tom reilly Posted August 10, 2018 Share Posted August 10, 2018 What a world of difference of the level of service in the new Pa. location from Florida.I was having s lot of static and signal breakup on the wireless Avantree phones I had for my 600.I first thought it was the phones but alter testing a second pair it was clear it was the machine.Contacted the service center and they sent me a shipping label for UPS so it was no cost to me.I sent it in on a Wed. and they had it on the bench on Friday,They could not find the issue at first,so Jamie went out a got a pair of non-minelab phones and had the same issue I had.He replaced the control pod and I had it back the next Wed. .The difference from when I sent my CTX to Florida was night and day.What a great change for the better!! 2 Link to comment Share on other sites More sharing options...
Dusty Posted August 10, 2018 Share Posted August 10, 2018 It will be interesting to see how the new service perception evolves in a couple of years when these issues continue to pop up after the warranty has expired and every repair requires a $500 control pod to remedy the problem. Link to comment Share on other sites More sharing options...
Chase Goldman Posted August 11, 2018 Share Posted August 11, 2018 I did not know they were repairing EQ's at the PA repair center, thought they were being sent to the distribution/exchange center in Naperville, Illinois. Are they actually being sent to PA now for repair/exchange - is that what the shipping label said? Link to comment Share on other sites More sharing options...
Dan(NM) Posted August 12, 2018 Share Posted August 12, 2018 On 8/10/2018 at 6:03 PM, Chase Goldman said: I did not know they were repairing EQ's at the PA repair center, thought they were being sent to the distribution/exchange center in Naperville, Illinois. Are they actually being sent to PA now for repair/exchange - is that what the shipping label said? My Nox is going to Naperville on Monday, there's nothing to repair, just swapping control housings out according to Jamie @ Minelab. Link to comment Share on other sites More sharing options...
dewcon4414 Posted August 12, 2018 Share Posted August 12, 2018 I think hes talking about Ill shop not PA. To my knowledge they arent doing repairs there on the Nox. Aussie land is still gathering information on repair issues. Link to comment Share on other sites More sharing options...
Chase Goldman Posted August 12, 2018 Share Posted August 12, 2018 3 hours ago, dewcon4414 said: I think hes talking about Ill shop not PA. To my knowledge they arent doing repairs there on the Nox. Aussie land is still gathering information on repair issues. I thought so too, that's why I asked. I know the PA guys and they were not doing any Equinox work last I checked. Dan pretty much confirmed that was the case, EQX's under warranty still going to Napier. I think Tom was mistaken regarding his 600. I know PA is repairing the other ML detectors, though. Link to comment Share on other sites More sharing options...
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