Mick93 Posted March 28 Share Posted March 28 Same with mine when it arrived. Almost identical scratch, but mine looks to be under rather then on the screen. Link to comment Share on other sites More sharing options...
Mick93 Posted March 28 Share Posted March 28 1 Link to comment Share on other sites More sharing options...
Chase Goldman Posted March 28 Share Posted March 28 Interesting. Looks like an issue with how a batch of the screens were manufactured for the faceplate and it slipped by QC before being put into production assembly. If that's the case, another black eye for ML. The quality and/or production managers have some explaining to do. Hopefully Mark Gillespie will come back too and give us an update. Link to comment Share on other sites More sharing options...
TampaBayBrad Posted March 28 Share Posted March 28 4 minutes ago, Chase Goldman said: Hopefully Mark Gillespie will come back too and give us an update. Yea, I'd like to know if it was on the plastic film they put on that you're suppose to remove or actually on the screen itself. Link to comment Share on other sites More sharing options...
Mick93 Posted March 28 Share Posted March 28 4 minutes ago, TampaBayBrad said: Yea, I'd like to know if it was on the plastic film they put on that you're suppose to remove or actually on the screen itself. I removed the protective film and put on the real protective cover, mine without any thing on the screen looks like it is under the screen rather than a scratch on the face. Link to comment Share on other sites More sharing options...
ThatOneDigger Posted March 28 Share Posted March 28 That's very unfortunate, guess they are in such a rush to fulfill orders they are slipping on Quality Control. Edit: Before I go swinging with a detector that has a scratch like that, I would take picture of the scratch before taking the detector out on the field. Minelab could claim damage from usage vs taking a picture of it with the box. Link to comment Share on other sites More sharing options...
Mark Gillespie Posted March 28 Author Share Posted March 28 Film is not scratched. 1 Link to comment Share on other sites More sharing options...
phrunt Posted March 28 Share Posted March 28 One of the guys in NZ received one with a scracted screen from factory too, I think he just kept it knowing he's likely to do it himself sometime anyway. I think he was just more concerned about having to wait for a replacement and also the shipping costs to return it. 1 Link to comment Share on other sites More sharing options...
Mark Gillespie Posted March 29 Author Share Posted March 29 Well Fred finally got an answer from: USA Detector Center Pennsylvania, USA T: 814 283 4270 E: newrepair@detectorrepair.com W: www.detectorrepair.com He will have to file a damage report online with all the information and they stated, after their review he would be contacted with information about what Minelab will do. This could be a drawn out process. We'll see if they are really a world class company or not. All revolves around QC. What has him the most concerned is the fact it is deep enough to feel with a finger nail. Not knowing if down the road it could cause an issue or not. 1 1 Link to comment Share on other sites More sharing options...
Mark Gillespie Posted March 29 Author Share Posted March 29 Fred received a return shipping label for the Manticore. Return shipping cost will be on Minelab, I'm glad to see that. Yep, he has to send it back for a replacement. He did ask the question: Will the wait time be long like the dealers are seeing and the answer was no. 2 Link to comment Share on other sites More sharing options...
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