It's been 8 days since I emailed Nokta. I gave them all the info on the problem and the serial number of my coil. Not a peep or response!!! about my coil issue. I never have not had acompany get back to you in 3 days, let alone 8. I guess we live in a throw away society, They make a great machine, But I do not need this poor service, Even the Georgia service center won't answer multiple phone calls. (wondering if its closed down) In the future I won't bother with the warranty, I'll just go purchase another item ( cheaper and faster that way, also less headaches). Luckily I can afford to do so, but I feel bad for the guy or gal who can't. I can't wait for the excuses I will hear, We are having problems due to covid, We are working on a limited staff, Our internet supplier is having problems. Anyone in a phone booth could respond to an email and give better service. I'm fine with not getting a warranty or service, Just tell me so I can keep on detecting without all the loss of time sending it back and forth. Our society has become accustom to poor service and bad warranty responses. REMEMBER WE SUPPORT YOU, THE LEAST YOU COULD DO IS SUPPORT US!!!! Tomorrow I will buy another 11'' coil for my MK and call it done. Anyone reading this post/rant, do not let this stop you from buying an MK or other Nokta detector they are top notch!!! I'm just bitching about bad customer service. I'm not the kind of guy who makes waves, But I've had enough of companies thinking its OK to NOT respond to a simple email. Customer service is the foundation of a great business.
By Joe D.
Just an update on my 800 that was sent out to ML on July 6th!
Just received shipping info for today's shipment, via USPS 2 Day priority mail! Pretty quick turnaround, considering Covid issues!! I had sent in all electronic parts for testing!!
And a Repair Center Email below!!👍👍
By Steve Herschbach
Jin posted this back in April....
The chart claims “5 key products” under development for FY21. We are in Minelab FY2021 right now... it began in July. Minelab has also been registering trademarks since February. Four new ones so far:
MF5 Silversaver Series Geo Sense-PI GPX 6000 ????? That leaves just one going missing.
By Joe D.
I found this website today that gives those of you outside the US; a US shipping address! To buy things here, sales tax free, and have them forwarded to your door anywhere in the world!
Do your due diligence, and make sure things are legit first! But hopefully, they will make products cheaper, easier, and quicker for you all to ship from here!!👍👍
By Jim in Idaho
Steve Howard took care of my warranty issue...I now have a new 6 x 10 coil. I had told Steve I'd buy the old one back. I thought I could cut the mounting ears off, and make a new top, including new ears, and bridge over the spot causing the falsing, and I'd rather have that than no backup at all, and no new products since they were closing. He sent me back the old one at no charge! I also needed the handle and shaft for a GM2 I was trying to buy, and he sent me a the handle and travel shaft at a discounted price! Obviously, the old culture at Whites continues, even though they're going to close.