cadman

Ordered mine on September 21.

Not everyone fills out a warranty card and sends it in. Whites website allows you to fill in the warranty online. That is what I do....

2 hours ago, Steve Herschbach said:

Ok, big experiment here, so please take this seriously. I have the ear of a person at White's to whom I have expressed a few concerns. I am posting this here and on Tom's forum only because both forums have knowledgeable, thoughtful members and no censorship of honest opinions. Let's live up to that here with some quality responses. Please, no bashing, and no people trying to sway things. Just honest opinions intended to be helpful to White's. If you have a problem, offer a solution.

The question at hand. Did White's do enough to notify people of the firmware issue?

No, I don't think whites has done enough to inform the people that bought one, what is going on.

If you have an MX Sport, were you notified?

I have the MX Sport and no, I wasn't notified.

if so, by who? White's directly? Your dealer? Or did you just hear about it on the forum or by word of mouth?

On your forum (Detector Prospector), I was doing a internet search to see if anyone else was having issues with the long tones, I thought
it might have been due to the large D2 coil, thought the smaller 6x10 coil might help, trying to find out before I ordered the smaller coil.

Are you satisfied with how it is being handled?

Yes, other than a 3 to 5 week (or more) period that the machine will be in transit to Whites, get repaired and in transit back. Missing out on a lot of hunting time.

If you know about the issue, but are not sending in your unit, why not? Any other comments for White's?

Constructive criticism, hard to say this as a long time Whites fan:

The last 3 machines that I bought from Whites all had issues new out of the box, V3i came new with a bad D2 coil, MX5 came new with pin point/tone issues, MX Sport now has tone issues.
Whites made each one right, but, 3 out of 3 new machines with issues? Whites needs to do better than that if they want to stay competitive.

Whites machines, when they have the bugs worked out are as good as any out there...
That is why I keep using them.

I will say Whites has the best customer service that I have seen, it is just that lately, I have been using it to often...lol
 

I am going to point my contact at this. The goal here is to help White's with feedback via the power of social media. Let's show this forum has people worth paying attention to. Thank you in advance for any helpful feedback you may offer.

Posted this on Tom D's forum also.

On ‎3‎/‎30‎/‎2016 at 10:21 PM, argyle said:

I'd go for the 9.5"concentric for bullets/buttons and trashy house sites myself. They isolate better than a 10" blade and the disc tone will be fuller. Much deeper too.

But everyone's different, some would jump on the 10x6 quick smart.

 

Can't believe there's not a 6"concentric yet. Maybe that's in the works?

tboykin dropped a hint that more coil sizes are coming.

See below:

 http://www.detectorprospector.com/forum/topic/1842-whites-mx-sport-sweet-home-we-have-a-problem/?page=4

     On ‎3‎/‎28‎/‎2016 at 3:28 PM, Ridge Runner said:

tboykin replied:

Chuck, I think you'll be pretty happy with the coil options in a month or two. That's all I can say.

13 minutes ago, jmaryt said:

i got a solution!  have all who purchased, return 'em and get the mx-5 instead with cash back.
you can't submerse it,but you can "run" it in the rain!..no issues!..a genuine "sleeper" in white's lineup,
replacing former status of the m6 which is well known now. mx-5 is a "crackerjack" coin sniper with the 6" eclipse
concentric on board. great combo for the "junk" the 9" concentric coil is a terrific coil too!..great depth,stabile,
and excellent pinpointing. detector is outrageously fast!..passes monte's nail board test. rugged,light,and well built
with white's traditional build quality.

(h.h.!)
j.t.

 

Gotta disagree, I have both the MX5 and the MXSport... Once the long tone issue is taken care of, the MXSport will be in a different class over the MX5.

I will say the MX5 is lighter though and you have a better selection of coils for it.

Just now, tboykin said:

Fix is in place, will hit the factory tomorrow.

Excellent.... Will call Mary Hudson tomorrow.

Don't tell her, but, I think she is the best..lol

50 minutes ago, tboykin said:

Thanks Bill, appreciate your input. We do let hardcore users test our detectors but everyone has different needs. 'You can make some of the people happy all of the time, you can make all of the people happy some of the time, but you can't make all of the people happy all of the time.'

We're trying, and for higher-end models it's definitely worth getting more heavy metal heads involved. The MX Sport has a pretty broad appeal, but we don't want to leave our power users out of things.

Ha, what tboykin is saying is true, as a coin hunter, I don't really care about prospecting, beach or relic hunting...lol

I hope Whites has found a fix for the long/smear tone, I am using 20 tones right now, it seems to help with the problem. The MXSport is as deep in my test garden as my old MXT, just not crazy about the tone issue.