bowwinkles

It says "cracks in the clear part of the display" Does this mean that the edge and corner cracks you will have to live with??What say you Whites?

On the Whites forum there are questions asked and answers sought, thread closed. The fox just locked the hen house. I wonder if he maybe has a crack in his window???

Sure looks like being a stocking Whites dealer is not the thing to do until this mess is finished. The manufacture does not know what they are shipping and the receiving dealer has to break the seal and test to find out what they received. There is something seriously wrong with that system. We are going to be seeing a lot less Whites dealers unless things change. It appears the solution would be for the manufacture not to ship faulty units in the first place. Case solved and UPS stock will go down in value. Finds pouches will start to fill up with the use of functioning detectors that are in use rather than being in shipping or repair status.

Mr. Khouse, When you say they do not give refunds, does this mean that you as a dealer only have a one way system of doing business? When you order your stock you have to pay for it, and if you have to return defective units at your expense they only give credit or another same unit and there is no option for you to receive payment for returned defective items even though you do not wish to stock a problematic unit? If that scenario is true then it is a win win for Whites and a loose loose for the dealer/customer base. Does that follow through the distributors also or is this just Whites call?

Seems like the logical solution would be for potential new buyers to do the research and choose another maker for their next purchase and use that new machine for the next couple years until the management at whites finally gets a handle on this now worsening problem. We are now seeing the dissatisfaction coming from dealers which carry other brands so they would benefit from that choice as well as the new purchaser.

From another forum Link deleted since Findmall Forum update broke all old links Outstanding Customer Service? Not in my case! Posted by: HEBEGB Date: July 05, 2016 05:52PM Registered: 6 years ago Posts: 158 My MX Sport face plate apparently cracked the weekend before last during a 3 hour fresh water hunt. I didn't notice anything until Wednesday morning when, after turning it on, it turned right back off and continued doing so even after removing and replacing the batteries. Then I noticed the crack in the upper right corner of the face plate. So, I called Whites early that morning and explained what was going on. They left me with a "Can I call you back in about an hour?" Well 6 hours later, nothing, so I called again and had to leave a message. I did get a call back 15 minutes later that I missed, but the voicemail said that I could call back to get a return authorization and return shipping label. Soooo, I called back to give them my email to send the label to and I also asked for a replacement machine to be sent b/c that is what I wanted. They said sure and that they would need a credit card number and I happily obliged. They said that they should get the machine out Thursday. Well, this morning I called to see if I could get a tracking number and it was total confusion, like I had never even called at all. Again they asked if they could call me back and again I waited and waited. After another six hours or so later I decided to call again. Guess what I was told? It SHOULD go out tomorrow. REALLY? This is not what I would consider outstanding customer service. I don't even consider it to be mediocre customer service. I was seriously considering adding an MX5 to the arsenal in the near future, but now I don't think so.

The group of units that are still out there on Whites dealers shelves and in there system could just be labeled " MS short " having just a few digital bits short of a full and complete operating program. To be sold to customers that hopefully will not know that they are not getting a detector with the full updated Sport capabilities. That is a very sad message and should be a serious wake up call for potential customers and also for the management that seems to be promoting that idea. It is almost like someone is depending on the ignorance of the customers to finally unload a pile of units not properly updated.

Hmm, A dealer with new equipment arriving in the box and then on the shelf ready for sale, no, first they have to open the box and battery up the unit and then run through the program just to understand what they have or have not. Now it is almost like a used piece of equipment. Come on Whites, at least put a sticker on the box after you battery it up and do the run through to see if it is right. Then ship it out to your dealers and customers. Hickup??? more like a mess.

It appears that no one wants to welcome new members here???? As far as the data that you seek I know that even the company has little reliable recorded information as far as the up dates they are doing or the updates they have done. This is proven by them sending out back to customers units that were stoked with the wrong updates. A review of the files here will verify this. I feel that the company still as of today does not have a firm handle on their released new equipment and that process is still "a work in progress". Being a new dealer for them and having to be between a loyal customer and the manufacturing organization, to me is a spot I would not want to be in. My thought would be to just not sell anything by them until you as a dealer receive firm verification and solid information from the company relating to the the type of questions that you asked when you joined our forum. Again welcome to our forum DetectingMO. Good luck.

First off welcome aboard. OK you dealer types lets step up and get this new member some answers.

Not only have found it but probably would have locked on also.

Steve is correct, you cannot have success finding targets in an area where there are none. Moving to a productive area and operate a machine that does not lock on and give you a positive indication of the suspected target may or may not encourage the user to dig. This is where the relationship between the user and the machine comes in. Using the video as an example shows that the operator is very knowledgeable and I feel that there were MXS shaky locks he would have not dug yet putting the Pro over the same target he would have dug. This just plainly shows that the technology in the Whites MXS has yet to advance up to being equal or better than the Pro. My guess is that it lags by a good margin. Would be interesting to stack up a Whites 7 year old (T) against the Pro and evaluate the results in a like test. Two cookies says the field would be much more balanced and we would be talking about the Whites instead of the Pro.

I also picked out the much more solid target lock by the pro than the Sport. Not to shabby for an old 7 yr old going up against a new born.

I just came from a local dealer here and purchased one of the new Whites diggers (made in Taiwan) to my surprise. I had a long discussion about things and he had no idea of any MXS problems. His distributor or Whites has never mentioned anything about anything going on with that detector. He did how ever tell me that he has had reports from an owner about the detector leaking and fogging up the screen and moisture inside the battery box from being in a short rain storm. I do spend my time in the field hunting it is just that it has to be with another brand now. The mom and pop operation shows that mom is out of the kitchen and someone there is spoiling the soup. Maybe she is out hunting.

Mr. Boykin, Please answer my questions before you move on. I know that you are just a member here and you have done well trying to be a go between for us and I thank you for that. Contrary to what you said, it has been well documented that Whites has loaded and shipped at least three different versions of their firmware onto the MXS. Has Whites assigned a version number to these loads? The dealers do not know, so a unsuspecting new customer can walk into their store and walk out with a defective detector. There must be a way for us (as customers) can look and see posted somewhere to let us know instead of playing the Whites lottery game. Can an owner physically look at their detector and view the firmware version? Many have asked this question but I see little to no answers coming from what we have known as one of the best detector companies around.

Do these changes (no matter what they effect) come with a version number? If so where are they posted and how do owners know if their particular unit is effected?

Tom, you said " We tested the new firmware and have heard from users that confirms the update has no ill effect on depth." Please tell us which version of the "New firmware" did they test? Seems from the reports there are more than one version. That is the type of data the users/owners need to know in order to to get real support for their issues.

My thought is that if it was not for this forum and Steve's report the time frame would have not happened. Phone calls directly to the factory initially resulted in no answers. Only after a forum member was cornered (also a Whites employee) and he wiggled some purse strings in the headquarters did we start to see some action. Then it was piece meal at best at first and only because of forum pressure did they do things like finally post the shipping labels. The problems seem to still be marching on with reports that received units have been loaded with the wrong software and have to be returned again. Somewhere on the end of this repair line a quality control inspection is going to have to happen. Whites you are better than this and unless you want further commentary, you had better re group and accelerate the repair end of this and do it in a manner that we can again brag about owning a new Whites machine. Your present fix is very lacking and the reports are starting to stack up on forum threads about it. The ball is now in your court. Being you are classed as a "mom and pop" business you had better listen to mom when she says "EITHER DO IT OR GIT OFF THE POT" a loyal customer

"But feel free to send us your resume" Sorry but I don't think my share holders would like for me to step down to move there and take over your company. You might have a hard time adjusting to my methods.

In the MXS tune video, it would seem more appropriate at this time to spend those much needed funds on maybe some more talented programmers in order to get past this recent adventure. Then their loyal users could be creating their own tunes.

They have stepped up to the plate and found themselves (from what I was told yesterday) neck deep in alligators. That is very hard to do that far west, but this massive influx of returned items and limited personal to handle the load has resulted in a highly confused situation. It appears that their announced two week turn around may have to be stretched out somewhat. There are eastern dealers that have no idea that there has ever been a problem with the MXS and are totally surprised to hear about it. This is a minor area but Whites should have made it a priority to notify those dealers and have un sold stock returned for the upgrade to keep loyal customers from going through this manufactured ordeal. The product learning curve has moved to the manufacturing side of the house now.

It is my thought that A cautious wait for some real reviews that are outside the beta testing. Reviews that are by regular customers and not sponsored individuals. There is a bit of a history here and caution probably should be practiced until that veil has been lifted.

How about they just get those good folks who bought the MXs satisfied first.

This release has been an eye opening for a lot and a learning curve for both sides. Lets hope that Whites next release goes without any hick-ups.

Tboykin said: That's the White's way of doing things. And we're only a phone call or email away, unlike some other companies... The problem with that statement is that when we do call we end up with a very pleasant and well mannered person that sounds like the answers she/he is giving is directly data from a notebook at the phone station. I have even been promised a call back from that type of Whites representative and I am still waiting. Mr. Tboykin please get yourself a good phone and set down and call maybe some of those "other companies" and you will very quickly find that they also have some very good people that answer and have a very good way of delivering data without sounding like a notebook referral. Whites presently does not have a lock on customer service, but in the past I would rate them as being among the top few. They now are slowly trying to regain some lost ground and a whole lot of old loyal customers are watching. It appears that the "new way" needs a bit of company management from some of the OLD managers. Mom use to tell me to make sure that you clean out your own house before you choose to start on someone else's.