Equinox 900 Screen Blank And No Sound After Power Loss During Update... Situation rectified

[MichaelHill]

 Title say it all, tried to do the update today, lost power halfway through. Try to turn unit on and the green light comes on and stays on, but the screen is blank and there is no sound. Plug the charging cord in and the green light blinks as it does when charging, and apparently took a full charge. I went through the recovery steps over a dozen times, but after the power loss the MUU will not recognize the unit when i plug it in. The MUU screen stays on "Connect a device". while this is happening the green light constantly flashes but nothing ever happens. I have deleted and re-downloaded the the update file over a dozen times and followed the steps to the letter on how to recover the unit but the screen just stays blank while the green light flashes away, and no sound at all. Tried factory re-set, that does nothing as well. Im at a total loss....any help or suggestions would be greatly appreciated.

[Zaj56]

That totally sucks!   I would call Minelab as soon as possible.. Keep us posted

[MichaelHill]

29 minutes ago, Zaj56 said:

That totally sucks!   I would call Minelab as soon as possible.. Keep us posted

Yeah, I'm not happy at all. I've tried everything from hard reset on the laptop to going to the update file and doing the whole properties, compatibility, run as administrator yadda yadda yadda....Minelabs own recovery instructions do absolutely nothing. I've worked on this for about 3 hours and I'm at a total loss.

[Past Member]

The fact that the MUU isn't even seeing the 900 is serious. You seem to have done all the troubleshooting and recovery. Did it include trying a different USB port?  (both front and back if possible).

Otherwise, time to contact a Minelab service center.

 

[MichaelHill]

12 minutes ago, Digalicious said:

The fact that the MUU isn't even seeing the 900 is serious. You seem to have done all the troubleshooting and recovery. Did it include trying a different USB port?  (both front and back if possible).

Otherwise, time to contact a Minelab service center.

 

I tried both USB ports and two different charging cables, I have an X-Terra Pro also. Both cables are fine, contacts are clean. The update on the X-Terra Pro went fine. I agree, I will call them Monday, hopefully get a quick turn around wether it be a repair or replace deal.

[phrunt]

When updating firmware there is a critical spot that needs written, basically a boot loader, it would be required for the recovery procedure, in your case it was likely writing this when it lost power, so recovery won't work, had it gotten further into the update you would have likely been OK as the detector would have had the software portion required to recover, detector is needing a trip to the service agent, iffy one if it's warranty or not, they can go either way, had you not lost power (knocked off the cord?) you wouldn't be in this bind, it's not a manufacturing fault.  

I'm the sort that's extremely careful doing firmware updates not to lose power, I do them off my laptop so if the house power goes out for some odd reason my laptop will survive and keep going with the update, decades of experience doing many thousands of them has made me jittery when doing them, and extremely relieved when they're over 🙂

They're a lot safer than they used to be, but still there is a risk, and you've demonstrated that.  Unfortunately, it's toast.

[MichaelHill]

When you say it's toast, and it may not be covered by warranty...I could just be out $1200 then?

[phrunt]

20 minutes ago, MichaelHill said:

When you say it's toast, and it may not be covered by warranty...I could just be out $1200 then?

Depends on their policy regarding this type of stuff, all you can do is send it / drop it in and hope for the best.  Being an waterproof detector they can't pop the pod open do any technical sort of fixes, so unless they have a trick recovery method that we are unaware of then it's a big issue.  It might just be a glitch that they need to remove the battery to reset it fixes, but let them troubleshoot it.

They wouldn't make you buy an entirely new detector, worst case they'd sell you a new pod if they reject warranty on it.  It will be a good test to see how nice their service is, if they replace it, they're very nice.  I've got my fingers crossed for you.

[MichaelHill]

Well it will be an issue if that's the case, cause when I say it lost power...my house didn't lose power and the cord did not get pulled off during the update. The detector and laptop were laying on top of a table during the update. The screen went dark half way through, and I wasn't sure what to do so I did nothing and just waited thinking it would finish up eventually but obviously it never did.