Nokta Detectors Posted April 15, 2022 Share Posted April 15, 2022 If you have any issues updating your Legend, please read the troubleshooting guide below: TROUBLESHOOTING Windows 1. Disable your antivirus program. 2. Plug the device into a different USB port, if your computer has more than one, to see if the problem is specific to one port. 3. The right drivers must be installed – Go to www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers and install the driver according to your computer’s operating system. 4. Type "Control Panel" into the Windows search bar and select Control Panel. Go to Power Options > Change Plan Settings > Change advanced power settings. Find USB Settings, then drill down to USB selective suspend setting. Disable the options next to On battery and Plugged in, then click Apply. You must then restart your PC to stop it from turning off the USB ports unnecessarily. MacOS 1. Disable your antivirus program. 2. Plug the device into a different USB port, if your computer has more than one, to see if the problem is specific to one port. 3. The right drivers must be installed – Go to www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers and install the driver according to your computer’s operating system. 4. In the Finder on your Mac, locate the app you want to open. Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu. Control-click the app icon, then choose Open from the shortcut menu. Click Open. The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app. Note: You can also grant an exception for a blocked app by clicking the Open Anyway button in the General pane of Security & Privacy preferences. This button is available for about an hour after you try to open the app. To change these preferences on your Mac, choose Apple menu > System Preferences, click Security & Privacy , then click General. 3 Link to comment Share on other sites More sharing options...
Ethan in Adelaide Posted October 2, 2022 Share Posted October 2, 2022 with the latest threshold update,,,, why does the updating software saying attempting to communicate for long time but nothing happen, while legend screen says bE? Link to comment Share on other sites More sharing options...
JCR Posted October 2, 2022 Share Posted October 2, 2022 Are you using the new Updater Tool & have V1.09 already installed? Link to comment Share on other sites More sharing options...
Ethan in Adelaide Posted October 2, 2022 Share Posted October 2, 2022 11 minutes ago, JCR said: Are you using the new Updater Tool & have V1.09 already installed? HI yes i am using the new update tool only and yes 109 has been installed. it says recogized legend and then goes to attempting to communite.....for more than 5 mins nothing happen or even 10 mins.. Link to comment Share on other sites More sharing options...
JCR Posted October 3, 2022 Share Posted October 3, 2022 I think you are going to have to contact Nokta/Dilek or your Service Center tech. Link to comment Share on other sites More sharing options...
Ethan in Adelaide Posted October 3, 2022 Share Posted October 3, 2022 6 hours ago, JCR said: I think you are going to have to contact Nokta/Dilek or your Service Center tech. ok cool thanks Link to comment Share on other sites More sharing options...
Ethan in Adelaide Posted October 3, 2022 Share Posted October 3, 2022 9 hours ago, JCR said: I think you are going to have to contact Nokta/Dilek or your Service Center tech. so when you update this time do you merely open the latest software which is threshold? Link to comment Share on other sites More sharing options...
Ethan in Adelaide Posted October 3, 2022 Share Posted October 3, 2022 ok i fixed it...i had to coneect the legend with earphone 1 Link to comment Share on other sites More sharing options...
DSMITH Posted October 3, 2022 Share Posted October 3, 2022 6 minutes ago, Ethan in Adelaide said: so when you update this time do you merely open the latest software which is threshold? yes when I downloaded the threshold update there was a updater tool included for just doing the threshold update that is the one you use not the one for the 1.07, .08,or .09 use the one for the threshold update yes 1 Link to comment Share on other sites More sharing options...
DSMITH Posted October 3, 2022 Share Posted October 3, 2022 for me the new threshold update made the threshold worse, now with the headphones or ear buds connected there is absolutely no threshold until you are at a setting of 12 at 11 or lower no threshold at all the threshold also does not null or clip as I call it when over a target it just does not seem correct Link to comment Share on other sites More sharing options...
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