Steve Herschbach Posted June 28, 2020 Share Posted June 28, 2020 Now that White’s has closed the factory in Sweet Home, these are the officially designated places to have warranty work and service done. Garrett has purchased White's, and will continue to support the product, with manuals here. Centreville Electronics (East Coast) 9437 Main Street Manassas, VA 20110 (888) 645-0202 (703) 367-7999 Fax: (703) 367-0868 bobnpaul@centrevilleelectronics.net www.centrevilleelectronics.net Centreville Electronics Northwest (West Coast) 1550 Maple Pl. Lebanon Oregon 97355 (541)409-7263 www.centrevilleelectronicsnw.com centrevilleelectronicsnw@gmail.com Canada Ed Sebulski 21920 44A Avenue Langley, British Columbia, Canada V3A 9J3 604-532-8153 Use this Service Center for Older Water Detectors Specializing in repairing legacy White’s water detectors. Please call for other repairs. Warren’s Repair Center Freeport, Florida (850) 835-3344 warren32439@gmail.com Europe At last report the White’s facility in Scotland closed in November and is no longer accepting items for service: White’s Electronics (UK) Ltd 35J Harbour Road Inverness Scotland IV1 1UA Email: info@whites.co.uk UK Customers: 01463 223 456 International Customers: +44 1463 223 456 5 1 Link to comment Share on other sites More sharing options...
xlbsa Posted July 2, 2020 Share Posted July 2, 2020 How do overseas users obtain warranty service? White’s has no further announcement about that? 1 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted July 2, 2020 Author Share Posted July 2, 2020 So far there has been almost no official information from White’s, including information about any other service centers being available. Link to comment Share on other sites More sharing options...
Ridge Runner Posted July 2, 2020 Share Posted July 2, 2020 I’m wondering if detector is still under warranty and sent to repair center well Whites cover cost still ? It’s lots of dealers and distributors out there with Whites detectors in stock with accessories and they too may not be happy about this closing either. Whites closing is like loosing a old friend being I started with them in 66 . Chuck 1 Link to comment Share on other sites More sharing options...
Jim in Idaho Posted July 2, 2020 Share Posted July 2, 2020 I gotta tell you guys, it isn't looking good on the warranty front. I called Whites on my falsing GM24K 6 x 10 2 weeks ago. They immediately sent me to Centreville. Paul at Centreville doesn't have the coils. So, he said he'd get in touch with Whites and see what they wanted to do, and call me back. Never heard anything so called Centreville this morning. Paul said to call Whites again, and talk to Todd, if possible. The auto phone answers, and there's no way to talk to Todd, and no choice for warranty service. I left a message for Jack Blanchard (the guy that originally sent me to Centreville with my problem).He has yet to call back. I'm starting to feel like a ping pong ball. Jim 1 3 1 Link to comment Share on other sites More sharing options...
Glenn in CO Posted July 2, 2020 Share Posted July 2, 2020 This doesn't look good. I'm glad I'm not a dealer anymore because the existing dealers and distributors are going to take the brunt of this and be dealing with angry customers wanting answers. Hopefully they will get this all ironed out and keep what's left of there good name intact. Link to comment Share on other sites More sharing options...
Jim in Idaho Posted July 2, 2020 Share Posted July 2, 2020 I haven't given up hope yet. Paul at Centreville seems like a good guy, and I'm hopeful he'll get this straightened out. The big problem is there may be no coils that aren't attached to a detector. Not sure what would happen if that was the case. Jim Link to comment Share on other sites More sharing options...
Steve Herschbach Posted July 2, 2020 Author Share Posted July 2, 2020 Well on top of White’s closure, we have pandemic shutdowns plus 4th of July holiday. Not a good time to be trying to find people and get answers. 2 Link to comment Share on other sites More sharing options...
Jim in Idaho Posted July 2, 2020 Share Posted July 2, 2020 The good thing is I started early... My warranty is good through September. The bad thing is I started late... This coil was bad from the getgo, and I didn't want to be a finicky customer, so tried to live with it. I should have complained right at the start. No good deed goes unpunished, as they say. Jim 2 2 Link to comment Share on other sites More sharing options...
Jim in Idaho Posted July 2, 2020 Share Posted July 2, 2020 And, to ice the cake, Centreville does not repair coils. If I can't get a replacement from Whites, I'm going to have to try and fix it myself. No way I'd go back to my local dealer. He gave me a REALLY good deal on this machine, with both coils, because I'm a military vet. I can hardly repay that by demanding some money back. Jim Link to comment Share on other sites More sharing options...
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