How Many Of You Have Purchased The Manticore From Cabela's/bass Pro?

[phrunt]

Rumour is floating around NZ that the next batch for here won't be until April sometime, so I was certainly lucky being in the first tiny batch which was 10 machines I believe.

I guess all this struggle getting many machines to market means the alternative coils will be a long way off.

[Northeast]

On 2/8/2023 at 5:36 PM, phrunt said:

In fact if a product fails outside of the warranty period, such as an Equinox coil ears break for example, if this is a known issue with the product and you have proof this is the case like lots of forum posts with people with broken ears you can take action to have the coil replaced, even outside of warranty.

Sorry that this is not related to the thread but your sentence here pricked up my ears. 

I have never used my Equinox 800 underwater but now I happen to have the means to do just that.  Are you suggesting that if it drowned, even though it is outside warranty period, that Minelab should have to replace it as it is absolutely a known issue? 

 

Re: the topic of the thread.  The only thing I have brought from a big box store was a Profind 35 and it was only because I happened to be there when they have a 20% off weekend - it was a bit of an impulse purchase.  

Everything else has been Miner's Den (when I first started), JP at the Outback Prospector and Nenad at PhaseTechnical.  Can't imagine I would ever be in so much of a hurry that I can't wait for Nenad or JP if it is an item that they actually stock.  

[phrunt]

10 minutes ago, Northeast said:

Sorry that this is not related to the thread but your sentence here pricked up my ears. 

I have never used my Equinox 800 underwater but now I happen to have the means to do just that.  Are you suggesting that if it drowned, even though it is outside warranty period, that Minelab should have to replace it as it is absolutely a known issue?

How long the warranty against defects applies

Warranties against defects usually apply for a set amount of time. After the warranty expires, the consumer guarantee of acceptable quality usually still applies. This means that if there’s a problem with a product, the consumer likely still has a right to a repair, refund or replacement, even after the warranty period.

Businesses must not mislead consumers into thinking that their rights are limited to the remedies or timeframe set out in a warranty against defects.

https://www.accc.gov.au/consumers/buying-products-and-services/warranties

You sometimes hear stories about Minelab fixing a GPZ that died a few months outside of warranty  , this is why....  It's not out of the kindness of their hearts.  ?

More often than not all you need to do is tell them you understand the consumer laws and you're entitled to a repair and they won't argue.

I've had a dishwasher fail a year outside of warranty that I got a full refund for as the retailer was no longer importing that brand and couldn't repair or replace it. 

I have no idea about USA laws, this is Australia and New Zealand I'm talking about.

[Northeast]

3 minutes ago, phrunt said:

usually still applies

4 minutes ago, phrunt said:

the consumer likely still

The words 'usually' and 'likely' concern me ?

I might email Minelab about it. 

Thanks for the pertinent links ?

[phrunt]

Just now, Northeast said:

The words 'usually' and 'likely' concern me ?

I might email Minelab about it. 

Thanks for the pertinent links ?

Yup, legal talk, they can never say 100% definitely as there are variables ?

Cases like someone has never taken their detector in the water during the warranty, their warranty expires and they go for a dip with it 6 months after the warranty is out and it drowns the first time in the water are the sort that are VERY likely to be replaced under the consumer guarantees act. 

Here is another little known tidbit....

Return costs

If the business confirms that the product does have a problem, it must reimburse the consumer for any reasonable return costs they have already paid.

Consumers should keep receipts for postage or transport costs so that they can be repaid by the business.

And here is their problem solver to work out if your situation is likely to be covered by the guarantees act above and beyond the warranty.

https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel/repair-replace-refund-cancel-problem-solver#wizardReportAProblem:1

If your dispute doesn't go to plan you can submit it to the ACCC for them to take over on your behalf and they'll work out is it's a suitable situation for them dealing with the company on your behalf.

[Northeast]

7 minutes ago, phrunt said:

Consumers should keep receipts for postage or transport costs so that they can be repaid by the business.

Again, thank you ?

It has been annoying me a bit that when I do send the GPX 6000 11" coil back for a replacement (cracked ears and cracked at the lead insertion point) I have to pay the postage.  I'll send the postage costs with it now ?

[phrunt]

Previously in my job in Australia I was dealing with this stuff all the time.

Yup, just send a letter in the box with a copy of the postage costs and your bank account details and postal address so they can reimburse you, they'll probably send you a cheque in the post that takes a week to cash to annoy you ?

 

[DSMITH]

On 2/7/2023 at 3:50 PM, Gerry in Idaho said:

No need to apologize at all my friend.  I totally understand those who don't want to wait.  I'm just trying to get an idea of how many people actually purchased from Cabale's, which then was a lost sale to a dealer.

Minelab asks of us dealers to start promoting the Manticore.  We do so, but when they start shipping, it seems some Sporting Goods Stores get more than the exact same people who are asked to promote it.

A while back, Minelab had a class to show dealers how to sell on Amazon.  I thought that was strange, since I used to be told Minelab is a premium product and they'd never go big box.  I guess Minelab is testing the waters and then who knows, they cut out the dealers totally.

Step by step it is slowing looking that way.

 

You are not the first dealer that has said Cabelas received a ton of the Manticore's Gerry

was speaking to a dealer that will be selling the Quest V80 which I am interested in and they also stated as you stated about the Manticore, I can PM you the dealers name if you would like

[DSMITH]

15 hours ago, GB_Amateur said:

How did you fall from 2nd to 3rd?

Man I was just about to ask the same question LOL I would have told that dealer to take a flying leap off a vary high cliff and to stick it up his behind