Finally Minelab Take Responsibility For Screwing Up The GPX 6000 Speaker

[matt]

7 hours ago, jasong said:

Minelab's US site finally put the fix online, it's under the newly added "updates" tab on the 6000 page: https://www.minelab.com/usa/metal-detectors/gpx-6000 (I can't link to the updates tab directly, you'll have to click the tab)

So in case anyone was waiting to see if it was legit, or officially sanctioned, or whatever...it is. I think it's hilarious they still say "infrequent cases" though, as if it doesn't affect almost every 6000 out there built up until Sept or whenever.

Hopefully they pushed the update to rest of the world now too.

Thanks Jason for the info!

[matt]

7 hours ago, Jeff McClendon said:

I paid postage from me to Detector Center Minelab Repair.....I just used USPS Priority Mail for around $20 US.

Detector Center are paying for the postage back to me using the same USPS Priority Mail method.

So the repair cost me $20 in postage and I was without my GPX 6000 for about 2 weeks.........no big deal for me and well worth it hopefully.

Did you send it Priority mail with or without insurance? I swore never to end anything of value through USPS again since having my package of gold and platinum stolen by a USPS employee and they didn't cover my loss even with insurance...

[afreakofnature]

Insurance would be outrageous.  If its still under warranty and breaks in transit just send it back for repair ?

[strick]

8 hours ago, Jeff McClendon said:

I was notified today that the speaker upgrade repair was completed and my GPX6000 battery/power compartment is on its way back to me with return postage paid by Minelab. 

same here we must have sent ours in at the same time as mine was there about 2 weeks as well. 

strick 

[matt]

1 hour ago, afreakofnature said:

Insurance would be outrageous.  If its still under warranty and breaks in transit just send it back for repair ?

Doesn't help if a USPS employee opens the package and steals your detector...

[afreakofnature]

21 minutes ago, matt said:

Doesn't help if a USPS employee opens the package and steals your detector...

True enough.

[afreakofnature]

So I emailed Minelab about a month ago in regards to this thread and even linked the thread so they could read about it.  I thought I would share the response that I received a today (a month later).

Hi Brian,

Thank you for reaching out to us with your concerns regarding the GPX 6000 and apologise about the delayed response.
With all new products (including the GPX 6000) faulty items are all returned to our engineering team via our authorised service centres to have a route cause analysis performed on them to determine the cause of the fault. This then gives us the information required to make any changes if necessary.

We have not recalled the GPX 6000 in Australia or anywhere else globally. Product recalls are reserved for issues surrounding safety threats or hazards that can injure people. The speaker in the GPX 6000 does not posses any safety threats or concerns of any nature so this update does not fall into that category.

The use of headphones is always suggested by Minelab and when using headphones there will be no difference between a current GPX 6000 that has had the speaker mod performed and one that does not have the mod performed.
We needed to be sure that the speaker mod we have been performing in Australia would expect as performed prior to releasing it globally. After thorough testing by both our engineering teams and Australian customers we have provided our global service centres with the information and parts required to perform the speaker mod.

Please contact our US service centre (Detector Center) directly to have the mod performed on your detector.
To start this please click the below link to their website and fill in the details.

ASC Contact Form

You will need the below information:

• Detector Model
• Serial Number
• Address
• Phone Number
• Email Address

After completing the form, Detector Center will contact you directly via your specified email or phone and advise of the next steps.

As stated above all issues have been forwarded to our engineering team, sorting out issues with any products does unfortunately take time. If you have cracks in your coil it can be replaced under warranty by contacting Detector Center.

We constantly monitor the repairs and replacements from our global service centres to provide our customers with the best products we can. This is why we offer a 3 year warranty on our higher end products. We stand behind them and if there are issues we get them fixed, this does unfortunately take longer than what most people realise.
It takes time to get the faulty product back to our engineering team, time to determine the route cause of the issues, time to make any changes or adjustments, time to re-develop tooling, time to re-produce product and time to get it out to customers/dealerships.

If you do have any further questions or need any further assistance please contact me back.

--
Kind regards;
Jason
Minelab Customer Care

[Jeff McClendon]

1 hour ago, matt said:

Did you send it Priority mail with or without insurance? I swore never to end anything of value through USPS again since having my package of gold and platinum stolen by a USPS employee and they didn't cover my loss even with insurance...

Insurance upper limit is $500 so I bought that. The actual shipping cost was $16 and change.

I followed the take apart instructions originally provided by Minelab that phrunt posted early on in this thread and the power/speaker unit fit in a medium sized box that I provided. It would not fit well in a USPS Priority Mail flat rate Medium or Large box since those boxes were not quite tall enough for my liking.

I have been selling on Ebay since 2000. I have shipped thousands of items safely and securely using the United States Postal Service. There have only been a few exceptions and those have mostly been using Fedex SmartPost where Fedex AND the USPS handle delivery together. The worst damage and loss has been from UPS during those 22 years from my experience but I still use them too. Cow Dung happens.

Sorry you have had such really bad luck with USPS Matt.

[Jeff McClendon]

12 minutes ago, afreakofnature said:

So I emailed Minelab about a month ago in regards to this thread and even linked the thread so they could read about it.  I thought I would share the response that I received a today (a month later).

Hi Brian,

Thank you for reaching out to us with your concerns regarding the GPX 6000 and apologise about the delayed response.
With all new products (including the GPX 6000) faulty items are all returned to our engineering team via our authorised service centres to have a route cause analysis performed on them to determine the cause of the fault. This then gives us the information required to make any changes if necessary.

We have not recalled the GPX 6000 in Australia or anywhere else globally. Product recalls are reserved for issues surrounding safety threats or hazards that can injure people. The speaker in the GPX 6000 does not posses any safety threats or concerns of any nature so this update does not fall into that category.

The use of headphones is always suggested by Minelab and when using headphones there will be no difference between a current GPX 6000 that has had the speaker mod performed and one that does not have the mod performed.
We needed to be sure that the speaker mod we have been performing in Australia would expect as performed prior to releasing it globally. After thorough testing by both our engineering teams and Australian customers we have provided our global service centres with the information and parts required to perform the speaker mod.

Please contact our US service centre (Detector Center) directly to have the mod performed on your detector.
To start this please click the below link to their website and fill in the details.

ASC Contact Form

You will need the below information:

• Detector Model
• Serial Number
• Address
• Phone Number
• Email Address

After completing the form, Detector Center will contact you directly via your specified email or phone and advise of the next steps.

As stated above all issues have been forwarded to our engineering team, sorting out issues with any products does unfortunately take time. If you have cracks in your coil it can be replaced under warranty by contacting Detector Center.

We constantly monitor the repairs and replacements from our global service centres to provide our customers with the best products we can. This is why we offer a 3 year warranty on our higher end products. We stand behind them and if there are issues we get them fixed, this does unfortunately take longer than what most people realise.
It takes time to get the faulty product back to our engineering team, time to determine the route cause of the issues, time to make any changes or adjustments, time to re-develop tooling, time to re-produce product and time to get it out to customers/dealerships.

If you do have any further questions or need any further assistance please contact me back.

--
Kind regards;
Jason
Minelab Customer Care

So basically, this upgrade is a no harm to humans or animals recall. This issue won't hurt you physically (might piss you off though) but it is still messed up. Plus, I am not buying that statement saying using headphones there won't be any difference in performance between a speaker upgraded GPX 6000 and one that hasn't been upgraded.