Nokta Detectors

Hello all!

Here is a link to our product brochure post on Facebook. The brochure will be available for download on our web site tomorrow as well.

https://www.detectorprospector.com/files/file/76-noktamakro-kruzer-series-brochure/

57 minutes ago, Catarro said:

Hello everyone, i'm Mark from Italy.

I'm an impact owner since aug.17.

I'm using it every days but i'm experiencing a lot of problems with standard DD coil.

Suddenly it stops working in some positions and progressively it stops working in any angle (no balancing, no sound at all...).

I’ve already changed 4 coils because i’m still under the warranty period but i really want to solve the problem.

My dealer has already sent me the new coil and stem but periodically coil fails again.

So the question is: it’s only me? Is it a know issue?

Thanks for any support!

Regards

Mark

Mark, please contact me directly at dilek@noktadetectors.com and I will resolve the issue for you. 

New Makro Kruzer, Makro Gold Kruzer, and Makro Multi Kruzer metal detectors!

Dear Valued Members,

For those who are curious about our company and team, here is a video about Nokta & Makro Detectors, enjoy!

Dilek Gonulay
Sales & Marketing Manager 

23 hours ago, Steve Herschbach said:

I wish I had known more about this six months ago. I may have made the trip myself since a return to the U.K. seems to be on my to-do list. And it would have been a great opportunity to meet you Dilek!

Steve, it would be lovely to meet you in person! Maybe next year? UK or USA..

Dear Valued Members,

 Please read the below info carefully regarding the 2.4 GHz Wireless Headphones compatible with Racer 2/ Gold Racer and Impact:

 WE SHIPPED ALL DEALER BACKORDERS AS OF TODAY.

 The headphones have been updated and finalized with hardware and software changes. We have also added a battery level indicator tone when the headphones are turned on.

FOR RACER 2 AND GOLD RACER - The headphones will ship with a dongle and MAKRO LOGO on them.

FOR IMPACT – They will ship with NOKTA LOGO and without the dongle. In other words, there is only 1 headphone and they will work on all 3 machines – without a dongle on the Impact and with the dongle on the Racer 2s and Gold Racers.

 We apologize that they were delayed so long and thank you for your patience!

 Dilek

Dear Valued Members, 

This is to inform you that my team and I will be attending the Detectival Rally in the UK between September 15 - 17. 

We are inviting all who are planning to attend the event to visit us in the main marquee to meet the team and to learn more about our company and products. 

THANK YOU! 
Dilek Gonulay 
Nokta & Makro Detectors

Dear Valued Members,

Due to customer requests, we have added a new 7’’ CONCENTRIC COIL to IMPACT and RACER coil assortments.
Please find below the part numbers and the pictures of these new coils.

The coils are available now and we will ship them to dealers as they are ordered!
 

IMPACT IM18C SEARCH COIL (7") CONCENTRIC BLACK
PART NUMBER: 20000725
MSRP:$129

RACER RC18C SEARCH COIL (7") CONCENTRIC BLACK
PART NUMBER: 20000726
MSRP:$129

Thank you Steve!! You are a great help in terms of passing the info.

Hello all...I get emails from customers asking for an update on the optional coils and headphones for the Impact.

IM24 Waterproof DD Search Coil 24 x 13 cm (9.5" x 5") and IM40 Waterproof DD Search Coil 40 x 35 cm (15.5'' x 14'') are now in production and have shipped to most of the dealers around the world.

Wireless headphones - test samples have been received by the testers and we are waiting for their feedbacks. If no issues are encountered, we will go to production. Will keep you updated.

Dilek

On 12.05.2017 at 8:27 PM, jasong said:

When I dealt with Minelab, I spoke with them directly and they sent me parts directly. Also, with Fisher I sent my GB2 directly to them and they did the repairs. I've never dealt with Kellyco for any repairs except with these CoRes. Just my experience, I have no idea which companies have deals with what service centers.

I wonder if Kellyco "repairs" LRL's too? I find that concerning. Kinda like going to a doctor who prescribes pixie dust, doesn't inspire confidence. 

That said, I'll be patient once again and see how this gets dealt with - I responded to Dilek last night and forwarded our old email chains where I had already explained this as it was happening in 2015, with no resolution. 

I'd love to finally get a working detector, but the reality is it's been so long that I've already planned to buy a Deus. It's a bit like finally receiving an outdated computer you bought but never got to use 2 years ago, all the reasons I bought it for are gone now and if it had been functional I would have sold it already to fund the next purchase.

Hello Jason. As I explained to you in my email, it is very unlikely for me to not to respond to a customer who is having an issue with our device. I had an email from the service center confirming that they had already talked to you which I just forwarded to you. Since I have not heard from you after that point, I thought it was all OK on your end. I still apologize though on my behalf although I tried my best to do the right thing for you. 

I believe the most important thing here is for you to get a working unit in your hand and I already gave you my word on that. 

My team will follow up with you with further instructions tomorrow.

Dilek 

1 hour ago, jasong said:

I seem to have the opposite experience - Minelab customer service has always been top notch to me and I wish more companies would do what they do. They literally overnighted me parts when I called since I was leaving town in 2 days and had no address in the field (and sent me an extra just to be safe), and always resolved my other issues right away. They called me back once just to check on me too. Apologized instantly the one time they made an error.

Nokta on the other hand - well, I still don't have a working detector after 2 years.   All that happened is I was referred back to Kellyco when I contacted them directly, the same Kellyco that had already botched up, and kept passing blame (and charged me for their errors in shipping) twice already.  Who then proceeded to keep sending me broken detectors with the exact same problems (I suspect they sent me the same detector back on at least one occasion). Now, 4 detectors later, still don't have a working one. Gave up. Posted about it twice, after trying all other avenues since Nokta seemed to respond to public posts - nada for me. Just a total and complete waste of $700 and being entirely ignored. A frustrating and baffling experience all around for me and I will go out of my way to recommend avoiding them, especially since even now no one has tried to make it good, just...nothing. Did people actually get customer service from Nokta or just shovelled off to Kellyco?

I'll take the engineers any day...

Hello there... I am quite surprised with this post. It is true that we refer customers to Kellyco because  they are the authorized repair center. It is just more convenient for people in the USA. However, once we refer them to Kellyco, we assume that the problem is being handled and the customer is taken care of. Can you please do me a favor and email me with details of your issue and I will personally make it right for you.  dilek@noktadetectors.com 

Dear Valued Members, 

This is to inform you that we have developed the below stand for the Racer series which is also compatible with all round shafts with 22mm diameter. 

Thank you. 

Dilek 
 

Dear Valued Members,

This is to inform you that we just released an update for the IMPACT based on a few feedbacks which is now available for download at the IMPACT product page below:
http://noktadetectors.com/onlineupdate_impact-metal-detector.asp

R1_V1.13_V1.11 (System Software V1.13 / LCD Software V1.11)
Updates Made : Individual frequency shift values have been assigned for each frequency (5kHz/14kHz/20kHz) and the frequency shift feature has been improved overall.


Regards,

Dilek 

You guys actually made me blush! THANK YOU! 

Although I am the one interacting with the members on the forums as well as customers around the world, I am not alone in this. 

Starting from the top -meaning the owner of the company- down to each engineer customer satisfaction is clearly of utmost importance here and we want to keep it that way regardless of our size. We will never forget those, including you all, to whom we owe where we are today so a HUGE THANK YOU on behalf of my team.

Dilek

Dear Members,
Below is the link to the manual as promised.
I am sorry it took so long but we went thru several edits.
Thank you all who helped us with the manual.

https://www.detectorprospector.com/files/file/104-noktamakro-impact-user-guide/

Dear Valued Members:

We are proud to announce the new IMPACT, that has been tested in 5 continents by more than 30 engineers, experts and users!

IMPACT is a 3-frequency device (5kHz/14kHz/20kHz) combining  multiple detectors  and enabling a unique yet easy-to-use detector experience for new to experienced detectorists.

Impact Features:
12 Search Modes (2 non-motion, 2 all metal, 8 discrimination modes)
Advanced Discrimination & Unmasking Ability
Online Firmware Updates
Optional 2.4 GHz Wireless Headphones
Vibration
LED Flashlight

• Operating Frequency: 5kHz - 14kHz - 20kHz
• Warranty: 2 years
• Weight: 1.8 kg (4 lbs.) including search coil and batteries
• 12 Search Modes:
• 2 Non-motion Modes (with audio discrimination)
• 2 All Metal Modes (with audio discrimination)
• 8 Discrimination Modes - 2 Tone / 3 Tone / 4 Tones / 99 Tones / Deep / Conductive Ground / VLX1 and VLX
• Ground Balance with 3 Options: Automatic, Manual, Tracking
• Notch Filter: Discriminates single or multiple Target IDs of unwanted metals by silencing them or giving an iron tone.
• Tone Break: Adjusts the break points of the target response tones on the Target ID range.
• Iron Audio (Fe Vol): Turns off or adjusts the volume of the low iron tone
• Audio Tone: Changes the frequency of target and threshold tones (150Hz - 700Hz).
• iSAT: Allows for a stable operation of the device by eliminating false signals caused by high mineralization and hot rocks in the all metal and discrimination modes as well as eliminating threshold drifts caused by ground and temperature changes in the static modes.
• Magnetic Mineralization Indicator: Shows mineralization intensity of the ground.
• Extra features at the push of a button: Audio Boost, ID Normalization, Target ID Depth Level.
• Backlight (Bright)
• FD / Save: Easily saves your settings or restores factory defaults.

PRICING AND AVAILABILITY 
11000701 IMPACT STANDARD PACKAGE  MSRP: $849 USD
Includes: Waterproof IM28 - DD Search Coil  28 cm x 18 cm (11'' x 7''), Headphones, 4 x AA Alkaline Batteries, USB Cable

11000702 IMPACT PRO PACKAGE  MSRP: $999 USD
Includes: Waterproof IM28 - DD Search Coil  28 cm x 18 cm (11'' x 7''), Waterproof IM19 - DD Search Coil  19 cm x 10 cm (7.5'' x 4''), Headphones, Carrying Bag, Protective Covers, Stand, Extra Lower Shaft, AC & Car Charger, 4 x AA Rechargeable Batteries, USB Cable

Optional Search Coils:
Waterproof IM40 - DD Search Coil  40 cm x 35 cm (15.5'' x 14'') 
Waterproof IM24 - DD Search Coil 24cm x 13cm (9.5'' x 5")

We are now taking the pre-orders from dealers and product will start shipping to dealers the 3rd week of March.  We will ship the orders to dealers in the order they are received. 

Should you have any questions regarding the product, please do not hesitate to contact me.

Regards,

Hello Dear Valued Members.

We are proud to announce that Nokta &Makro Detectors has been certified as a Research & Development Center by the Turkish Ministry of Science, Industry and Technology in Turkey.
On behalf of my team and company, I want to thank all who have supported our company to grow at a fast pace and to develop new technologies and products. 
We owe where we are today to our valued customers!

Best Regards,

Dilek 

On 23.12.2016 at 8:29 PM, Steve Herschbach said:

I wish a safe and prosperous New Year to everyone on the Nokta and Makro team. I want to offer a special thank you Dilek for your presence on the forum and your setting new standards for what customer interaction really means!

Thank you Steve. I actually thank you and all the members of the forum who guide our company to excel in what we are doing and then offer it back to our valued customers in the form of better performing products. I sincerely hope on behalf of my team and company that 2017 brings all detectorists, firstly ''health'' to be able to swing the detector and secondly the finds of their dreams! 

Dilek 

Hello all.

I wish all of you a merry Christmas and a happy New Year on behalf of my team and company.

THANK YOU for a great 2016 and your support guys! 

Dilek Gonulay
Sales and Marketing Manager

12 hours ago, HardPack said:

I have attempted to contact Makro's online Technical Support Unit but keep getting a " 500-Internal Server Error"  and the message fails to transmit. So I just sent Nokta/Makro a PM.  See what happens.

Hello there. We have received your PM. Please send a short video showing the issue if you can to dilek@noktadetectors.com and we will further assist you. Please also include your full name, delivery address and tel number along with the serial number of the device. 

Thank you!

9 hours ago, usaflaginmaine said:

Anyone else have trouble pairing the wireless headphones? Did I maybe get a defective pair?

Do you have the latest instructions included in the package?

2.4 GHz Wireless Headphones
Pairing Instructions
1. Insert the dongle in the socket located on the left side of the system box and turn the detector on.
2. Switch the on-off button located on the right side of the headphones to ''on'' position.
3. The blue LED on the left side will start blinking fast.
4. For channel selection, push and hold the trigger switch forward and press the down button simultaneously. Each time you press the down button, channels will change between 00-05.
5. When the pairing is successful, the audio will be heard through the headphones and the blue LED will start blinking slowly.
6. If no pairing occurs, press on the button marked with a white dot on the headphones with your finger to switch to the channels at the alternative frequency. Then repeat the pairing process at number 4. Each time the white button is pressed on, 1 or 2 beeps will be heard from the headphones. Each beep indicates switching between channels at alternative frequencies. 
7. Once the pairing is complete, the headphones and the device will connect automatically at the next start-up.
8. If the paring is not successful after you remove the dongle and insert it again, repeat the above processes.
6. To adjust the volume, use the on-off/volume knob on the device. 
NOTE!
1. If the connection is lost during pairing, turn off and restart the device and the headphones and repeat the process.
2. If the disconnection continues, turn off the device and the headphones and remove the dongle.
3. Insert the dongle again in its socket and repeat the above process.
Charging
1. Insert the supplied charging cable into a USB socket (PC, adaptor etc.)
2. Insert the other end into the charging jack on the headphones.
3. During charging, the LED next to the charging jack will light up red.
4. Charging will last approximately 4 hours.
5. Upon completion, the red light will go off.
Technical Specifications
Frequency: 2.4 GHz 
Audio Output: Mono
Battery: Li-Po
Battery Life: 14-20 hours
Charging Time: Approximately 4 hours
Transmission Range: 10 meters (33ft.)

3 hours ago, SLGuin said:

You may be right about this California, and thanks for posting this test. There is so little information posted on this detector from actual users, and especially with this particular coil, that every little bit helps.

My dealer called Detector Electronics and said he talked with several of the folks there. No one there has heard of this problem with this coil before, but they are sending a new one to replace it and we will see if that one also does it. Email to Makro has not been answered as yet.

 

Hello! This is Dilek. We have not received any email regarding an overloading GR small coil. Which address did you send it to? I personally check each email (just like I try to read the forums on a regular basis) and I make sure that each email is answered by somebody in my team if not by myself. If the issue continues, please contact me directly at dilek@noktadetectors.com and I will take care of it directly. Thank you! 

Hello all. Just to give you guys an update - we have made a change in Makro brand distribution. 
We will distribute the Makro brand to multiple dealers in the USA moving forward meaning we will not have an exclusive distributor.
There is no change in the Nokta brand distribution. It is still distributed thru Kellyco to other dealers. 

For Makro, we are evaluating dealership applications and will assign a few more new dealerships based on certain criteria with location being the most important one. 
Any dealer interested in selling Nokta products, should still contact Kellyco directly. 

Should you have any questions, please do not hesitate to contact us at dilek@noktadetectors.com 

Thank you!