Kruzer Coil Question On Depth And Weight

[kac]

2 hours ago, bigtim1973 said:

What has nokta done recently....I am not clear on the matter with your disappointment in them.

They are selling a faulty product and not doing anything about it.

[dogodog]

Between their Covid shutdown and a new war brewing with Armenia they might have some issues. I have a friend in lets say global finance, He say's turkey has some serious problems since the virus. His term was shit show. With all the problems I had with customer service, and yours. I think maybe Nokta might be dealing with a supply chain and employee issue, which explains lack of responses on e-mails. As for Georgia service center. Six days after he had my old coil and a yo did you get my coil e-mail, he said he was sending it back. I asked him what the problem was with the coil and I'm still waiting for him to tell me what it was. I like the MK but I might be moving on.

[bigtim1973]

well it does not look like they are going anywhere anytime soon. They just posted on their face book page the new Andy Sabish Nokta Simplex hot to book. Which I think is a little extreme but what do I know.

 

I do not necessarily think it would be a problem with Nokta as a company whole but maybe the one who is over the repair center here. Some times electronics act weird on one machine and work perfect on another.

 

 

 

 

[kac]

The coils should never got out of QC and NA support should have someone knowledgable on the products and accessories. I don't like the use car salesman tactic of excusing a flaw. I understand mistakes can happen and came across an issue that effects who knows how many people buying the product and felt it necessary to inform them there is a problem. Apparently Nokta doesn't feel the same way whether it is in Turkey or the USA. To me that is a problem in of itself.

I have doubts that the wireless headpone question will ever get anwered. Time will tell.

[Goldpick]

Wondering whether this will help out on pairing the Green edition headphones with your gold racer.

[Goldpick]

Also looked on findmall, and Anfibio owners quote the 11" round coil to be around 471-478 grams with cable etc.  Note that the coils weighed were with the extra supports built into them, the obviously AF28 no longer has them.  I did read somewhere only to expect around an extra inch in depth over the stock coil, though escapes me on where I read that.

[Nokta Detectors]

8 hours ago, kac said:

They are selling a faulty product and not doing anything about it.

Hello there. This is Dilek - Now, I do not know whether the product is faulty or not because I need to look into it. And yes we may have sold a faulty product because there is no company in the whole world with 0% failure whether in this industry or any other!  UT the part ''NOKTA MAKRO is doing nothing about it '' is something I will reject to. Are you referring to the service center as Nokta Makro or us? Have you gotten in touch with us? I cannot tell who you are from the nickname. So if you can email me at dilek.gonulay@noktadetectors.com with details, I will try to help you. 

[kac]

The coil has been FedEx back to the dealer and they should be sending it back to you guys to look into it. I fully understand no company has a 100% success rate and these are trying times but my concern was if this was a manufacturing mistake that I would not be the sole person with that mistake. I told dealer to check their inventory. I believed it may had been a bad batch. I brought this to the attention to the GA service center where the Tech excused it as EMI or ground mineralization. Neither hold water with me as I can successfully test and compare my other machines and coils and have a general idea on what the coil can do. Because the poor response from the GA Tech I felt it necessary to let users here know so they don't purchase a faulty product. If the Tech had responded in a way that would suggest he would look into the situation then it would never been posted here. I felt he was covering up something and I felt cheated in my purchase.

[Nokta Detectors]

On 10/2/2020 at 5:11 PM, kac said:

The coil has been FedEx back to the dealer and they should be sending it back to you guys to look into it. I fully understand no company has a 100% success rate and these are trying times but my concern was if this was a manufacturing mistake that I would not be the sole person with that mistake. I told dealer to check their inventory. I believed it may had been a bad batch. I brought this to the attention to the GA service center where the Tech excused it as EMI or ground mineralization. Neither hold water with me as I can successfully test and compare my other machines and coils and have a general idea on what the coil can do. Because the poor response from the GA Tech I felt it necessary to let users here know so they don't purchase a faulty product. If the Tech had responded in a way that would suggest he would look into the situation then it would never been posted here. I felt he was covering up something and I felt cheated in my purchase.

''they should be sending it back to you guys to look into it.'' This is where the confusion begins.

We are located in Istanbul Turkey - nobody will send us that coil back and we will not be able to look at it.

Unless I understand who you are, who the dealer is and have more detailed info, I will not be able to track this and help you out. 

 

[kac]

I will email you on this too.