midalake Posted July 29, 2022 Share Posted July 29, 2022 OK, thought it was me but it is not. Shut down my remote yesterday with half the power left. Just went to power it up and it is dead. So the remote is discharging when turned off. Does anyone have the contact for XP United States service? Thanks. Link to comment Share on other sites More sharing options...
Gary XP Posted July 29, 2022 Share Posted July 29, 2022 Sorry to hear that, if you go onto the official XP web site you will see where to buy. XP importers are all listed. Link to comment Share on other sites More sharing options...
Chase Goldman Posted July 29, 2022 Share Posted July 29, 2022 Detector Electronics Corp. 23 Turnpike Road Southboro, MA 01772 508-460-6244 Link to comment Share on other sites More sharing options...
midalake Posted July 31, 2022 Author Share Posted July 31, 2022 Yup, confirmed today again. 1/2 battery left yesterday and this morning not enough battery to even power the machine on. Will let everyone know how the replacement goes! 🙄 Link to comment Share on other sites More sharing options...
Jeff McClendon Posted July 31, 2022 Share Posted July 31, 2022 Thanks for letting us know Dave. Good luck. Link to comment Share on other sites More sharing options...
Chase Goldman Posted July 31, 2022 Share Posted July 31, 2022 Dave, So keeping the bone phones plugged in is not draining power shut down? That was a good thought even if it turned out to be a red herring. Link to comment Share on other sites More sharing options...
midalake Posted August 13, 2022 Author Share Posted August 13, 2022 On 7/31/2022 at 10:38 AM, Jeff McClendon said: Thanks for letting us know Dave. Good luck. The remote was shipped yesterday............ Link to comment Share on other sites More sharing options...
midalake Posted August 19, 2022 Author Share Posted August 19, 2022 I paid $10 to ship to them, and they are charging $24.26 for return shipping. Found this out today. Link to comment Share on other sites More sharing options...
Jeff McClendon Posted August 19, 2022 Share Posted August 19, 2022 Unbelievable amount for return shipping just the remote. They must have a minimum shipping rate with a major carrier other than USPS or they are shipping it one day fully insured.... Link to comment Share on other sites More sharing options...
midalake Posted August 19, 2022 Author Share Posted August 19, 2022 11 minutes ago, Jeff McClendon said: Unbelievable amount for return shipping just the remote. They must have a minimum shipping rate with a major carrier other than USPS or they are shipping it one day fully insured.... I am unsure where I am in the warranty process? I have received no correspondence other than a return shipping label created for $24.26 [UPS] Link to comment Share on other sites More sharing options...
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