Digginit

I guess I'll just jump right with my first post as a new member since it pertains to the subject currently being discussed. Just minutes ago I received my brand spanking new MX Sport. While I was unboxing it, I noticed that it had the "optional" cracks (3 minor) around the perimeter of the faceplate. Being that I didn't order them, I thought it only right to let White's know that they had inadvertently included them without charging me. Before I went any further, I called White's and talked to Mary (who was great to work with by the way). She immediately offered to ship me a brand new base model MX Sport, which of course does not include the optional decorative cracks and since I'm not the kind of person to take advantage of an obvious oversight such as this, I gladly accepted the kind offer. Had my financial situation been better, I might have opted to pay the extra $ to keep the additional adornment. My background includes manufacturing and engineering and I knew going in that new products often have growing pains that do not show up during the development and testing phases. I also knew that I might be one of those who get bit. Is it disappointing?, of course it is, but I know that the people at White's will not only make it right, they'll apply the lessons learned to the production of even better products in the future. One more thing about White's detectors, they're conceived, designed and built right here in the United States and I for one intend to support our own. I've been metal detecting on and off since the early 80s and am still using my one owner 1997 model XLT Spectrum. I believe the Sport will be a good addition, both for it's being waterproof and for it's comparative simplicity when newbies want to tag along. As many has already said, White's service is excellent,,,,,,,,,,,,,, and according to Mary the new unit should ship tomorrow. Monty