 I have been a Vendor at 129 "Gold Shows," i.e. recreational gold prospecting trade conventions, sponsored by several organizations. Steve and Gerry, and others here, can vouch for that. There are usually between 1,500 to 2,000 attendees at each Show. About 10% of them will spend time at my booth, and MANY of them tell basically the same story.." I bought my XLT 25 years ago. About 5 years after the warranty ran out, the coil died. White's replaced it for free. Seven years later the circuit board fried, White's replaced it for free. Two years ago I sent it in for a tune-up, White's replaced the coil, screen, lower shaft, and circuit board for only $90.00..." OR, "I've used my Goldmaster 3 for 25 years, never had a moments problem with it, I'm up to 11,000 nuggets, and it still works fine..." But on the other hand, I have frequently heard "I like [detector manufacturer]'s products, but their Customer Service is totally abysmal, rude, slow, uncaring, and overpriced." Quite a difference in consumer opinion. The point: ANY electronic device can "die." How well the manufacturer remedies this is testimony to how they view YOU, the Consumer. With respect, or with distain?

  • Like 3

Share this post


Link to post
Share on other sites

Outstanding Jim, if that's what White's are like, hats off to them... very rare indeed to get such service out of anyone.  I understand your obvious devotion to them now.

  • Like 1

Share this post


Link to post
Share on other sites

I received an email today fro White's. It was of course talking about summer and the last chance to save. Well for curiosity I followed the link and was led to this page showing an old cabin in a remote place and then had to click on that to get to the same old models.

While I am very envious of those that have access to such places depicted in their ad, such places are not accessible here. It appears the comments of others about Whites being stuck in the past are a valid concern. I have owned whites equipment in the past and their equipment is built physically strong. Unfortunately their stuff is also power hungry and loves to eat batteries. The V3X I bought on ebay as a "demo machines" and had to return took a whopping 8 batteries. I only fired it up inside the house and ran test targets across the coil. During that short time I noticed the batteries noticeably warm and the voltage dropped. They need to work on the power consumption and weight of their machines. While I am all about durability what good is that if the machine is dollaring you to death eating batteries.

I'm sorry White's but there are too many competitors around that are hungry and thirsty for you market segment. They are coming out with innovating machines that are not costing and arm and a leg, weigh less, and are energy sippers. There have not been any signs of you changing course or realizing this. I hate to see a good company get lazy and hope people are going to be brand loyal. Bad news flash- People will go with what gets them the most for their money. Wake up and do something before it is too late!

  • Like 1

Share this post


Link to post
Share on other sites

The MX Sport Saga was a dreadful time, because it was Me who first worked out what was going on/Wrong with it  and all the other stuff that went on that I never posted, just about ruined detecting for me, And I resigned to the fact that I own the last truly great Detector Whites made, And after all that went on and how things were handled verbally etc  that when I hear about a new machine from them is shortly followed with me saying a few cuss words to my self,

The down side of it all is that I championed Whites and done my best to help others with their new Whites machines, But now I don't even bother reading many posts on forums under the Whites banner, I am Angry at whites because they destroyed all that I believed in and undone all the hard work I did, Resulting in me giving away my brand new GMT and selling my New unused TDI's,

Without going in to details, my personal views about Whites detectors are normally said in private, I still love my MXT All Pro and I still believe that it is a heck of a Machine,      

  • Like 2
  • Oh my! 1

Share this post


Link to post
Share on other sites
2 hours ago, auminesweeper said:

Without going in to details, my personal views about Whites detectors are normally said in private, I still love my MXT All Pro and I still believe that it is a heck of a Machine,      

I too lived through the early adopter pain with the MX Sport.  I thought the MX sport was going to be the waterproof MXT with updated electronics and packaging and was disappointed with the teething issues related to depth and separation programming (sent mine in for the firmware update - another thing XP, Minelab, and Makro/Nokta don't require you to do with their do it yourself firmware updates).  The design issue with the faceplate cracks and waterproof integrity was disappointing also, but Whites owned the issue to their credit.  The final straw came when the battery compartment on the Sport inexplicably cracked where screws entered the plastic mounting holes on the housing.  I was surprised that the plastic mounting blocks were used vice metal reinforced mounting points because that was obviously a high stress area for the plastic.  I could not see this happening on the MXT big box design.  Anyway,  I sent my unit in under warranty (insured shipping back to Whites at my expense was significant based on my location on the east coast which was also a dissatisfier but I knew that was the price of admission for warranty repair) and Whites dutifully repaired the unit and sent it back to me after a few weeks time.  I cannot complain about Whites standing behind their product warranties.  They did not disappoint in that respect.  They were innovative and I hope they can show some future ability to be innovative again.  But as far as the MX Sport saga is concerned, in my case - the MX Sport has found a new owner and I am still hanging on to my MXT, perhaps more for sentimental reasons than practical reasons as it is more a symbol of an era gone by than it is of solid detector that can still hang with these new young kids on the block.  But it actually can still hang AND I like the fact that it accommodates concentric coils which is a rarity nowadays.  And I really love those analog knob controls.  A classic.

  • Like 3

Share this post


Link to post
Share on other sites
38 minutes ago, Chase Goldman said:

I too lived through the early adopter pain with the MX Sport.  I thought the MX sport was going to be the waterproof MXT with updated electronics and packaging and was disappointed with the teething issues related to depth and separation programming (sent mine in for the firmware update - another thing XP, Minelab, and Makro/Nokta don't require you to do with their do it yourself firmware updates).  Tje design issue with the faceplate cracks and waterproof integrity was disappointing also, but Whites owned the issue to their credit.  The final straw came when the battery compartment on the Sport inexplicably cracked where screws entered the plastic mounting holes on the housing.  I was surprised that the plastic mounting blocks were used vice metal reinforced mounting points because that was obviously a high stress area for the plastic.  I could not see this happening on the MXT big box design.  Anyway,  I sent my unit in under warranty (ensured shipping back to Whites at my expense was significant based on my location on the east coast which was a dissatisfier) and Whites dutifully repaired the unit and sent it back to me after a few weeks time.  I cannot complain about Whites standing behind their product warranties.  They did not disappoint in that respect.  They were innovative and I hope they can show some future ability to be innovative again.  But as far as the MX Sport saga is concerned, in my case - the MX Sport has found a new owner and I am still hanging on to my MXT, perhaps more for sentimental reasons than practical reasons as it is more a symbol of an era gone by than it is of solid detector that can still hang with these new young kids on the block.  But it actually can still hang AND I like the fact that it accommodates concentric coils which is a rarity now days.

It was a horrible time for one and all, I tried to warn people and those that thought I was anti the new machine went ahead and bought it anyway and we all know how that went, The lack of response and the smarta** comments that owners got from certain quarters did not help and the total lack of willingness to listen to folks along with insisting on still sending new machines with the same problems where even the software numbers could not be relied upon did the most damage, But one field tester gave it above average reviews where people had to decipher his code by what was not said thinking that it was the machine for them.

I really hate the fact that in the end I had to jump in Boot and All in order to get someone to listen and not just pay Lip Service, This was the real reason it all got out of hand, So much could of been avoided if someone had taken on board that some end users Actually know a thing or two about detectors. It's was a very sad time for all involved including White's because they are such a big part of detecting history and it was Whites who found me my First Gold and many extremely old coins, and I still feel to this day if it was not for Whites then I would never of made those finds.

  • Like 1
  • Oh my! 1

Share this post


Link to post
Share on other sites

Well guys, I have not given up on Whites. I really like my GM24K, and my modded 2013 TDI SL. Both are rock-solid, and perform well. I just scored a Miner John 8 x 12 for the TDI, and was amazed at the sensitivity. Outdoes the 12DF, and that's saying a lot. Other than one coil issue, which Whites handled easily, I've never had an issue with my Whites machines, other than typical wear on a couple of components.  I've also got a DFX, which was the earliest dual freq. machine, and a GM2 and GM3, both of which are still working great, though I've replaced a pot on each. If my machines aren't the latest and greatest, I don't care. They work. And, after being self-employed my entire adult life, I believe in rewarding companies that have great customer service. And Whites has set the all-time  world record in that department, and has forced their competitors to improve theirs. We all benefit from that, regardless of brand purchased.

Jim

  • Like 5

Share this post


Link to post
Share on other sites

I think all the USA companies need to step it up and come out with new machines that can compete with the Nox, Amphibios/Kruzer and XP.

So often maybe they just don't listen to their customer base or follow trends closely or perhaps there are tangles with patents and risks of on infringements?

  • Like 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Content

    • By Steve Herschbach
      It has been common knowledge among those paying attention that Nokta/Makro has been working on a new simultaneous multifrequency detector for some time now. The Simplex+ has been specifically stated as being the potential housing for the new unit when it appears. This post from 2/17/2020 reconfirms work on the new model:
      "Hello all... yes, the name has been chosen and the machine is in the works. Cannot confirm the release date as of today but hopefully I will be able to share more info further into the year. Hope this helps...."
      People often bring up patents as a reason why new multifrequency units have been so rare to appear, but the fact is patents on machines like the 5 & 15 kHz Fisher CZ, White's 3 & 15 kHz DFX, and Minelab BBS (billed as 17 transmitted but more likely 2 - 3 processed frequencies out of 17 transmitted) have all expired. Nokta/Makro has plenty to work with.
      Given the speed with which Nokta/Makro has brought new machines to market in the past and the fact they have a mostly proven housing in hand now via the Simplex, I expect an announcement by this fall with a detector available either before Christmas or next spring. If I was them right now I would be collecting warranty claim info to make sure the Simplex housing is bullet proof before launching the new unit, and that should be going well by now. In the meantime work can proceed on design and testing of the circuit.
      Frankly, there is no need to do anything radical to be successful. If Nokta/Makro simply did what Fisher should have done years ago and mage a digital clone of the CZ but with target id instead of meter, put in a waterproof Simplex box with wireless, and at their normal great pricing, they will have a winner. Many people would kill for a Excalibur BBS clone in a Simplex style housing. The main thing multifrequency offers is good VLF saltwater performance, and a Nokta/Makro Multiplex (my guess ) model would be an easy sale for a lot of beach hunters plus the general coin, relic, jewelry market.
      There will probably not be any real news for some time but when I hear anything, this is the thread I will post on.

      Nokta/Makro Multifrequency metal detector?
    • By Steve Herschbach
      With 2019 in the rear view mirror what will 2020 bring? Multi Frequency? Pulse Induction? One thing is for sure, this company is going places fast!
       
    • By Steve Herschbach
      From the Prescott Daily Courier http://www.prescottaz.com/m/Articles.aspx?ArticleID=140625 
      Jack Delano Gifford, 75, passed away Jan. 3, 2015. He was born in Miami, Arizona, the son of Norval and Mayme Gifford. When Jack was about 6 years old, he and his family moved to the Phoenix area, and he lived there until he moved to Prescott, Arizona.
      After high school, Jack served his country in the National Guard for six years. During that time, he also earned a technical degree in electronics and started a family. In his early electronics career, he worked in the aerospace industry. During a slowdown in the '70s, he was recruited by a metal detector company and worked in that industry until his retirement. Jack was an entrepreneur and an electronics design engineer, and founded three companies. The last one, Tesoro Electronics, brought him many friends and national and international acclaim for his designs and his support of the industry. He started that company in Glendale, Arizona, in 1980 and when he moved it to Prescott in 1991, it provided new technical jobs and industry for this area.
      Jack started visiting Prescott when he was in high school and, during his careers, he and Myrna would visit the area for some much needed R & R. Eventually he realized he could move the company to Prescott so they could enjoy the Prescott lifestyle full-time.
      Jack loved his family, motorcycles, metal-detecting and working on vintage stereo equipment. He also built the speakers to complete the systems, many of which he gave to family and friends. After retirement, he became a PADI-certified scuba-diver. Jack joined American Lutheran Church and served on their board. He was part of the Tuesday night men's Bible study and worked in ALC's outreach programs such as The Rock and Teen Closet. He also worked at the Prescott Community Cupboard Food Bank and served on their board.
      Jack is survived by his wife of 54 years, Myrna; sons James and Vince (Katy); three amazing granddaughters, Isabella, Lily and Charlotte; sister Gloria Gray; and many nephews and nieces. He was predeceased by his parents, infant daughter Kelly Jeanine, and sister Glenna.
    • By Steve Herschbach
      From the Codan news release at http://www.codan.com.au/Portals/0/investorpubs/22 AXS Announcement - Minelab awarded $6.7m contract.pdf (copy below):
      "Cooperating with NIITEK Inc., the HDD will combine Minelab’s new Multiple Frequency Continuous Wave metal detection technology and NIITEK’s advanced ground penetrating radar."
       
      31 August 2016
      MINELAB AWARDED CONTRACT TO DEVELOP NEW HANDHELD DEVICE DETECTOR FOR THE AUSTRALIAN DEFENCE FORCE
      Minelab Electronics, a wholly owned subsidiary of Codan Limited, has been awarded a $6.7m contract by the Department of Defence to develop a new Handheld Device Detector (HDD). The funding received under this contract is to further develop a dual sensor metal detector which incorporates ground penetrating radar. It will partially offset the development costs of the product, and the project is expected to be completed by 2018.
      The development of the HDD builds on Minelab's success in technology development and product innovation for use in military programmes.
      Codan is particularly pleased to be of service to the ADF and to provide an enhanced capability that currently does not exist. Once the HDD enters into service with the ADF, we are confident that other militaries will seek the same level of capability, broadening our market for countermine products.
      The contract supports Codan's stated strategy of growing its profitability by improving and broadening our product offerings while ensuring our value propositions remain relevant and leading-edge.
      Previous to this award, in March 2014, Minelab was selected by the Department of Defence's Rapid Prototype Development and Evaluation (RPDE) programme to receive
      $1.0m in funding to further integrate metal detection and ground penetration radar technologies into a lightweight and compact mechanical platform. In December 2014, RPDE provided an additional $1.3m in funding, and Minelab subsequently produced an advanced prototype of the HDD.
      Cooperating with NIITEK Inc., the HDD will combine Minelab's new Multiple Frequency Continuous Wave metal detection technology and NIITEK's advanced ground penetrating radar. The HDD was designed taking into account the comprehensive requirements of the ADF, supplemented with feedback from Army User Groups. It will include advanced detection technologies as well as new standards of compactness and ergonomics.
      On behalf of the Board
      Michael Barton Company Secretary
      MORE INFORMATION ON THE NIITEK/MINELAB GROUNDSHARK
      Minelab Mineshark


    • By Ridge Runner
      I was gone part of the morning but when I got home it was a pleasant surprise at my door.
       My I believe new Simplex was waiting for me. It came on a two day priority mail that I believe that Dilek had something to do with. It came back double boxed like I sent it .
       Life is great when you’re dealing with great people and a great company. You know up front who you want to spend your money with.
       Dilek I sent you a personal message but let me say it again. Thank you so much !
       Chuck 
×
×
  • Create New...