Finally Minelab Take Responsibility For Screwing Up The GPX 6000 Speaker

[goldenoldie]

Hopefully a similar video as GotAU showing the difference before the update and then after the update with both the Speaker and then the Wi-Fi headphone that came with the 6000. 

[GotAU?]

@jasong

Hi Jason,

How did you send your 6000 back to US Minelab, did you just send them the main  box like illustrated in Simon’s post or the entire unit with the 1st rod and control pod still attached, and a battery and coil?

The person who sent me the return information didn’t seem to know about the tear down info Simon posted and just sent a generic service letter that asks for battery and coil to also be sent and does not mention the tear down information and requires quite a longer box for shipping!

Thanks, I appreciate your help!

PS: By the way, I think your inbox is full (or disabled?) as I couldn’t PM you about this….

-Anthony

[phrunt]

Wow, they want your battery and coil too? here they specifically only want the back control box, perhaps in the US they're going to test everyone's coil for faults and ear cracks too while it's there, that's good service.

I'm shipping mine off tomorrow.

[GotAU?]

3 hours ago, phrunt said:

Wow, they want your battery and coil too? here they specifically only want the back control box, perhaps in the US they're going to test everyone's coil for faults and ear cracks too while it's there, that's good service.

I'm shipping mine off tomorrow.

No I think it was just a generic service letter, same thing they send for all detectors. Yours was much more specific for just the issue. I guess I’ll have to wait and see what I get. I’m just hoping to save a lot of money on shipping by only sending the box.

[jasong]

1 hour ago, GotAU? said:

@jasong

Hi Jason,

How did you send your 6000 back to US Minelab, did you just send them the main  box like illustrated in Simon’s post or the entire unit with the 1st rod and control pod still attached, and a battery and coil?

The person who sent me the return information didn’t seem to know about the tear down info Simon posted and just sent a generic service letter that asks for battery and coil to also be sent and does not mention the tear down information and requires quite a longer box for shipping!

Thanks, I appreciate your help!

PS: By the way, I think your inbox is full (or disabled?) as I couldn’t PM you about this….

-Anthony

Sorry yeah I keep having to clear stuff out of my inbox. It doesn't notify me when fills back up.

I just sent my control box and coil , no battery or shafts. Tore down via Simon's Minelab instructions. Only sent coil to make sure it checked out and to eliminate one potential problem in the event I need to do further diagnosis, but I don't think it's necessary. 

I wanted to next day air it so I reduced the weight as much as I could.

[GR Guy]

Only the control box. If you aren’t confident taking this off then send the whole detector.

[GotAU?]

7 hours ago, jasong said:

 

I just sent my control box and coil , no battery or shafts. Tore down via Simon's Minelab instructions. Only sent coil to make sure it checked out and to eliminate one potential problem in the event I need to do further diagnosis, but I don't think it's necessary. 

I wanted to next day air it so I reduced the weight as much as I could.

That next day must’ve been expensive! I just sent them only my control box the same way you did via UPS freight with full insurance and it cost $170. ?  It would’ve cost a lot more if I had to include all that other stuff like that generic letter asked.

I also emailed them a copy of what Simon posted and a link to my video, hopefully that helps them diagnose the problem and agree that it needs the new hardware update.

[jasong]

29 minutes ago, GotAU? said:

That next day must’ve been expensive! I just sent them only my control box the same way you did via UPS freight with full insurance and it cost $170. ?  It would’ve cost a lot more if I had to include all that other stuff like that generic letter asked.

I also emailed them a copy of what Simon posted and a link to my video, hopefully that helps them diagnose the problem and agree that it needs the new hardware update.

I ended up sending 2 day USPS, they told me since it was past 10am that 1 day and 2 day both get there Saturday so just do 2 day instead. It was like $50. Someone did pick it up Saturday at Detector Center. I didn't send with any but the included basic insurance. I'd fight that fight if it got lost.

ML should be sending us FedEx prepaid labels since this was their mistake and we have no option to get it fixed or replaced at a dealer locally. These control boxes probably don't cost much more than $200 to manufacture based on the internal photos, so it's senseless IMO to make us pay that much to mail it back to them so they can fix their own mistake. They could have a local dealer exchange whole control boxes locally for probably the same price we have to pay just in postage. Or train them to replace main boards. 

We don't have Consumer Reports anymore. We have forums, YouTube, etc. So some might find my stands or actions silly, but I still believe in corporate accountability, and 1 inch taken this year is a mile taken next when a company thinks no one cares anymore.

[Skookum]

My baby just went in the mail, today. I sent the upper shaft, battery, and coil. The coil had developed horizontal cracks in the ears, which is why it went, too. The repair letter said that they like to test it with the battery.  UPS Ground, including the box and packing: $60. UPS Ground, including the box, packing, and insurance: $230. I agonized a bit over the price, but decided that I would really regret buying a new detector instead of having bought insurance. It probably would’ve been cheaper and faster through USPS, but UPS does all the work.