Thegoldenone Posted February 18, 2018 Share Posted February 18, 2018 On the video I watched this morning that got deleted the guy talked to the Minelab service center and one of the first things they asked him to do was a total reset back to factory preset... he also said they told him they keep extra units in case there's any problems so they'll be a fast turn around! 2 Link to comment Share on other sites More sharing options...
Chase Goldman Posted February 18, 2018 Share Posted February 18, 2018 21 minutes ago, Thegoldenone said: On the video I watched this morning that got deleted the guy talk to the Minelab service center and one of the first things they asked him to do was a total reset back to factory preset... he also said they told him they keep extra units in case there's any problems so they'll be a fast turn around! Great so those still waiting for their units are behind Cabelas customers and the stockpiled units at the service center for initial failures. Not saying that the service center should not be doing that, it is just something that makes a long committed but still waiting Equinox buyer sad. 1 Link to comment Share on other sites More sharing options...
Thegoldenone Posted February 18, 2018 Share Posted February 18, 2018 That's exactly how minelab has made me feel.... Minelab has my mind but they'll never have my heart! 1 Link to comment Share on other sites More sharing options...
DDancer Posted February 18, 2018 Share Posted February 18, 2018 Actually its a pretty good plan of action for the service centers Chase. I doubt what they have in stock would make a dent in the current waiting lists and fast turn around is what is expected by customers. Rather not hear the gnashing of teeth personally. 3 Link to comment Share on other sites More sharing options...
Norm S Posted February 18, 2018 Share Posted February 18, 2018 The service centers should have a few Equinox in stock to service defective detectors.. I wouldn't expect anything less.. I would sure hate to be one of the 1st to get an Equinox then have something go wrong with it and send it in for repair to be told we need to replace it but you have to wait until all the pre orders are filled.. After all the pre release hype and the frustrations people are experiencing at the moment you sure as heck don't want to hear about bad service.. 3 Link to comment Share on other sites More sharing options...
Chase Goldman Posted February 18, 2018 Share Posted February 18, 2018 3 hours ago, DDancer said: Actually its a pretty good plan of action for the service centers Chase. I doubt what they have in stock would make a dent in the current waiting lists and fast turn around is what is expected by customers. Rather not hear the gnashing of teeth personally. Yep. I know and agree. That's why I ensured that I said "not saying the service center should not be doing that" The service center is doing the right thing. My point was that beside the Cabelas thing that is another sucking sound against the small number of produced and delivered units, so far, that makes it harder for ML to meet it's latest promise to fulfill all preorders by end of March. Sad, not mad (well except for the Cabelas thing, lol). I am hoping the ML allocation to the NA service center is separate from the sales allocation and does not count against the overall number of units FB receives for fulfilling preorders because having to quickly turn around turned-in failed units may quickly overwhelm and deplete the service center's repair stock. That is because it is commonplace for new production runs of sophisticated electronics to have a high incidence of "infant mortality" ("dead on arrivals" and failures after very short periods of operations). It is an electronics thing (there are always a given number of failed electronic components in every batch and the number goes up as the device becomes more sophisticated and uses a high number of discrete components) and not unique to Equinox or even ML. Plus the inevitable coil failures (which might be the above issue). This is going to really test the service center like never before. Fortunately, I know Keith and company are up for the task. Link to comment Share on other sites More sharing options...
Mike_P Posted February 18, 2018 Author Share Posted February 18, 2018 UPDATE: I am happy to say that after a factory reset and running it or about 2 hours this morning, no more shutdowns. Now I just need to get on some good ground to search. All I am finding around the house are modern bullets, old plow blades, and shotgun brass. I did find one old shotgun brass that from what others have posted online could make it 100 years old. 5 1 Link to comment Share on other sites More sharing options...
Chase Goldman Posted February 18, 2018 Share Posted February 18, 2018 Great news Mike! Hopefully, just a one off gremlin. Link to comment Share on other sites More sharing options...
Thegoldenone Posted February 18, 2018 Share Posted February 18, 2018 That's great! And I think that'll be the answer for most problems is to do a factory reset first! Link to comment Share on other sites More sharing options...
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