Any One Have This Problem With A Ctx?

[normmcq]

Thank you Steve and everyone else that has attempted to help me. I will call my dealer and Minelab Americas and will keep you informed of how it was handled.

                                         Norm

[fredmason]

Norm;

since the detector is brand new I would ask for a shipping tag...you should not have to pay when the thing has hardly been used...worst case they can say...are you #$%^ kidding!

[normmcq]

Update

 I took Steve's advice. Talked to my dealer, then Minelab service. Minelab service (Kelleyco) said it should be treated as an out of box failure. I then called my dealer back with to info I had. He then called Minelab Americas. Between my dealer and Minelab, my defective detector is on its way back and a new one on its way back to me tomorrow. Minelab is paying the freight both ways. I am happy to say, I think I have a great dealer and Minelab made it happen.

                                                     Norm

[Steve Herschbach]

Excellent! That's the way it is supposed to work!

[Guest Tnsharpshooter]

This is called great service.

Kudos to your dealer and the manufacturer.

[mn90403]

Norm,

I have had great service from Minelab in the past on my 5000.  I had an intermittent display problem and when I spoke with them they replaced the board and sent it back to me at no charge.

I'm glad yours worked out the same way.

Mitchel

[strick]

I had a feeling they would do that...glad to hear.

strick

[goldbrick]

Glad it worked out for you Norm. The CTX is a great detector.