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Nokta Detectors

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Nokta Detectors last won the day on November 19 2015

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About Nokta Detectors

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    Copper Contributor

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  1. Now you are challenging me:-) Check your email please!
  2. Hello there...just happened to read this post. I am sorry you are experiencing an issue to reach us. As a matter of fact, all our emails ARE RESPONDED TO WITHIN 24-48hrs or 72 hrs max under special circumstances. I actually have ALL MY TEAM'S INBOXES SET UP ON MY COMPUTER AND I LITERALLY CHECK EACH EMAIL TO MAKE SURE THEY ARE ANSWERED. Now, may I please ask you to send me your email address so I can check whether we did get an email from you or not as there has been many cases in the past where the email was in spam folder or was not received at at all. My email is dilek.gonulay@noktadetectors
  3. Hello Duncan and everybody else.... it shocks me and really upsets me when I see such posts from users, especially when I have personally gotten involved to help them out! Below is a copy of my emails to this gentleman (with the last name and email address deleted to respect his privacy) who claims we blackmailed him...we actually replaced his coil after my email (without even having real proof that his coils was in fact faulty) and he is still not happy ... my team and I try our best to help each and every person who reaches out to us ... and yes we do respect them ...and yes we keep ou
  4. Steve, why did you not contact me? We will take care of this for you. Send me an email with pictures/serial number and I will get it replaced thru service center or directly!
  5. Dear Valued Members, First of all, I apologize for not being on the forum lately... but I could barely keep up with my regular work plus a few hundred messages, emails I get everyday!! I miss you guys:-) Please find below the links for the video commercial of the upcoming Mini & Midi Hoard Kids Detectors: FACEBOOK YOUTUBE:
  6. Трябва да има нещо нередно в късото съединение на бобината ви. Вашата бобина може да бъде заменена. Моля, свържете се с вашия дилър или с нас директно на info@noktadetectors.com There must be something wrong with your coil short circuiting the unit. Your coil can be replaced. Please contact your dealer or us directly at info@noktadetectors.com
  7. Hello all... yes, the name has been chosen and the machine is in the works. Cannot confirm the release date as of today but hopefully I will be able to share more info further into the year. Hope this helps....
  8. Hello Chuck:-) No need to thank me. However, your situation, as an example, will make me look into the warranty policy and make it a bit more fair at least for the users who have problems within a short period of time of their purchase. I do not know when I will get to it as my to do list is pages long in my notebook but I promise I will!
  9. Hello there... sorry to hear that you had to send your unit to the repair center. Normally, the shipping charges to the repair center is paid by the customer and the return of the unit to the customer is covered by the manufacturer. This is standard for almost all manufacturers BUT reading your post, I would also feel bad as a consumer if this happened within the first couple of months. I will re-evaluate this for 2020. Meanwhile, please contact me at dilek.gonulay@noktadetectors.com directly. Need to follow up on your case and would like to ask you a few questions.
  10. Hello there. Sorry to hear you are having an issue with your Simplex+. You can also contact our service center: Nokta Makro Service Center7579 Nashville StreetRinggold, GA 30736USA+1 706 619 2601service@noktamakrorepairs.com
  11. Dilek is here:-) I will get it taken care of next week... I am traveling..sorry guys.
  12. Hello there!! I am currently traveling. I will save this thread so I can consolidate all these feedbacks and share with the team when I am back.
  13. PI - it will come... it is just that some projects took over priority.
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