Nokta Detectors

On 1/21/2021 at 11:21 PM, dogodog said:

Good luck with that I'm still waiting for an email back for the pin pointer holster. That was almost 2 weeks ago. So don't bother with the inquiry email. You won't get an answer. They have a rather poor IT dept. 

Hello! Whom did you email? We make sure we do respond to each and every email.

Hello all.... 

YES the name has been picked but will not be shared prior to the launch of the product. As Carolina mentioned, announcing the name would give the impression that the product is ready to be released. 

And Steve is right, the SMF will come in the Simplex housing with small changes in the design. 

It will NOT be compatible with any of the current coils and/or HPs as it is a different machine both hardware/software wise.

Hope this helps...

PS: I know the next question - when? This year ... but cannot confirm a date.

Take care all!!

Dear Valued Members,

We are very happy to announce that we are adding 2 new accessories to our line up!


MULTI-PURPOSE BACKPACK (Accomodates all our models including Simplex, Kruzer, Anfibio as well as accessories)

PINPOINT LEG HOLSTER


Please find the link to the introduction video we have made below:

Regards,

Dilek 

Dear Valued Members,

We would like to share some exciting news with you!

As you know, Nokta Makro has been growing tremendously, thanks to all of you, over the past few years.

During our growth stage, we believe we have proved that Nokta Makro is a serious player in this industry when it comes to development and innovation.

As the COVID hit the world earlier this year, we felt that as a technology developing company, we have a responsibility and a moral duty towards humanity during these tough times the world is going through.

We knew that we could touch more lives and make them easier if we looked outside the detector industry, our core business.

Today, we are proud to announce that we have established a sister company, Quall, which will focus on medical, industrial and consumer electronics products.

Quall’s R&D development team is totally separate from Nokta Makro engineering and Nokta Makro engineers will continue on developing detectors which will always stay as our core business.

On a separate note, earlier this year, we made a big investment and bought a new factory which will accommodate the production and development of both brands.

Our new facility is 11,000 square meters (118,400 square feet) and is located in one of the prestigious industrial parks in Istanbul. The architects are currently working on the interior design of the building and we are hoping to move to our new building in 2021!

We invite all of you to check out the new website of Quall at www.quall.com where the picture of our new building is also displayed.

Quall’s first product QuallThermo – a non-contact thermometer is approaching the end of its development stage and will be available for sale in a couple of months.

We thank you once again for your support and hope to see you as Quall customers in the future as well as Nokta Makro!

Regards,
Dilek Gonulay
 

Dear Valued Members,

As our market share and sales are growing in the USA, thanks to all of you, the amount of service requests are also increasing.
Responding to end-users in a timely manner to provide them with the best customer service experience is a MUST for Nokta Makro Detectors.

For this reason, we have recently added a second service center located in Missouri.

Please find below the contact details for the new service center:

NOKTA MAKRO SERVICE CENTER
Name: Andy O’Neal
Address: 120 Black Ave. Chaffee, MO 63740
Tel: 573-270-0447
Email: Noktarepairs@wedigmetaldetectors.net

Thank you!

On 10/2/2020 at 5:05 PM, kac said:

I emailed through the web form and also sent a direct message to service@noktamakrorepairs.com back on Sept 25. I ended up following up with a phone call yesterday and had no answers on the headphones or why they don't work. The tech confirmed he got my email. I feel if I didn't call I would never get an answer. The tech said he will look into this but I seriously have my doubts I will ever get a reply.

"I recently got a Gold Racer and was hoping I could use my Multi Kruzer's green headphones with it but discovered the manual says I need a wireless module. With a little research I noticed the wireless module plugs in on the left side of the control box. Looking at My Gold Racer there is no ports on the left side of the control box.

 

Has the wireless module been discontinued?

How do I go about using the Green Headphones with the Gold Racer?

 

Thanks

Ken"

Ken, can you please email me directly at dielk.gonulay@noktadetectors.com? Unless I know what email address you sent it from, I cannot find your email as we get hundreds of emails a day. BUT one thing I am sure is that if we received it, it was answered. 

On 10/2/2020 at 5:11 PM, kac said:

The coil has been FedEx back to the dealer and they should be sending it back to you guys to look into it. I fully understand no company has a 100% success rate and these are trying times but my concern was if this was a manufacturing mistake that I would not be the sole person with that mistake. I told dealer to check their inventory. I believed it may had been a bad batch. I brought this to the attention to the GA service center where the Tech excused it as EMI or ground mineralization. Neither hold water with me as I can successfully test and compare my other machines and coils and have a general idea on what the coil can do. Because the poor response from the GA Tech I felt it necessary to let users here know so they don't purchase a faulty product. If the Tech had responded in a way that would suggest he would look into the situation then it would never been posted here. I felt he was covering up something and I felt cheated in my purchase.

''they should be sending it back to you guys to look into it.'' This is where the confusion begins.

We are located in Istanbul Turkey - nobody will send us that coil back and we will not be able to look at it.

Unless I understand who you are, who the dealer is and have more detailed info, I will not be able to track this and help you out. 

On 9/30/2020 at 3:26 AM, kac said:

For some reason Nokta and the GA service center don't respond to any inquiries. Are they disbanding the USA market? Seems like there is 0 service and support for Nokta machines lately. Very strange.

Hello there... This is Dilek! Who are you referring to as Nokta Makro? Whom did you contact at the company? 

8 hours ago, kac said:

They are selling a faulty product and not doing anything about it.

Hello there. This is Dilek - Now, I do not know whether the product is faulty or not because I need to look into it. And yes we may have sold a faulty product because there is no company in the whole world with 0% failure whether in this industry or any other!  UT the part ''NOKTA MAKRO is doing nothing about it '' is something I will reject to. Are you referring to the service center as Nokta Makro or us? Have you gotten in touch with us? I cannot tell who you are from the nickname. So if you can email me at dilek.gonulay@noktadetectors.com with details, I will try to help you. 

On 9/16/2020 at 2:16 AM, Sven1 said:

Yeah, they may have shown their hands and now Nokta/Makro knows what it needs to compete and beat them............might just be worth the wait..........................

Thank you - right on spot! 🙂 

On 8/22/2020 at 2:27 AM, Steve Herschbach said:

If NokMak wants me to put my Equinox down ....

Now you are challenging me:-) Check your email please! 

On 8/12/2020 at 3:18 AM, dogodog said:

It's been 8 days since I emailed Nokta. I gave them all the info on the problem and the serial number of my coil. Not a peep or response!!! about my coil issue. I never have not had acompany get back to you in 3 days, let alone 8. I guess we live in a throw away society, They make a great machine, But I do not need this poor service, Even the Georgia service center won't answer multiple phone calls. (wondering if its closed down) In the future I won't bother with the warranty, I'll just go purchase another item ( cheaper and faster that way, also less headaches). Luckily I can afford to do so, but I feel bad for the guy or gal who can't. I can't wait for the excuses I will hear, We are having problems due to covid, We are working on a limited staff, Our internet supplier is having problems.  Anyone in a phone booth could respond to an email and give better service. I'm fine with not getting a warranty or service, Just tell me so I can keep on detecting without all the loss of time sending it back and forth. Our society has become accustom to poor service and bad warranty responses. REMEMBER WE SUPPORT YOU, THE LEAST YOU COULD DO IS SUPPORT US!!!! Tomorrow I will buy another 11'' coil for my MK and call it done. Anyone reading this post/rant, do not let this stop you from buying an MK or other Nokta detector they are top notch!!!  I'm just bitching about bad customer service. I'm not the kind of guy who makes waves, But I've had enough of companies thinking its OK to NOT respond to a simple email. Customer service is the foundation of a great business. 

Hello there...just happened to read this post. I am sorry you are experiencing an issue to reach us. As a matter of fact, all our emails ARE RESPONDED TO WITHIN 24-48hrs or 72 hrs max under special circumstances. I actually have ALL MY TEAM'S INBOXES SET UP ON MY COMPUTER AND I LITERALLY CHECK EACH EMAIL TO MAKE SURE THEY ARE ANSWERED. Now, may I please ask you to send me your email address so I can check whether we did get an email from you or not as there has been many cases in the past where the email was in spam folder or was not received at at all. My email is dilek.gonulay@noktadetectors.com. You can also include the issue you are having and we will do our best to help you. Once agaian, I apologize for the inconvenience. 

Hello Duncan and everybody else.... it shocks me and really upsets me when I see such posts from users, especially when I have personally gotten involved to help them out! 

Below is a copy of my emails to this gentleman (with the last name and email address deleted to respect his privacy) who claims we blackmailed him...we actually replaced his coil after my email (without even having real proof that his coils was in fact faulty) and he is still not happy ... my team and I try our best to help each and every person who reaches out to us ... and yes we do respect them ...and yes we keep our patience and treat them nice ....but that does not mean that we will let anybody slander my team and/or this company in exchange for $299 they spent on our product. Thank you! 

''Hello again.. please understand that English is my team’s second language.

They do not speak/write it as well as I do … and I can speak/write it much better just because I have lived in the USA for more than 15 years.

 I am not understanding what you mean by ‘’posting this on detecting forums’’ which you can and I really have no problem with it but I do not understand what you mean by fixing this.

I have already offered you to fix your issue by replacing your coil and asked you if that would be OK and did not get a response.

 Sorry but I am totally confused with your remarks at this point.

 Dilek

 From: duncan xxxxxxx
Sent: Wednesday, July 8, 2020 2:27 PM
To: Dilek Gonulay <dilek.gonulay@noktadetectors.com>
Subject: Re: Contact Us

Have to be honest I feel bullied first I am told to delete video and you would be happy to repair. And now your your telling me I misunderstood the email. That's interesting. This has really affected my mental health. Just cant believe this. I have been sent another email without telling me to delete video, perhaps I should post this on facebook twitter and detecting forums for some advice on this matter, maybe you can fix this, I will await your response before posting this.

Regards

Dear Duncan,

 I believe you misunderstood my colleague’s email.

My team would never disrespect a customer and I am actually cc’ed on all their emails.

We always ask these videos to be deleted if we offer a solution to the customer and if the customer is happy.

As a matter of fact, you would not pay any postage but as a secondary solution, we can send the coil directly to you and then you can cut the cable of the old coil and send us a video/picture showing the serial number.

Would that be OK for you?

 Regards,

Dilek Gonulay

Director, Sales & Marketing

A Sıvatyolu Cd. Sakız Sk. No:4 Sancaktepe ISTANBUL

T +90 (541) 860 45 96 | W noktadetectors.com

 From: duncan xxxxxxxxxx
Sent: Sunday, July 5, 2020 11:23 PM
To: Serdar Durmaz <serdar.durmaz@noktadetectors.com>
Subject: Re: Contact Us

Why have you told me to delete video and then you will be happy to repair a faulty item I paid for and recieved. Forgive me but that sounds like blackmail.

Can I speak to dilek and I dont want to pay for postage again.

On 7/27/2020 at 10:28 PM, Steve Herschbach said:

Thanks Wayne. Well then I’ll give them a yell and see. It’s still just sitting doing nothing at the moment. I’ve got way too many projects going on right now. 

If the 8” coil had a pivoting joint, Nok/Mak could easily just sell this with an extension handle and the wireless headphones as a very low cost PI detector. Even as is a handle could be made to get the job done, but it would look a little wonky due to the angles.

Steve, why did you not contact me? We will take care of this for you.

Send me an email with pictures/serial number and I will get it replaced thru service center or directly! 

 Dear Valued Members,

First of all, I apologize for not being on the forum lately... but I could barely keep up with my regular work plus a few hundred messages, emails I get everyday!!

I miss you guys:-) 

 Please find below the links for the video commercial of the upcoming Mini & Midi Hoard Kids Detectors:

 FACEBOOK

YOUTUBE:

13 hours ago, Biser hagiev said:

pri kontakt na bobina s aparata toi izklucva

 

Трябва да има нещо нередно в късото съединение на бобината ви. Вашата бобина може да бъде заменена. Моля, свържете се с вашия дилър или с нас директно на info@noktadetectors.com

There must be something wrong with your coil short circuiting the unit. Your coil can be replaced. Please contact your dealer or us directly at info@noktadetectors.com 

Hello all... yes, the name has been chosen and the machine is in the works. Cannot confirm the release date as of today but hopefully I will be able to share more info further into the year. Hope this helps....

On 1/18/2020 at 1:26 AM, Ridge Runner said:

I was gone part of the morning but when I got home it was a pleasant surprise at my door.

 My I believe new Simplex was waiting for me. It came on a two day priority mail that I believe that Dilek had something to do with. It came back double boxed like I sent it .

 Life is great when you’re dealing with great people and a great company. You know up front who you want to spend your money with.

 Dilek I sent you a personal message but let me say it again. Thank you so much !

 Chuck 

Hello Chuck:-) No need to thank me. However, your situation, as an example, will make me look into the warranty policy and make it a bit more fair at least for the users who have problems within a short period of time of their purchase. I do not know when I will get to it as my to do list is pages long in my notebook but I promise I will!

On 1/11/2020 at 8:08 AM, Ridge Runner said:

Chase  

If nothing else you made me laugh when you said I’d buy anything new that beeps.

 You have a great day!

 Chuck 

Hello there... sorry to hear that you had to send your unit to the repair center. Normally, the shipping charges to the repair center is paid by the customer and the return of the unit to the customer is covered by the manufacturer. This is standard for almost all manufacturers BUT reading your post, I would also feel bad as a consumer if this happened within the first couple of months. I will re-evaluate this for 2020. Meanwhile, please contact me at dilek.gonulay@noktadetectors.com directly. Need to follow up on your case and would like to ask you a few questions. 

On 12/29/2019 at 7:23 PM, Richd said:

I'm having an issue. Only received my Simplex + 2 weeks ago. Started having some static yesterday. Thought it was from a low battery. Brought it home to charge it, and the display started blinking. It wouldn't turn on. While playing around with it today, I discovered that it will only turn on if its plugged into the charger with the search head disconnected. Anyone with any ideas would be appreciated. Thanks. In desperate

Hello there. Sorry to hear you are having an issue with your Simplex+. You can also contact our service center: 

Nokta Makro Service Center
7579 Nashville Street
Ringgold, GA 30736
USA
+1 706 619 2601
service@noktamakrorepairs.com

On 11/11/2019 at 6:58 AM, Steve Herschbach said:

Good point, they need to update the online manual and quick guides to reflect the change. If Dilek does not show up I will send her an email reminder.

Dilek is here:-) I will get it taken care of next week... I am traveling..sorry guys.