Hey Morris, first of all thank you for your service. Seriously. Thank you.
Secondly, I called KellyCo again today for a quick update, I thought the first time I called was a nightmare! I gave them my order number again, they put me on hold AGAIN and finally admitted AGAIN that I did have an 800 on order. I asked the all important question as to “when”, and was immediately interrupted and told “You’ll get it sooner or later”. Ok. I then asked why people who order 24 days after I did had already received theirs and was interrupted AGAIN by the rep and he threatened to hang up on me and “didn’t get paid enough to listen to this”.... I tried again to talk to this guy but he immediately interrupted me for a third time with and an extremely loud “HEY, HEY, HEY, HEY, HEY, HEY, HEY, HEY.” over me over and over.
Wtf? I hung up on the jackass.
Good luck Morris! I hope you get yours soon.
I called KellyCo to ask about my order, I told them I completely understand, that the 800 is in short supply, but some communication would be appreciated, as all my emails have been ignored. I was reprimanded for ordering one in the first place. I asked them to please cancel the order. They eventually initiated a refund after a week ( I had to call again), and then instead of refunding the Equinox 800 order, they initiated a refund for a previous order for misc stuff. I understand mistakes happen, I called them just to let them know they were refunding the wrong order, The rep that answered would not even give me a chance, to tell him what happened, he would over talk me and scold for getting in too big a hurry for the refund for the 800, after multiple attempts, I finally got him to understand, they were trying to refund wrong order. Very frustrating, I will not use KellyCo again.
The Absolute Last Thread About Availability Issues & Which Dealer Has What
in Minelab Equinox Forum
Posted
I called KellyCo to ask about my order, I told them I completely understand, that the 800 is in short supply, but some communication would be appreciated, as all my emails have been ignored. I was reprimanded for ordering one in the first place. I asked them to please cancel the order. They eventually initiated a refund after a week ( I had to call again), and then instead of refunding the Equinox 800 order, they initiated a refund for a previous order for misc stuff. I understand mistakes happen, I called them just to let them know they were refunding the wrong order, The rep that answered would not even give me a chance, to tell him what happened, he would over talk me and scold for getting in too big a hurry for the refund for the 800, after multiple attempts, I finally got him to understand, they were trying to refund wrong order. Very frustrating, I will not use KellyCo again.