By robert porcaro
Hello fellow detectorists, To anyone thying to decide what metal detector brand to choose in my opinion MINELAB is great , just wanted to let you know about Minelab service and people who work for them in USA. I have a ctx3030, In January 2021, when my warranty was about to expire, my ctx control box got wet I sent it to minelab service . I talked to a lady named Molly, she was great. I was then instructed to sent the detector to service to a man named John DeAmeritt ( great guy ). He tested and replaced the LED screen and sent the machine back , again the machine did not work properly so i sent it back. After much testing John could not find the reason for the problem so they put a whole new control box on it in May. The unit cost $1200 - 1300 for part and stilled covered cost Thank you MInelab
Was operating for the first time in a creek bed with running water 12 inches deep with my Minelab Equinox 600 and my new 800 when we had a problem.
As soon as the control head on the 600 got wet it shut down and would not operate.
I attempted to contact Minelab Customer Support using their provide numbers and only was able to leave messages.
That was 3 days ago and still no return call after leaving daily request for call back.
Just for grins I call Minelab in Australia and they promptly answered the phone and listened to my issue contacting Customer Support for the Americas.
I was told that they would contact the U.S. office and I would be contacted. Still waiting.
We have sent several emails to the U.S. office and no response.
Does anyone know a Minelab Sales Representative that can light a fire under Customer Support?
So i won one of the GPX Contests and here is what you get. A T-shirt that only your wife can wear because we all know Americans where XL-XXL, this one was a medium. Plus its a GPX6000 shirt that you get to wear while using your other Minelab detectors as you wait months on end for yours 😂😂😂. Love it! 🤦♂️
However the new hats are pretty cool and actually fit.
By Ridge Runner
I like watching the show How It’s Made and when I turned the TV on today it was about making detectors. They were at Garrett factory and started out showing how their coils were made plus how each was tested. Then they went through the whole assembly to complete a working metal detector.
I’ve seen something like this before but I believe it was somewhat different than the previous one.
It was just good to see something American made.
I did some quick calculations the other day and to my surprise, realised that I have spent over $15,000 buying your awesome metal detectors. I don’t have a problem with that because I hunt the beach and water during the summer and hit the gold fields during the winter. My issue is with the current line up of gold detectors, specifically the pulse induction units which range in price from about $6000 to $10000 dollars. I know you plough a good deal of money into R&D but I feel a lot of your loyal purchasers are being neglected. I remember the days when the SD2100v1 and SD2200v2 detectors were available at a reasonable price as well as the reintroduction of the GPX4500 ( but I suspect as a reaction to perceived competition). These units were available alongside your official top of the line detectors so that Mr Average could afford a high performance detector. What has happened to your ability to still offer affordable pulse machines and not have to remortgage the family home?
Mr Minelab......or is it Mr Codan.......your business model is sure keeping your stockholders happy but it is a far cry from how things used to be. Current new PI units are out of the reach of many users who have supported your company for over 25 years.
I could go out tomorrow and buy a new GPX6000 but the reason that I won’t is twofold......my old 2100 and 3500 running both small and large monos perform very well for me AND I don’t want to further encourage Minelabs perception that “if we build it (and sell it for a premium price) they will come”.
I fully applaud the GPX6000 platform based upon initial feedback from owners but COME ON..........stop making it an exclusive club !