Makro Gold Racer

[kjosefy]

Just got a new makro gold racer pro kit when I opened it and it was short the extra bottom shaft for the small coil then the cover to the screen was scratched all up but the screen was not. The dust/rain cover had lite gunk on it and the adapter to make the charger fit usa plugs was in the the bag with the blots for the coils I would have expected that to have been  in the blue box with the cigarette lighter adapter and the adapter for the headphones was plugged in to the headphones like they had been used. I contacted the company I bought it from and they are sending me the lower Pole that was missing and a new set of dust covers and said that it does not come with an adapter for the US and they put that in themselves also when asked about the scratches on the screen protector they said that happens in shipping as are coming from overseas and goes through customs although in my opinion it was pretty scratched up to have just been that although I'm not sure. This is my first detector of this kind of quality and I'm not sure if it's the learning curve or just me but I can't get it to pick up outside a .174 nugget no matter what mode I'm in or what settings I also placed my wedding ring on the ground which is a family heirloom that looks like I won the Super Bowl and it still doesn't pick it up very well. Just wondering what you guys thoughts were on this situation and what you would do in my situation.  I'm not willing to say that the detector is bad at this point but I'm greatly leaning towards it. I kind of feel like I got a return or a demo what do you guys think.

[Jeff McClendon]

Hi kjosefy,

Sorry to hear that you are not completely satisfied with the Gold Racer. Hopefully others will answer your request too. I had a Gold Racer for about a year and then traded it for the Multi Kruzer. Your dealer is correct that these detectors go through a lot of handling before we get them. The only slightly funky thing about the Gold Racer to me was the external speaker volume control/on-off knob. I usually had to turn it all the way up to get good speaker volume levels. Otherwise, as long as your are in All Metal with good ground balance and at least 50 percent sensitivity and a little threshold hum, you should get a good signal on the ring and a faint but noticeable signal on the nugget if it is .174 grams. If it is .174 grains----maybe not. You can also try a factory reset. I really liked my Gold Racer a lot and if the Kruzers hadn't been released I would still have it. Don't worry too much. If there is something wrong with it Nokta/Makro has an excellent record of taking care of customer problems. Good luck.

Jeff

[Dubious]

If you bought it as new, and it is used, you deserve a new unit. I've never used it, but I've heard good things about the Gold Racer, and it seems to represent very good value in a gold detector (VLF).

[Steve Herschbach]

The Gold Racer does work when it works properly.

[Mike Hillis]

I hate hate hate buying a new detector that doesn't LOOK new.   Pet peeve of mine.    Send it back and tell them you want a new one, not one some other customer has returned.

HH
Mike

[Lanny]

If you can't detect that monster gold ring, something is off for sure.

Have you invested a good chunk of time reading and rereading your manual and practicing with your machine? If you have, contact warranty and find out what the issue is.

No matter what brand, sometimes units are faulty (coils, wires, boxes, connectors, circuits, etc.) that's why there's a great warranty on your Racer (or the coil wire is loose at the box, etc.).

All the best, as I've paid for my Racer many times over. It does what it was designed to do, just like any great gold detector, but if there's a fault in the system, warranty is there for you. (Excellent, excellent customer service!)

All the best,

Lanny