Steve Herschbach Posted July 12, 2020 Share Posted July 12, 2020 I agree Jim. I was on the other hand specifically answering the GMX question. I've got three White's detectors right now and am not losing sleep over any of them. 1 Link to comment Share on other sites More sharing options...
kac Posted July 12, 2020 Share Posted July 12, 2020 At least they keep in contact with their customers and didn't just close the doors and tell everyone to go home without warning. 2 Link to comment Share on other sites More sharing options...
Dances With Doves Posted July 12, 2020 Share Posted July 12, 2020 I think I will just take it on the sand bars where it will not be submerged to long and just barely under the water also did they not make the mx sport more durable after the early disaster release? Link to comment Share on other sites More sharing options...
Jim in Idaho Posted July 12, 2020 Author Share Posted July 12, 2020 Ya know guys, I was a little concerned about my warranty right after Whites made their announcement, because when I called I got sent elsewhere. I stayed concerned until Paul at Centreville told me he'd act as my go-between to the factory until my warranty issue was resolved. This again proved the wisdom of not hiding from your creditors when you're in business. I was given that advice decades ago when I started my own business. I never forgot it. Your customers will put up with far more than you would imagine, assuming you maintain contact with them. When communication fails, people ALWAYS assume you're trying to screw them. A good lesson in business management. And a warranty is the same as a credit to your customer. When you owe the customer a warranty, the customer is your creditor until that warranty expires. Jim 1 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted July 12, 2020 Share Posted July 12, 2020 58 minutes ago, Dances With Doves said: I think I will just take it on the sand bars where it will not be submerged to long and just barely under the water also did they not make the mx sport more durable after the early disaster release? Yes, fixes were applied as issues arose, and a GMX would have all of those. I'd not touch a used first year MX Sport with a ten foot pole. 2 1 Link to comment Share on other sites More sharing options...
karelian Posted July 13, 2020 Share Posted July 13, 2020 A long time White's user I have not yet had to take a machine in for repair. So far so good. They seem to soldier on, I do nurse them but it helps they were well built from the start. The question of warranty and repair was considered when I ordered my GMX, a gamble perhaps but given my experience with White's not a big one. Perhaps the real issue is one of trust. They may be down and out but White's has over the decades earned my trust. White's reputation for quality products supported by repair and service is second to none. They have nominated a repair centre and by all indications continue to do the right thing by their customers. Again, they will be missed. Read a lot of reviews on the 24k and also on the MX Sport. Watched videos of White's people dropping and abusing the MX Sport to demonstrate the build quality and durability. Issues with the MX Sport seemed to be progressively sorted out. As Steve mentioned most issues were resolved well before the GMX was released. The 24K seemed right from the start. So this hybrid machine, the GMX should last for some time. It will be a crevicing detector and will see mud and dirt, very cold mountain water but I do not envisage it being used underwater. Not because of the machine but because of the users aversion to ice water.. unless there is a hot sauna ready and waiting. Only questions that remained in my mind were not quality or durability, just weight and balance. Weight is no more than an MXT and balance with the smaller coils provided should be fine. Did note some thought the MX Sport was a bit nose heavy, hence my concerns. The only parts I ordered were coil covers and a spare battery holder.. In the future I see a multi frequency machine, waterproof, light and durable. It will replace a number of my machines and it will probably be a MInelab Equinox or its successor.. I enjoy my White's but I'm not blind to the future and not afraid to embrace it. All the best. 4 Link to comment Share on other sites More sharing options...
Detector Collector Posted January 6, 2021 Share Posted January 6, 2021 Garrett has acquired White's Electronics and will honor any and all warranties. Service and repair of White's detectors will also be handled by Garrett. 1 Link to comment Share on other sites More sharing options...
Steve Herschbach Posted January 6, 2021 Share Posted January 6, 2021 Welcome to the forum. This is an old thread long since addressed by more recent threads and events. Garrett is not repairing the machines themselves. See the post pinned at the top of this forum for service contact information. Link to comment Share on other sites More sharing options...
.thumb.jpg.ac5e8ee36e43bcab745dbc623fcf1874.jpg)
.thumb.jpg.8761b3d9b3da119b9e6d1912f67275ad.jpg)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now