Randy Lunn

I have a Jeep Grand Cherokee and used my 12v charger for my GPZ battery last weekend in Quartzsite with no problem. I will keep an eye on it. Thanks for the heads up Fred.

To be an early adopter you have to enjoy the new product process. All new products have their bugs and edge-cases that make version V1.0 an adventure. The critical test is whether the company will stand behind its products and support its early customers. Minelab has been good to me and I have seen good support from most of the majors. I do however get annoyed with companies over-hyping their new products. That's why I really like this forum where the balanced truth comes out.

It makes me chuckle to think I can not legally find a coin I lost as a teenager.

Well done Lunk! Congratulations. I have been to Quartzsite a few times this winter with modest success, just a few small specimen pieces. Your results are inspirational.

Chris, since it was a software issue I worked on the problem with the technical team by email and over the phone. The machine did not have to be sent back for an initial evaluation. The machine was declared dead and could not be remotely accessed to reinstall the software. This type of problem is extrememly rare and may never happen again. To repair the unit it would have to be cracked open, the software wiped and possibly have the memory chips/boards replaced depending on what type of chips were used and what software was effected. The lockup may have also involved a hardware failure. Replacing the unit may have been cost effective but was also a strong show of customer support. I was treated very well and greatly respect the entire Minelab team and distribution channel.

I had a software download issue in October when the GPZ update came out. During the download I somehow ended up with corrupted software. This is very unusual and could not be recreated by the Minelab technical team or the Kellyco repair expert. They responded the same day I reported the problem and worked with me for several days. They immediately sent me a new machine. I was very pleased with their responsiveness and high quality of there efforts. I did miss a few days detecting in Rye Patch with the GPZ but my buddy Chuck shared his SDC 2300 and Goldbug2 with me. I found one nugget with the 2300 so the trip was a success.