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nvchris

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Posts posted by nvchris

  1. FWIW the replacement did not come with the latest firmware.

     

    I suppose I should be grateful that Ive gotten a brand new replacement.

     

    Not really, the customer service from ML West repair facility, non existent.

     

    Sad that the head of customer relations had to step in and do their job.

     

    Disappointed that Ive had to pay over $100 in shipping/insurance for a covered warranty issue.

     

    As a shareholder I'm outraged that the only option is a total replacement for a lack of a $100 part.

     

    Love the product,  disappointed in the top management.

  2. Not a very responsive theme.

    Not a mobile friendly site, 80% of sales traffic is from tablets and phones...

    Many of the store links are not working (on iOs).

    The carry bag thats listed under the GPZ is advertised to fit "all minelabs" I have one, it don't fit the GPZ..

    Why don't we have a soft carry bag for the flagship detector?

  3. Fireball ready and Ill provide meals, lodging and transportation!

     

    The bus will depart Qunicy @ 7 am tomorrow with stops at every telephone pole!

     

     

    Just got word today via phone and email,  that the detector is a total write off, and a replacement is shipping today.

     

    Minelab please consider my suggestions that along with the RMA # a scannable bar code is generated, this is attached to the shipping label and when the package is received scan it into a innovatory system that automatically sends an recipe of delivery to the consumer.

     

    This would have saved a lot of time on both ends.....

  4. What ML West does is authorize the mail carrier to sign for deliveries.  In my opinion this need to change.

     

    I would suggest that as soon as a package is checked into MLW an email or text should be generated and sent to the shipper. This can be automated with a scanner.   Take a cue from Amazon....

     

     

    10 days its gone...down time is lost $$$$....

  5. Chris why the fragile sticker?

    That is cool thanks for posting.

    I wish I would of took a picture of my old 2100 that thing was a mess the paint was missing from rubbing me and everything else. It had a big dint in the case from being buried during a push. Most of the plastic on the front and back was broken off. It once ended up at the bottom of the river for about a minute.

    I gave it to a kid not long ago that showed some promise nugget hunting. As far as I know it is still going.

    I don't think my 5000 would make it thought that and still be working.

    Again thanks for posting that brings back some memories.

    Root

    That is the custom box you could get from The Gold Dust Twins  Black Canyon City AZ. The sticker is from mailing the unit round the world :)

  6. Just got off the phone with Nadia,  At least I know now they have the detector. Seems like the repair facility is "to busy" to call or text.

     

    Must be tough on the folks in Chicago to make excuses and promises that don't get done.

     

    So this indicates (to me) that they (ML West) are understaffed, overwhelmed or both.

     

     

    I should have been on the road south by now....

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