Steve Herschbach Posted February 14, 2017 Share Posted February 14, 2017 I am sorry to hear that Norm. First step contact dealer you purchased it from. These days dealers do not seem interested in helping their customers but there are exceptions. As far as I know Kellyco is the only service center in the U.S. but that is under review now and there may be other options. Here is the next place to go after contacting your dealer: For all customers in USA, Canada, Mexico, Central America and South America: please call your Service Centre for guidance on which of our Authorised Service Centres will be able to assist you. Minelab Americas 1938 A University Lane Lisle, IL 60532 Service Centre: 1-877-SOS-MLAB (1-877-767-6522) E: service@minelabamericas.com 1 Link to comment Share on other sites More sharing options...
normmcq Posted February 14, 2017 Author Share Posted February 14, 2017 Thank you Steve and everyone else that has attempted to help me. I will call my dealer and Minelab Americas and will keep you informed of how it was handled. Norm Link to comment Share on other sites More sharing options...
fredmason Posted February 14, 2017 Share Posted February 14, 2017 Norm; since the detector is brand new I would ask for a shipping tag...you should not have to pay when the thing has hardly been used...worst case they can say...are you #$%^ kidding! Link to comment Share on other sites More sharing options...
normmcq Posted February 14, 2017 Author Share Posted February 14, 2017 Update I took Steve's advice. Talked to my dealer, then Minelab service. Minelab service (Kelleyco) said it should be treated as an out of box failure. I then called my dealer back with to info I had. He then called Minelab Americas. Between my dealer and Minelab, my defective detector is on its way back and a new one on its way back to me tomorrow. Minelab is paying the freight both ways. I am happy to say, I think I have a great dealer and Minelab made it happen. Norm 8 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted February 14, 2017 Share Posted February 14, 2017 Excellent! That's the way it is supposed to work! Link to comment Share on other sites More sharing options...
Guest Tnsharpshooter Posted February 15, 2017 Share Posted February 15, 2017 This is called great service. Kudos to your dealer and the manufacturer. Link to comment Share on other sites More sharing options...
mn90403 Posted February 15, 2017 Share Posted February 15, 2017 Norm, I have had great service from Minelab in the past on my 5000. I had an intermittent display problem and when I spoke with them they replaced the board and sent it back to me at no charge. I'm glad yours worked out the same way. Mitchel 1 Link to comment Share on other sites More sharing options...
strick Posted February 16, 2017 Share Posted February 16, 2017 I had a feeling they would do that...glad to hear. strick Link to comment Share on other sites More sharing options...
goldbrick Posted February 18, 2017 Share Posted February 18, 2017 Glad it worked out for you Norm. The CTX is a great detector. Link to comment Share on other sites More sharing options...
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