Garrett & Minelab Customer Service

[Dain Blackburn]

I just got my Axiom back from Garrett. I will be testing it in a few days when I get home. It was not detecting my gold test piece and on a bullet

it would only detect on the back of coil. There was no paper work at all to tell me what they did. I didn't like that.

 

[Rick Ray]

I am also impressed with Garrett's warranty repair. I had to send my back because the 11" Mono coil had evidently shorted out. I spoke to the repair center and ended up sending my entire Axiom package back and asked that they ensure that everything was okay. I am really glad that I did. They replaced the control panel and all three coils,  I had bought an 11" DD, in addition to the 13" DD and 11" Mono. They had it fixed and back to me within 5 business days! The icing on the cake was when they informed me that Garrett had increased the Axiom warranty from two years to three years. I am super happy that they strongly stand behind their product.

My only quibble was that I wish that I had received a copy of the work performed order . On my first trip out after receiving my Axiom back, I found a nice gold teardrop nugget. My quibble was consumed by the results. Great warranty, great machine.

[1515Art]

8 hours ago, Dain Blackburn said:

I just got my Axiom back from Garrett. I will be testing it in a few days when I get home. It was not detecting my gold test piece and on a bullet

it would only detect on the back of coil. There was no paper work at all to tell me what they did. I didn't like that.

 

Dain, I’m confidant in the end you’ll be pleased with your Axiom, did you let them know this lack of feedback was an issue for you, I’m sure they will get back to you with an answer if you let them know you’d like more information about your repair.

[1515Art]

Garrett very apologetically emailed me this morning about the shipping issue and offered to take it back and said they would replace the arm cuff and make sure everything was OK. I declined returning my detector explaining that was most likely just unnecessary extra work for both of us. I also explained my intent was to establish for my record what had happened in case some problem related future issue were to occur and that I preferred they send me a replacement arm cuff I could have on hand if my repair were to ever fail. Garrett replied a short time later acknowledging my message and a new arm cuff with screws is on its way. I continue to be pleased there is little more I could ask of them.