Mark Gillespie Posted March 29, 2023 Author Share Posted March 29, 2023 Well Fred finally got an answer from: USA Detector Center Pennsylvania, USA T: 814 283 4270 E: newrepair@detectorrepair.com W: www.detectorrepair.com He will have to file a damage report online with all the information and they stated, after their review he would be contacted with information about what Minelab will do. This could be a drawn out process. We'll see if they are really a world class company or not. All revolves around QC. What has him the most concerned is the fact it is deep enough to feel with a finger nail. Not knowing if down the road it could cause an issue or not. 1 1 Link to comment Share on other sites More sharing options...
Mark Gillespie Posted March 29, 2023 Author Share Posted March 29, 2023 Fred received a return shipping label for the Manticore. Return shipping cost will be on Minelab, I'm glad to see that. Yep, he has to send it back for a replacement. He did ask the question: Will the wait time be long like the dealers are seeing and the answer was no. 2 Link to comment Share on other sites More sharing options...
Blind Squirrel Posted March 30, 2023 Share Posted March 30, 2023 That is good news. Thanks for keeping us posted. Link to comment Share on other sites More sharing options...
ThatOneDigger Posted March 30, 2023 Share Posted March 30, 2023 Like I said before the return time on return repairs is faster then getting a Manticore. Glad to hear they are covering it. Link to comment Share on other sites More sharing options...
Mark Gillespie Posted March 31, 2023 Author Share Posted March 31, 2023 I was a little concerned but feel better about it now. 1 Link to comment Share on other sites More sharing options...
Mark Gillespie Posted April 7, 2023 Author Share Posted April 7, 2023 Manticore just arrived. New machine with different serial number. Fred is very happy. I must commend Minelab for turning this around quickly. Good for consumer relations. 4 Link to comment Share on other sites More sharing options...
ThatOneDigger Posted April 8, 2023 Share Posted April 8, 2023 If only deliver was faster then turnaround in my case ? Link to comment Share on other sites More sharing options...
Mark Gillespie Posted April 10, 2023 Author Share Posted April 10, 2023 Fred and I went hunting yesterday and after a couple hours he had dug a tremendous amount of iron trash. He was getting discouraged but I told him it takes time to learn the machine and all its features and settings. Finally he found a mercury dime at 7". That really helped with his confidence and how he feels about the machine. 4 Link to comment Share on other sites More sharing options...
TampaBayBrad Posted April 12, 2023 Share Posted April 12, 2023 Tell Fred there is no need to dig iron unless you're relic hunting and want to. Manticore certainly tells you the difference between iron and a coin. He will learn the 2D display and iron grunt sound....it's quite obvious. Keep us posted on how you guys do on future hunts. 3 Link to comment Share on other sites More sharing options...
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