Steelheader Posted July 11, 2022 Author Share Posted July 11, 2022 If he had just responded to my inquiry messages, explaining that he was behind on orders, or on vacation, or feeling under the weather or any other reasonable explanation, and that my order was still coming, I would have been fine with that. But to just ignore me was not OK. I felt that my only recourse was to go through PayPal and start a claim with them. And that’s when I finally got a response from him with tracking information. 2 Link to comment Share on other sites More sharing options...
Skate Posted July 11, 2022 Share Posted July 11, 2022 I finally got my tracking number late last night as well. Single man operation is not an excuse. You offer things for sale and encourage your customers by charging for expedited shipping you have no leg to stand on. Email works all over the world now and even at night and on weekends. 5 Link to comment Share on other sites More sharing options...
FirstNation Posted July 11, 2022 Share Posted July 11, 2022 Just got my notice and tracking number as well. He must have been behind in production or had that many orders. Link to comment Share on other sites More sharing options...
Chase Goldman Posted July 12, 2022 Share Posted July 12, 2022 17 hours ago, Skate said: I finally got my tracking number late last night as well. Single man operation is not an excuse. You offer things for sale and encourage your customers by charging for expedited shipping you have no leg to stand on. Email works all over the world now and even at night and on weekends. To be clear, never said it was an excuse, I wanted to make sure people knew "them" was a one guy operation to put order fulfillment times in perspective. I stated clearly in my post that even one person operations need to at least communicate early and often what is going on or lose sales, totally agree on that point. That means when you hang up a shingle as a business run by one person or with 1000 employees you had better at least be answering customer emails quickly whether you are on vacation, sick, or whatever. Especially true for one person ops when quick turnarounds are difficult if product demand surges or when you're sick, on vacation etc. All the more reason to, if anything, communicate MORE frequently than bigger businesses because you will more likely be in a situation where your ability to supply product doesn't meet the expectations of those used to dealing with bigger operations. We have a few one guy business that regularly advertise and post in this forum and who have excellent customer focus and comms. It can be done by one person, provided you are committed to the customer and, thereby, commited to the success of your business. 2 Link to comment Share on other sites More sharing options...
okara gold Posted July 12, 2022 Share Posted July 12, 2022 I purchased a coil ear stiffener for the Equinox from Doodads and after a few months' time it broke. I sent a nice email to Don with a picture of the broken stiffener. He said... "I sure will take care of you with the warranty." I never received another replacement even after sending a couple more emails several weeks apart politely asking if it was going to be sent... Yes or No?. No reply from him. It's not the money but the poor business practice. End of story and future Doodad purchases. 2 Link to comment Share on other sites More sharing options...
Skull diver Posted August 13, 2022 Share Posted August 13, 2022 I'm quite happy with the red clip for the remote...Actually I want another one for the original shaft cause if in the future I want to search on the wet instead to dive, I want to leave on the Anderson shaft the clip I'm using. I think "Doodads" needs just an hand for order's dispatching and customer's care and hope for them to improve. Will be a shame for a small business to close operations for easily solvable troubles. That red clip gives me peace of mind underwater, without being scared to lose the remote?. 1 Link to comment Share on other sites More sharing options...
Carolina Posted August 13, 2022 Share Posted August 13, 2022 On 7/11/2022 at 12:16 AM, Steelheader said: Finally!! PayPal contacted Detecting DooDads yesterday, and today I got a tracking number from them. So I should be getting it soon. I don’t think I will be ordering anything else from them. No more DooDads for me. My charging clip came apart first charge not to mention the time frame of waiting. Buyer beware. Link to comment Share on other sites More sharing options...
midalake Posted August 13, 2022 Share Posted August 13, 2022 On 7/12/2022 at 1:40 PM, okara gold said: I purchased a coil ear stiffener for the Equinox from Doodads and after a few months' time it broke. I sent a nice email to Don with a picture of the broken stiffener The infill plastic he uses is JUNK! Link to comment Share on other sites More sharing options...
okara gold Posted August 13, 2022 Share Posted August 13, 2022 1 hour ago, Carolina said: No more DooDads for me. My charging clip came apart first charge not to mention the time frame of waiting. Buyer beware. I sent these pictures to the owner who was surprised and promised me another one. Never received it. Link to comment Share on other sites More sharing options...
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