1515Art Posted February 3 Share Posted February 3 I know there is a thread on this but a search did not take me to it so if this needs to be moved sorry for the inconvenience. I recently contacted Garrett about the Axiom update a got this reply from Garrett. “Thank you for contacting us. The Axiom is updateable, but to this point we have not released an update for it. Watch Garrett.com and Garrett Direct. If/when we release an update, we will announce it there.” We hope you have been very successful with your Axiom! Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/ Share on other sites More sharing options...
Steve Herschbach Posted February 3 Share Posted February 3 I think it needs to explained to them that the current version is 1.47.2 and some people have 1.47.0. And phone calls work 200% better than email with Garrett. 2 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290265 Share on other sites More sharing options...
HardPack Posted February 4 Share Posted February 4 1 hour ago, 1515Art said: recently contacted Garrett about the Axiom update a got this reply from Garrett. Garrett Customer Service call 1-800-234-6151 (Toll Free) 8:00-4:30pm Monday-Friday CST). 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290273 Share on other sites More sharing options...
DSMITH Posted February 4 Share Posted February 4 2 hours ago, Steve Herschbach said: I think it needs to explained to them that the current version is 1.47.2 and some people have 1.47.0. And phone calls work 200% better than email with Garrett. I plan on calling Garrett tomorrow, I usually talk to either Mary or Rusty so who would you recommend I ask for to bring this to their attention Steve, have always received great service from Mary and Rusty when I have had to contact Garrett 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290278 Share on other sites More sharing options...
Steve Herschbach Posted February 4 Share Posted February 4 I would hope either could get the answers. 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290285 Share on other sites More sharing options...
GotAU? Posted February 4 Share Posted February 4 1 hour ago, DSMITH said: I plan on calling Garrett tomorrow, I usually talk to either Mary or Rusty so who would you recommend I ask for to bring this to their attention Steve, have always received great service from Mary and Rusty when I have had to contact Garrett Mary is Morine, I misheard her name also. Really helpful woman though, ask her about how detecting is going with her detecting club when you call. 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290287 Share on other sites More sharing options...
DSMITH Posted February 4 Share Posted February 4 3 minutes ago, GotAU? said: Mary is Morine, I misheard her name also. Really helpful woman though, ask her about how detecting is going with her detecting club when you call. she's a sweet lady 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290288 Share on other sites More sharing options...
DSMITH Posted February 4 Share Posted February 4 59 minutes ago, Steve Herschbach said: I would hope either could get the answers. Thanks Steve Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290289 Share on other sites More sharing options...
DSMITH Posted Wednesday at 06:01 PM Share Posted Wednesday at 06:01 PM On 2/3/2025 at 7:12 PM, Steve Herschbach said: I would hope either could get the answers. OK I contacted Garrett this morning about the 1.47.2 update spoke to Rusty on the phone, Rusty stated the 1.47.2 is not a software Update, what the 1.47.2 version is Garrett Upgraded some internal hardware parts in the Axioms, Rusty also stated that the Upgrade does not affect the performance at all of the Axiom, any of the new Axioms coming out will have the upgraded hardware parts Rusty also stated that if anyone that has an Axiom that is running the 1.47.0 software wants that internal hardware upgrade all they have to do is contact Garrett and get a RMA and send their Axiom back in to Garrett and Garrett will perform the internal hardware change and send your axiom back to you Rusty also stated that the 1.47.2 hardware upgrade is something to do with a internal screw and spring and because they upgraded those parts they had to list it as an update per some law In my mind and (Rusty did not state this) but in my mind most likely what would happen is they would probably send you a new control pod with the new hardware installed, but I am not really sure what they would do, the way I see it is if I am not having any performance issues why bother with having to send my Axiom back to Garrett at all. 5 1 Link to comment https://www.detectorprospector.com/topic/27661-contacted-garrett-about-an-axiom-update/#findComment-290376 Share on other sites More sharing options...
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