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Finally Minelab Take Responsibility For Screwing Up The GPX 6000 Speaker


phrunt

The GPX Audio Fix Poll  

14 members have voted

  1. 1. Have you had the audio/EMI fix done to your GPX 6000 - if you plan to get it done please don't answer the poll until you've got it back and tested it

  2. 2. Did the fix improve your built in speaker EMI stability

    • Yes
    • No
      0
    • Not sure, possibly
    • Not sure, I don't think so
      0
    • Don't care, not getting it done
  3. 3. Did the fix improve overall stability or improve the detector in some other way?

    • Yes
    • No
      0
    • Not sure, possibly
    • Not sure, I don't think so
    • Don't care, not getting it done


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I think Minelab are absolutely awesome when it comes to warranty and customer service, where they severely lack is communication, they're great at communicating customer finds and promotional material but when stuff like this GPX speaker problem comes up they do their best to make sure as few people find out about it as possible, hiding it away on their website only viewable by Australian customers if they just happen to be looking for a firmware update for the 6000 however unlikely that maybe, accidental? you be the judge.  That's pretty disappointing for one of the highest priced detectors ever made and that's where the criticism comes from. 

They're without a doubt my favourite detector manufacturer but they're a long way from perfect mainly due to their communication issues with customers and quality control obviously.  They don't mind posting customers finds all over their Facebook group yet something as important as this fix goes largely ignored which is very disappointing.  Even now it can still only been seen with Australian IP addresses when this thread was started late September.

As the leading manufacturer they're pretty shielded as we will continue to buy their products regardless however, as others catch up which they are working to do and starting to really achieve results they may find their communication and quality control really start to bite into their sales as customers happily jump ship to other brands.

Their shares have taken an absolute beating the past 12 months, no doubt about that, hopefully they recover, we certainly want them to be successful and seeing the price collapse like it has isn't good for us, their customers.

I'm finally happy with my 6000, it's now the detector I was expecting when I purchased it, it's without a doubt the worst experience I've ever had buying any product in my life though, never have I had such trouble.  It's certainly been a lemon.

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20 hours ago, phrunt said:

I don't understand how someone could not want to get it done, every time I'm swinging it I'd be wondering if it would be performing better if I had the fix done to it.  The fact every new one comes with the new components should be telling to those that are reluctant. 

Each to their own, you don't know what you don't know so you're not going to miss anything, some can't even notice the issue in the first place, so it's best they just contact Minelab and verify if their serial number is affected for their own peace of mind, I already know, unless it's a couple of months old or newer it is.

Grasshopper, I read another page of 26 whoops 27 of why I should get my 6K upgraded, then I nick out into the backyard for a few early morning hours before the FNQ OZ summer heat hits, but I keep scoring a few nuggets in easy to get at close ground ground that`s been absolutely flogged. Tis our FNQ sun it has touched me bad. 

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That's OK Norvic,,you keep using yours as is, won't change my life, you'll never know what you don't know 🙂

 

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1 hour ago, phrunt said:

I think Minelab are absolutely awesome when it comes to warranty and customer service, where they severely lack is communication, they're great at communicating customer finds and promotional material but when stuff like this GPX speaker problem comes up they do their best to make sure as few people find out about it as possible, hiding it away on their website only viewable by Australian customers if they just happen to be looking for a firmware update for the 6000 however unlikely that maybe, accidental? you be the judge.  That's pretty disappointing for one of the highest priced detectors ever made and that's where the criticism comes from. 

They're without a doubt my favourite detector manufacturer but they're a long way from perfect mainly due to their communication issues with customers and quality control obviously.  They don't mind posting customers finds all over their Facebook group yet something as important as this fix goes largely ignored which is very disappointing.  Even now it can still only been seen with Australian IP addresses when this thread was started late September.

As the leading manufacturer they're pretty shielded as we will continue to buy their products regardless however, as others catch up which they are working to do and starting to really achieve results they may find their communication and quality control really start to bite into their sales as customers happily jump ship to other brands.

Their shares have taken an absolute beating the past 12 months, no doubt about that, hopefully they recover, we certainly want them to be successful and seeing the price collapse like it has isn't good for us, their customers.

I'm finally happy with my 6000, it's now the detector I was expecting when I purchased it, it's without a doubt the worst experience I've ever had buying any product in my life though, never have I had such trouble.  It's certainly been a lemon.

Mines over there right now it arrived today...hopefully it will be a quick turn around...now just waiting for those Nuggetfinder coils to start showing up. I was thinking of starting a thred called "Why Minelab Sucks But I Keep Buying Their Detectors"  

I'll hold of till after the Manticore shows up. The 6000 really is a great machine when it's working properly. 

strick

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I doubt the share price is an indicator of what Minelab is doing when you consider how the rest of the stock market is also wiped out compared to a year ago. Tesla, other car manufactures, crypto, are all riding the same wave down

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6 hours ago, WesD said:

I doubt the share price is an indicator of what Minelab is doing when you consider how the rest of the stock market is also wiped out compared to a year ago. Tesla, other car manufactures, crypto, are all riding the same wave down

The director obviously has high hopes for the Manticore 🙂

https://www.fool.com.au/2022/11/01/guess-which-asx-all-ords-share-just-caught-a-buy-from-an-insider-after-falling-60-this-year/

The ASX 200 which Codan was dumped from in June this year is Australia's benchmark of shares,  the top 200 companies in Australia on the stock exchange, The ASX is down on average about 7% in the past 12 months, Codan is down 61% in the same time, it's certainly not following the norm and realistically is in real trouble 😞

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3 hours ago, Jeff McClendon said:

In the USA, I just filled out Detector Center’s online form on Wednesday night for a repair ticket, described what I wanted done and had a reply from them and a repair ticket number within 12 hours. Already mailed mine to them on the next day………couldn’t have been easier even with me being temporarily handicapped.

I agree, Minelab could have at least done what Nokta did with the recent Legend speaker issue. Nokta recognized that Legend speakers were failing, they let their customers know that they were sourcing replacement speakers from a different manufacturer and were retrofitting available stock, then they let their customers know when there were replacements available at their countries service centers. They got out in front of it publicly very quickly. So, Minelab may have had inductor sourcing issues too and needed to retrofit existing stock and then supply enough parts to their worldwide service network. For US dealers to know nothing until this information hit the forums and other social media is a joke.

Anyway, I expect I will get a email from Detector Center later next week letting me know to lookout for a return package.

Mine has been in their shop since Monday morning and they have not touched it yet. 

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1 hour ago, billdean said:

Mine has been in their shop since Monday morning and they have not touched it yet. 

I found that some of their updates are not too timely,  my detector was being returned the same day it showed as serviced.

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17 hours ago, phrunt said:

That's OK Norvic,,you keep using yours as is, won't change my life, you'll never know what you don't know 🙂

 

Something is not right about this "upgrade" it appears a sort of a rushed backyard repair of a complex piece of electronics, a stop gap solution, too many 6Ks are having problems and not just whilst using the speaker but there are many others who aren`t. They cannot be the same machine and all are faulty. Because I`m not having troubles I`ll wait and see what time brings. Sort of if it aint broke dont fix it. Time will tell and we`ll all know then.

Many detectors helped and changed my life Phrunt the 6Ks just the latest, tis a magic machine.

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15 hours ago, phrunt said:

The director obviously has high hopes for the Manticore 🙂

I wonder if they can afford another publicity nightmare (maybe too strong of a word?) like what's happened with the GPX6000.  Even if the Manticore *only* has as much trouble as the Equinox they are going to be worse off.  And with Nokta, XP, and Garrett starting to impinge upon 'their' turf while being More/Less upfront with customers, there's a threat their run as 'the best in the business' could be in jeopardy.  Mark Lurie sure was aware that the Equinox's weaknesses are common (unpopular) knowledge and emphasized that its shortcomings would not be repeated.  I'm counting on him and the rest of the design+engineer+manufacture members that they've taken those problems (and the ones that beset the 6k) seriously.

But I'm not trying to pull the limelight away from this thread's topic (even if phrunt was 😁).  There's a huge difference between spending $1000 for a detector that has minor to moderate problems and $6000 for an instrument with major ones.

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