Equinox-800

[Ammar]

Greeting all, I have a Minelap Equinox-800 device with eror (Er 41). I changed the cable but still the same problem, I'm try to restarting  but there is no responding. please can anyone help me with this problem because I live far from the company and can't send it to warranty.

[Guest Tnsharpshooter]

Did you do full reset?

Battery is charged?

See this link.   

 

[Ammar]

On 6/19/2021 at 11:48 PM, Tnsharpshooter said:

Did you do full reset?

Battery is charged?

See this link.   

Yes, I did .

still same problem.

I read it before, but I have the same problem error 41 for 5sec and then trun of.

 

[Ammar]

Yes, I did .

still the same problem.

I read it before, but I have the same problem error 41 for 5sec and then off.

[Guest Tnsharpshooter]

6 hours ago, Ammar said:

Yes, I did .

still the same problem.

I read it before, but I have the same problem error 41 for 5sec and then off.

Sounds like you need to send it in for repair.

[Joe D.]

Hello Ammar,

   And welcome to the forum! Too bad it's not under better circumstances!

    Short answer, ML replaced that pod under warranty! They did not tell me what Er41 was, but the pod they sent me was brand new!

   This is the reality you find yourself unfortunately! But the good news is ML has great service! The only cost to me, was me shipping it to them! They may work with you on that!?

   Give them a call, or email them, they will give you a number  and place to ship!👍  And if you haven't already, give us some info on the Meet & Greet section about yourself! Hope it works out for you, without a hitch! Good luck!🍀👍👍

[Ammar]

Thanks for replying  I contacted the company and the will replace the device with new one.