tboykin

Thanks for the kind words, Steve. We won't let you down. Happy Easter and hope your family has a great weekend together.

Tom

Luke - We're on the case, our two best guys Jacob and Brian are going through the software right now. If there's an issue they will find it. It's much easier to respond to direct input (phone call, email, Facebook message) than have to sift through forum posts to find people who are having a hard time with a machine.

The whole reason I started working at White's was how they treat customers. Stopped in one day and knew they were real people listening to what I said, and not just waiting for their turn to speak. We're trying to uphold that legacy while also moving forward with new technology and being more present online since that's where our customers go for information and to share the hobby.

I don't speak for the whole company but consider me a "representative," along with Steve Howard who is pretty active on various forums. I'm on our Facebook page throughout the day so that's a direct line to the company during business hours - https://www.facebook.com/whiteselectronics/

20 hours ago, Steve Herschbach said:

I really hated making that post – it was like kicking an old friend when they are down.

That's not how you treat a friend. You help them back up!

The info in Steve's post is very helpful to us at White's, but when you have trouble with a detector we hope to be your first call. Overall the response to the MX Sport has been very positive. But we have had one other report like Steve's about the audio response. Our engineers are digging in to see what happened and how many units it may have affected. Judging from initial reports- most folks who bought an MX Sport aren't having any problems out there. But we'll see.

You guys know better than most about White's commitment to its customers. It helps us immensely to hear feedback from you, so please share your thoughts with us in the future. Easier to troubleshoot and figure things out that way vs digging through forum posts (though we obviously do that).

The positive reports and reviews don't help us improve as much as hearing about hang ups and problems, but we need to be made aware of them ASAP in order to help you. If anyone has issues with a White's detector, we take care of them. That's the White's way of doing things. And we're only a phone call or email away, unlike some other companies...

Tom Boykin

tboykin@whiteselectronics.com

My wife likes this product called "Tecnu," made just down the road from us in Albany, Oregon.

As a mechanic a coworker suggested spraying carb cleaner on my legs when I ran into a bad patch. INSTANT RELIEF. But it can't be good for ya... May end up with the leg cancer in a couple years.

Good luck OP, you may also try some Benadryl if available.