Warranty Service On The GPZ

[normmcq]

From the looks of that truck, I think he had help from a local!

                                                                           Norm

[nvchris]

Yes, I had local help and guided hunters. It was taken on Public lands. Actually the guide is a world class big game guide who gets $10,000 just to say hello to clients, my cost a dinner @ Olive Garden  

 

Back to the topic,

 

Two phone calls (answering machine) one last Thursday and one today to ML west have not been returned. 

Simple inquire that could have been answered in a few seconds.

 

Cant be bothered or too busy? 

[Quick]

338!!! no wonder there are only four quarters in your truck.

You can't bug Minelab they are doing surgery on your beloved detector.

[normmcq]

 If they are repairing 40% of the ZEDS they are too busy to answer the phone. LOL

                                                                    Norm

[nvchris]

The thing that prompted the second call was who signed for the delivery.

 

It was sent with signature confirmation, the signer's signature was U UPS.

 

​So I have no idea if ML west got the shipment or not. 

[LuckyLundy]

Chris,

I sent my GPX to that address a few years back. With the same problem your having! No confirmation that they even received my detector and no phone call for a couple weeks, finally called Chicago and they couldn't contact this guy. I finally sent my Brother there to check it out and it was one of them places that rent mail boxes...kind of shady! He finally contacted me, after I was raising hell with Chicago that my detector was being sent back to me that day. I gave him and ear full and a bad review to Chicago...but he still has the contract...lol. Surprised Minelab, hasn't sent you a new detector out. Seen less problems with the GPZ and new unit was sent out pronto. Good luck

Rick

[Steve Herschbach]

Not a good start. A call to Chicago raising concerns may be in order. You should not have to wait for call back on a 10K detector. In this day and age same day response should be the norm or perhaps next business day at minimum.

I was a service manager for a couple years and I found people were very forgiving of just about anything as long as I kept them informed in a timely fashion. It is all about communications, something companies give lip service to but few manage to do well.

[flakmagnet]

I know you have a separate thread for issues with Minelab Steve,

but this is such a flawed way to run a business; lack of communication with your customers.

And it can easily be changed, it just takes some care.

[Steve Herschbach]

What I discovered in service was that I could turn my worst customers into my best. The people who had products that had major issues. You guys ain't seen nothing. Try dealing with people when their brand new $18,000 snowmobile engine blows up in the middle of nowhere Alaska or the motor on their $200,000 boat craps out. Boats in particular are just horrible, every brand new fiberglass boat made is just rife with warranty issues. In any case these people would come in screaming and threatening legal action.

 

I did not just take care of them I did countless things that went above and beyond to make sure they got their problems fixed. More often than not those people with the worst problems became not only some of our best customers going forward, but some helped out as extra sales staff at shows. The secret is no secret at all. Under promise and over deliver and most of all - communicate, communicate, communicate!