Finally Minelab Take Responsibility For Screwing Up The GPX 6000 Speaker

[GotAU?]

1 minute ago, phrunt said:

It's going to take time, this sort of thing floods a service center for work, I don't know how many people they have working in the Service department at Minelab in SA but it's probably only a three if that due to workload, no point having staff sitting around twiddling their fingers, I've always had either Brendon or Jason at ML Australia when dealing with them. Their new Miners Den service agent has one person doing it, Nathan and so far people are reporting he's pretty good.  The US service agent isn't likely to have many either, they just have enough doing it to keep up with normal day to day repairs.  We have one guy in NZ doing it.  When something like this comes along they have to do the normal day to day repairs along with all these extra machines flooding in.  Expect delays and big ones especially as word gets around.  It's really not easy working in a service center when something like this happens, and you can't just pull new staff to help out of nowhere so go easy on the people doing the repairs, don't expect too much out of them I am sure they'll be doing their best.

You know, as I wrote that first post I rechecked my email inbox and just saw that I received a reply back from the AU Service Center. So my detector is in the affected lot and needs the mod. They said they’d confirm when I could get it repaired and get back to me with information about how and when I can send it to their US service center.
That’s a great start, and they’ve always been very good whenever I’ve sent them a question. 

[phrunt]

2 minutes ago, GotAU? said:

You know, as I wrote that first post I rechecked my email inbox and just saw that I received a reply back from the AU Service Center. So my detector is in the affected lot and needs the mod. They said they’d confirm when I could get it repaired and get back to me with information about how and when I can send it to their US service center.
That’s a great start, and they’ve always been very good whenever I’ve sent them a question. 

hot tip, they're all in the affected serial number range unless they're under 2 months old ? Great they got back to you quickly.  I just noticed we are in the wrong thread with this conversation.  Whoops!   Minelab service in Australia is outstanding, they're always quick to respond to queries and very helpful.

[Aureous]

Im quite busy scratching my head on this.....my 6000 has worked well from day one, Ive always used the supplied headphones with zero issues and although the EMI is sometimes a pain, mostly it is not. I'm now sitting at 622 bits of gold for the year, 90% with the 6000. If the NF 12x7 Xceed coil is quieter than the stock 11", I will consider my experience with the 6000 (almost) faultless. I had to buy the 'Critta's' lock stem to solve the BS 'no lock' stem supplied by ML. Electronically and in-field, I am quite happy. Should I send my 6000 back to ML???? 

[Northeast]

16 minutes ago, Aureous said:

Should I send my 6000 back to ML????

I think yes.  Or just take it into Nathan in Bendigo.  I have found my 6000 a pleasure to use as well as generally I use a low latency blue tooth receiver and some sports ear buds. But, when I have used the speaker it has become unstable and annoying.  When genuinely prospecting walking through the hills and just turning the detector on sporadically I would actually prefer to use the speaker.  Now, I will be much more inclined to do just that.   

And yes, we are in the wrong thread.  Where is the forum warden to clean things up? ?

[matt]

6 hours ago, GotAU? said:

You know, as I wrote that first post I rechecked my email inbox and just saw that I received a reply back from the AU Service Center. So my detector is in the affected lot and needs the mod. They said they’d confirm when I could get it repaired and get back to me with information about how and when I can send it to their US service center.
That’s a great start, and they’ve always been very good whenever I’ve sent them a question. 

You contacted the Australia Service Center and not the US Service Center?

[jasong]

7 hours ago, GotAU? said:

Jason, have you received your updated 6000 yet?  Interested in hearing how it works out for you. 

Out for delivery today. It'll be a bit before I can get it into the field though - trying to renovate and sell my house and got a ton of stuff that needs to get done before the floor refinishers and electricians get here so that's keeping me in town every day until it's ready.

[sevastras]

45 minutes ago, jasong said:

Out for delivery today. It'll be a bit before I can get it into the field though - trying to renovate and sell my house and got a ton of stuff that needs to get done before the floor refinishers and electricians get here so that's keeping me in town every day until it's ready.

Trade you electrical work for permission to hunt with you at your summer spot. ?

[GotAU?]

3 hours ago, matt said:

You contacted the Australia Service Center and not the US Service Center?

Contacted both, got a reply almost immediately. Their service people are really helpful.

[GotAU?]

9 hours ago, Aureous said:

Im quite busy scratching my head on this.....my 6000 has worked well from day one, Ive always used the supplied headphones with zero issues and although the EMI is sometimes a pain, mostly it is not. I'm now sitting at 622 bits of gold for the year, 90% with the 6000. If the NF 12x7 Xceed coil is quieter than the stock 11", I will consider my experience with the 6000 (almost) faultless. I had to buy the 'Critta's' lock stem to solve the BS 'no lock' stem supplied by ML. Electronically and in-field, I am quite happy. Should I send my 6000 back to ML???? 

As far as I experienced, the headphones are fine, it’s when I use the speaker that I have the issues. If that doesn’t bother you maybe wait until you can part with your detector for a while. You probably have at least two years left on your warranty like I do, so if you’re not planning on selling your detector anytime soon and it’s working well for you with headphones then I don’t think you have to be in a hurry to get it serviced. There may be a backlog building up though so keep that in mind too.