Guest Tnsharpshooter Posted January 13, 2020 Share Posted January 13, 2020 It has come to my attention when using my Apple iPad mini (with latest update btw) accessing manufacturer’s main site I cannot access support pages on site. A work around for folks is to do a google search. For example doing google search for Simplex+ manual one will see a good site that will get them to their destination for access to needed data. It has been reported the same thing happens with use of android cell phone. I have put a thread together elsewhere here in order to notify marketing rep Dilek of this issue. http://www.dankowskidetectors.com/discussions/read.php?2,172246 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted January 13, 2020 Share Posted January 13, 2020 The support area and accessories links are missing from their mobile website. On your Mini, Request Desktop Website and it should fix it for you. But you are right, they need to fix their mobile site. Desktop version is fine. Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted January 13, 2020 Share Posted January 13, 2020 7 minutes ago, Steve Herschbach said: The support area is missing from their mobile website. Wonder if this is intentional or not. Either way the competitors’ sites don’t seem be be like this. Link to comment Share on other sites More sharing options...
Steve Herschbach Posted January 13, 2020 Share Posted January 13, 2020 I doubt it. It just got left off the mobile drop down menu. The accessories link is missing also. The focus was probably on the main site and the mobile version got less attention. Easy fix. Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted January 13, 2020 Share Posted January 13, 2020 Noticed this last week. But posting/reading on 15 different forums with info dealing with various things I finally got around to bringing it up. Wish the internet would have been part of my childhood. I would have read more. I read loads now. Link to comment Share on other sites More sharing options...
Steve Herschbach Posted January 13, 2020 Share Posted January 13, 2020 They can fix the mobile menu in ten minutes. From my perspective it’s something that happens all the time and is no big deal. They may simply have counted on the desktop to mobile code to be handling the menu conversion and it did not. It’s a simple oversight that needs correction, that’s all. Anyone wanting manuals for current models would do better going here. Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted January 13, 2020 Share Posted January 13, 2020 Just looking out for the detecting public and manufacturers too. Least I can do. Senior USAF officer told me once, David it’s nice to have you around. Link to comment Share on other sites More sharing options...
Steve Herschbach Posted January 13, 2020 Share Posted January 13, 2020 Well I’m sure they will fix it now that you alerted Dilek to it. Thanks David. Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted January 15, 2020 Share Posted January 15, 2020 Some feedback. Dilek responded to my email. She has forwarded this issue to their IT folks. Cheers. Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted February 21, 2020 Share Posted February 21, 2020 Seems this issue has been resolved by manufacturer. I get access to support menu using both mobile and desk top option using my iPad. Link to comment Share on other sites More sharing options...
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