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Nokta Detectors

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Nokta Detectors last won the day on November 19 2015

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About Nokta Detectors

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    Copper Contributor

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  1. Трябва да има нещо нередно в късото съединение на бобината ви. Вашата бобина може да бъде заменена. Моля, свържете се с вашия дилър или с нас директно на info@noktadetectors.com There must be something wrong with your coil short circuiting the unit. Your coil can be replaced. Please contact your dealer or us directly at info@noktadetectors.com
  2. Hello all... yes, the name has been chosen and the machine is in the works. Cannot confirm the release date as of today but hopefully I will be able to share more info further into the year. Hope this helps....
  3. Hello Chuck:-) No need to thank me. However, your situation, as an example, will make me look into the warranty policy and make it a bit more fair at least for the users who have problems within a short period of time of their purchase. I do not know when I will get to it as my to do list is pages long in my notebook but I promise I will!
  4. Hello there... sorry to hear that you had to send your unit to the repair center. Normally, the shipping charges to the repair center is paid by the customer and the return of the unit to the customer is covered by the manufacturer. This is standard for almost all manufacturers BUT reading your post, I would also feel bad as a consumer if this happened within the first couple of months. I will re-evaluate this for 2020. Meanwhile, please contact me at dilek.gonulay@noktadetectors.com directly. Need to follow up on your case and would like to ask you a few questions.
  5. Hello there. Sorry to hear you are having an issue with your Simplex+. You can also contact our service center: Nokta Makro Service Center7579 Nashville StreetRinggold, GA 30736USA+1 706 619 2601service@noktamakrorepairs.com
  6. Dilek is here:-) I will get it taken care of next week... I am traveling..sorry guys.
  7. Hello there!! I am currently traveling. I will save this thread so I can consolidate all these feedbacks and share with the team when I am back.
  8. PI - it will come... it is just that some projects took over priority.
  9. Hello all..as per customer requests and feedbacks, we have made the following updates on the Simplex+: Software Update (2019.10.25) : System Software V2.67 / LCD Software V2.01 1. Wireless Connection Improvements: The wireless connection quality has been improved. The pairing process with the wireless headphones has been simplified. You can download the new headphone instructions from this link. Wireless icon has been added to the screen. 2. Save function has been added: The detector will now save all settings automatically once you turn your detector off and on again except for Ground Balance, Frequency Shift and LED Flashlight On/Off. 3. Factory Defaults function has been added. To revert back to factory defaults please follow the steps below: Turn the detector on by pressing the power button. Once the Simplex+ logo appears on the screen, press and hold down the SETTINGS and PINPOINT/CONFIRM button simultaneously until 3 short beeps are heard. 4. Frequency Shift: Frequency shift channels have been optimized and dropped to 3 channels: F1-F2-F3. F2 is the center frequency. Software Update (2019.11.01) : System Software V2.68 Updates Made : Version error message during update and minor bugs have been fixed. See the Simplex+ Firmware Update Page for details. THE USA SHIPMENTS INCLUDE THE UPDATES. Fİrst shipment leaving the factory tomorrow. Thank you! Dilek
  10. I will personally take care of you. We normally do not make direct sales and we respect dealers as long as they also show the same respect to end users who are the actual customers who spend their hard earned money. Will be in touch today.
  11. Copying my announcement on FB Simplex+ user group: IMPORTANT! Hello everybody.. As per my previous announcement, we had to stop the production and shipments for 10 days due to a coil issue we had experienced especially in the UK. As of today, production has resumed and we will start from where we have left off. One important change you should be aware of is that due to the material change, we had to make a slight change in the design of the coil to avoid any weight increase as per the picture attached. We will ship the new coils to all customers who have contacted us with a coil issue on Wednesday or Thursday the latest. Each customer who has given us their email address will receive an email with their tracking number. Another question that comes up is when will the second shipments go out? Please remember that we have many countries that have not even gotten their first shipment due to production and shipment halt for 10 days. Therefore, I will please ask everybody to be patient until we sit down this week and reschedule all. I will personally give you an update on each country early next week. US and Canada shipments are the first in line leaving end of this week or Monday based on flight schedules. Once again, we apologize for the inconvenience this has caused yet we are happy to resolve the issue on a timely manner and avoid any further issues. I personally cannot thank enough to all who have been so patient and understanding. Your support and satisfaction has always been and will continue to be our biggest motivation! Dilek
  12. I emailed you and asked you whether I can call you to ask a few questions. This is definitely not good for our business. Please check your email and thank you very much for the support!
  13. Hello all.... yes we had some coil issues and we acknowledged it publicly and sent an email to distributors as well. Copying and pasting my post from the UK user group: IMPORTANT! Dear Valued Customers, As some of you may / may not know, we have experienced an issue with some of the coils in the UK. The problem reported by users was falsing on wet vegetation or over sensitivity to high stubbles. This has alarmed us to look into the issue but the failure not occurring with all the coils and being limited to a percentage of them, has actually made it harder for the quality department to find the underlying cause. After literally working day and night and analyzing each coil material, they found out that the issue was due to one of the materials used in the coil from the supplier not being within the tolerance limits. A high percentage of the coils pass the tests and work fine but as of Friday night, we stopped production and shipments and dumped all coils. As much as this sounds upsetting and disappointing, we are actually happy to catch this at an early stage and make the right move. As Simplex+ is an unrivalled product with its performance-price value, we do not want to jeopardize this by even letting a further small percentage of customers experience any issues. And more importantly, we are ready to take this hit on our end rather than letting any of our valued end users be a part of this. The new material is received and we are planning to resume shipments as early as next week. Once again, we apologize for the inconvenience this may have caused but we believe that our valued customers will appreciate our honesty and hard work and putting customer satisfaction before our commercial gains. Please note that only a portion of the coils are affected by this. If you are experiencing no falsing in wet grass or high stubbles other than a minor chirping sometimes, please do not contact us panicking and please help us to replace those that are determined to be faulty and resume our regular shipping schedule. Should you have any other questions, please do not hesitate to contact me. Regards, Dilek
  14. Hello there..can you please do me a favor and contact me at dilek.gonulay@noktadetectors.com as this is a concern for me and the company. Thank you so much!
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