Jump to content

Recommended Posts

Just a little update on my bent Sampson T-handle situation.  After saying they would send me a replacement it all went silent and they never did get it sent, this is right as the virus was hitting so I put it down to that and didn't contact them again asking for an update, I actually assumed they had to close for a lock down, they did indicate in their previous email that in New Jersey the virus was hitting quite badly.  Well today an email came through with a USPS tracking number as it was just sent. 

There are a few things that very much impress me about this entire process, firstly, I contacted them in November indicating my T handle bent in the first week of use and sent them a photo of it, they replied straight away offering to send me a replacement.  I didn't get this email as it went straight to my junk mail and then was automatically purged a week or two later with me blissfully unaware.   Out of the blue 5 months later they send me a follow up email asking if I would like the replacement shovel as I never replied to their first email asking for my address to send it to.  That's the part that is beyond impressive.  How did my case not get lost in the system and forgotten about.  Even if they did remember they easily had an option of just forgetting about me seeing I never replied and never tried to contact them again and saving them the shipping costs from US to NZ which are horrendous.  The shipping cost will be more than the shovel cost. 

The contacted me right before the lockdowns offering again to send a replacement which I of course accepted once I saw the email this time.  Then the virus strikes and all goes silent, I didn't bother them sending any emails asking if they'd sent it or were going to, the shovel is far less important than the virus mess going on so I just let it go, the virus has done enough carnage in places like NJ than to worry about my little shovel and if they were struggling the last thing I'd want them to do is send me a shovel.

Now they're back at work straight away I get an email with a tracking number saying it's been sent.  This is clearly a company that cares about their customers to an exceptional level.  I wasn't even a problem customer, I was one that would be easy for them to ignore and they didn't.  

So, I will say if you want to buy from a tool manufacturer with excellent customer service WW manufacturing certainly provides that.


  • Like 3
Link to post
Share on other sites

  • Replies 69
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

Back when I got mine there was no real choice except the original Lesche digging tool. That made decisions like yours lots easier!  Mine works great and apparently will never wear out so that’s it for

I feel I should update this thread, When my Sampson T-handle bent as you may recall I'd only just got it, a couple of weeks from memory and it bent, the Fisher dealer in NZ I purchased it from closed

The Stanley Fatmax multi tool is a perfect alternative to the Lesche if you're in a place without the Lesche available, they're only $14.99 NZD so about 9.50 USD, I picked one up on sale a couple of w

Posted Images

That is awesome service, and I know sometimes we get forgotten about down in this part of the world.  Heck even some local companies aren't that good.  Any good service deserves to be mentioned.

  • Like 2
Link to post
Share on other sites


   Your shovel is listed under "Nursery  Landscaping  Tools" on their site!   How the heck did you end up there, to get a "detecting" shovel??? 🤯 

My  "Ball Handle" is right next to it! But i got mine from a detecting site!!

"Inquiring minds want to know"😁👍


Link to post
Share on other sites
3 hours ago, Joe D. said:

   Your shovel is listed under "Nursery  Landscaping  Tools" on their site!   How the heck did you end up there, to get a "detecting" shovel??? 🤯

I actually bought mine at the NZ Fisher dealer, at the time when I bought it they were still operating but struggling to sell any detectors as nobody buys Fisher detectors here anymore.  About a week after I bought the shovel they closed down so I couldn't contact them about a warranty claim, I saw the little WW Manufacturing sticker on it so I contacted the manufacturer with a photo just showing them what happened so they know the problem exists if they want to improve the shovel.  That's when they offered to send me a replacement and I missed the email. I was just showing them what happened so they could maybe add an extra brace to make a better stronger shovel.  I didn't expect them to offer to replace it.

  • Thanks 1
Link to post
Share on other sites

Ah yes, i remember reading that now!  Interesting that they found them as a supplier! 


Go find us some more silver now!! "Surfer"   (and nuggets)!👍👍

  • Haha 1
Link to post
Share on other sites
  • 1 month later...

My replacement Sampson T-handle has been on it's way for a while now, I thought it was lost in the Covid post like a lot of parcels are then I checked the number again and it's gone from New Jersey where it started, to New York, then a month later back to New Jersey.  Weird.  I don't think it's left the USA yet so that's not the Covid problems with international flights?  The flights from US to NZ are coming as we have found a few virus infected people at the border from USA in our quarantine facilities.  Good to see the tracking number spring back to life though.  Is Postal Product: Priority Mail International Parcels a good service or is it a super slow one?

June 27, 2020, 9:59 pm
Your item arrived at an origin transfer airport in NEWARK INTERNATIONAL, NEWARK, UNITED STATES on June 27, 2020 at 9:59 pm. The item is currently in transit to the destination.

May 30, 2020
In Transit to Next Facility

May 30, 2020, 10:31 am
Processed Through Regional Facility

May 30, 2020, 10:31 am
Arrived at Regional Facility

May 26, 2020, 4:36 pm
Departed Post Office

May 26, 2020, 4:11 pm
USPS picked up item

May 26, 2020, 4:09 pm
Shipment Received, Package Acceptance Pending

May 26, 2020, 3:36 pm
Shipping Label Created, USPS Awaiting Item

May 26, 2020
Pre-Shipment Info Sent to USPS, USPS Awaiting Item

  • Like 1
  • Confused 1
Link to post
Share on other sites

Wow, that would be frustrating.  Looks like UPS left it sit in New York for four weeks.  That's just unacceptable.  Priority Mail is supposed to be one of their quicker services and usually is domestically.

At least it's finally at the Newark airport.  That's a big hub for UPS international.

Who knows how many stops it will make on the way to you, but at least it's moving.

  • Thanks 1
Link to post
Share on other sites
On 6/28/2020 at 2:54 PM, phrunt said:

Is Postal Product: Priority Mail International Parcels a good service or is it a super slow one?


On 6/28/2020 at 10:37 PM, CmonNow said:

Looks like UPS left it sit in New York for four weeks.

Actually "Priority Mail International Parcels" are part of the United States Postal Service (USPS), not United Parcel Service (UPS).  Two very different companies but easy to mix up.

Here is what a Google Search says (directed to USPS site😞

Priority Mail International® service is a reliable, cost-effective way to send documents and merchandise to more than 190 countries. Priority Mail International offers outstanding value and is priced lower than our competition's published rates for international shipping.

  • Average business day delivery of 6 to 10 days. (Average number of days may vary based upon origin and destination.

Simon, you may have suffered from the pandemic side effects or maybe just from poor service.  I had a package make it to my local post office (meaning all they had to do was load it into the delivery vehicle to get to my house) and it sat there 4 days.  Unfortunately these kinds of things happen, and although there is typically no (legitimate!) excuse for it, I also think there isn't much you can do.

Postscript:  actually I didn't put the sad face emoji in this post but apparently the detectorprospector.com website editor did it for me, and appropriately.  It's a lot smarter than I thought!  Steve, maybe there's a new revenue source -- very intelligent editing.  :laugh:  (Ok, this one is my doing.)

  • Like 1
Link to post
Share on other sites

I had a problem similar to that when I was shipping some items out. Seemed the TSA might be flagging it or customs so it's going around in circles and back to the sender. Was it sent so you pay duty fees or is the factory just sending it out? Thinking it wasn't declared properly when sent.

I would like to ship my diggers out internationally but don't want to run into the same issue with customs. What is ironic is they flag a garden tool but have allowed the majority of fentanyl to be shipped from China into the USA without question!!! Figure that one out.

Link to post
Share on other sites

Today my replacement Sampson T-handle has arrived from W.W. Manufacturing Company.  You've got to give them credit, I sent an email saying my few week old Samson T-handle bent, they replied quickly saying they're going to replace it for me if I give them my address bypassing the local Fisher dealer who sold it to me as he went bust.  I never got that reply as it went unnoticed straight to my junk email, a few months later they followed up asking if I wanted a replacement as I had not replied..... Who does that? beyond unbelievable.  Either way, I noticed the second attempt in my junk mail and gave them my address.  Then it all went silent as the panemic hit New Jersey where they're located.  Then out of nowhere a month or so later an email saying my replacement was sent.... Then, a couple of months later due to "pandemic" shipping it arrived today!


Pretty incredible service from a small business.  I expected they were some giant corporation with a big factory like the Chinese tool manufacturers pumping them out by the million, but no, just your regular small business.  I found this out with the power of google....  Exceptional service and customer care.


The W.W. Manufacturing Co factory in New Jersey US of A.  You really can't fault their customer service.

  • Like 3
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Similar Content

    • By ColonelDan
      On 9 August, I posted my initial impression of Steve Goss’ latest offering---carbon fiber scoop handles for the T-Rex, Stealth and X-treme series of sand scoops.
      I’ve been using his product exclusively now for over a month and thought I’d submit a few follow up thoughts. Bottom line up front: Does his handle still impress me as it did when I first got it? ABSOLUTELY.
      A few descriptive words/phrases come to mind when evaluating this handle after many beach outings:
      Stout: This handle is indeed worthy of the term. It leaves no doubt that what you have in your hand is a very stout piece of carbon fiber. There isn’t one hint of flex or weakness in this thing.
      Reliable: I’m more than certain Steve’s handle will serve me well for years to come.
      Professional construction: Steve’s handle is not your big box store, mass produced item. This man takes pride in what he makes and each one reflects his strict attention to detail.
      Conclusion: I’m even more impressed now than I was when I first posted my initial report. If you decide you’d like a top notch carbon fiber handle, you can buy this with the utmost confidence that you’re getting the best I’ve seen since I bought my first detector in 1970.
      Again, I have no financial interest in Steve’s business. I’m just passing along my personal opinion.
    • By Allen in MT
      I made this video a few years ago as I always had people wanting to know about prospecting and what to use. So here it is.
    • By jimpugh
      Old magnetron magnets good holding shopping list on fridge and keeping rare iron in the bottom of your scoop for easy retrieval....
      Happy Trails
    • By Aaron
      I’ve had a lot of questions regarding my Sun Spot water scoop so I thought I’d do a quick video. Thanks!
    • By JohnnyRox
      New scoop from RTG.  Anyone using one yet?


    • By ColonelDan
      I got my hands on a new product from Steve’s Detector Rods--a scoop handle for my Stealth 920!
      As we all know, Steve has a well earned and most deserved reputation for giving us top quality shafts for a variety of metal detectors and now he’s dedicated that same level of attention to producing carbon fiber handles for the Stealth, X-treme and T-Rex scoops. It really is a great day for the detecting world.
      As soon as I opened the box, that professional manufacturing and precise attention to detail was clearly evident. You can just tell it’s first class when you see and hold it. The feel of this handle immediately tells you it’s ready for anything you can throw at it. The look of it tells you this is a professional piece of equipment...it’s simply a great looking handle.

      I took it to New Smyrna Beach, Florida for its 3 day maiden voyage and the bottom line: It proved itself to be a real beast...but a very light beast! There was absolutely no flex in this handle even when pulling out a 920 scoop full of very wet sand. This handle felt and performed like the extremely substantial shaft that it was designed to be and there were no exceptions regardless of the various conditions under which I used it.
      Fit, finish and texture: Like all his other shafts, Steve’s scoop handle is a work of art. The carbon fiber is top quality and the finish is truly professional in every way. The top cap is a perfect fit with no sign of twisting...no matter how hard I tried and the handle at the business end slipped perfectly into the 920s tube. It has a shark skin texture that ensures a firm solid grip regardless of how wet it was.
      Specifications: Overall length is right at 46.5 inches; the wall thickness is an impressive 2.5mm; the diameter of the handle is 35mm except at the point it slides into the scoop tube where it’s shaved down to 34.7mm. The weight is a scant 23.73 ozs (1.48 lbs). Even the bolt washer Steve uses to attach the end of the handle to the scoop is larger and thicker than others I’ve used measuring 1.25 inches by 0.050 inches! Simply put, Steve has built this thing for the long haul and the tough going with no detail being overlooked.
      Wet sand or dry, shells or surf, I found it’s all the same to this handle...tough as steel yet light as anything. It makes your scoop sing and a real pleasure to use.
      My “go to” set up is now 100% Steve Goss--both of my EQX shafts and 920 scoop handle are his creations. In summary, I’m convinced that I have the best of the best.
      Finally, rest assured that I have absolutely no financial interest in Steve’s business. My sole purpose is to simply share my views on what I consider great equipment. Another superb job by Steve Goss.
      Note: The two vertical grips shown in the photos are not part of Steve’s handle--I added those.

  • Create New...